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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
    • A sinister tactic known as shoulder surfing is on the rise in the UK. Fraudsters are watching unwitting people log in to their mobile banking apps over their shoulder.View the full article
    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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SPML another EVICTION hearing on Wednesday I need HELP


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Hi,

 

Ok I have filed a N233 and I think its ok, but I need some help. I have been to the court today and filed everything before it closed, however, I got home to find that my SAR arrived from the mortgage company. What a mess its in, the statements are no where near complete, and everything else is all over the place.

 

Right, In my statement I said that I could not corrilate the arrears. 2 things thats I dont think is right. first the mortgage company just stuck buildings insurance onto my mortgage payments they sent me out letters saying that they needed info from other insurers and I sent that in. what it looks like has happened is that its not seperate, its just lumped in with the mortgage amount, so far I have found £1131 of insurance. now I didn't ask for it, I didn't sign anything for it and I certainly wasnt offered any kind of choice of providers it was just added to my mortgage amount.

 

The second thing is the fees, the statements are not complete however, what is sticking out is legal costs, they add up to a lot of money.. £641 +£245+£200+£197.75+£192 = £1475.75

 

The fees on the account (not including this years) comes in at £3395

 

basically what Im asking is, where do I stand on the insurance, I have two complete years that have been paid, Ive writen to the mortgage company and said that they need to pay it back and officially complained, they wrote back saying they would investigate but it will take 4 weeks...

 

and the legal fees, can they lump them in with the arrears as well.. guess what paid those..

 

can somebody please help me make head and tale of this

 

thanks

 

Lynne

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What's the N233 for ? do you mean N244 ?

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Hi Ell-enn

 

I dont know where my last post went, I filled in the right form honest, Im just so tired at the moment, filed it this morning and this afternoon my SAR stuff came, so have been frantically going through it. There is a lot missing mind you..

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What did you put in Q10 of the N244 ? (I'm assuming you took a photocopy of it before handing it into court?)

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3 Copies.. I learned well, on for the court, one for me and one for the other side.. :)

 

I am the defendant in this case and respectfully request the court to consider the

Following information when hearing my application:

 

The arrears arose due to the defendant Miss L being unable to work, due to ill health and a long period in hospital (appendix 1)

 

However my situation has improved. I have returned to work, working 8 hours a week on the permitted work scheme operated by the DWP. This means that on top of my wage I will receive full ESA benefits and mortgage relief. My daughter has also asked to return to this address and contribute towards the mortgage, and I have also been asked to have a friend’s daughter live with me for the next 2 years. Please see completed budget sheet (appendix 2)

 

I therefore ask the court to take into account the case of Cheltenham and Gloucester v Norgan when considering my offer of payment and also s.36 of he Administration of Justice Act 1970.

 

I would also like to bring to the Courts attention that I am unable to reconcile the arrears figures given to the Court by SPML. The Claimant pleads that there are no arrears penalty charges or administrative charges included in the arrears. I would like to say that speaking to SPML on the telephone that the charges are in excess of £3000. I have asked on several occasions for this to be put in writing, but they have refused the request. I am still waiting for the results of the Subject Access Request I have sent them (Appendix 3)

 

I would also like to add, that SPML have been adding buildings insurance onto the account when my insurance company keeps informing them that I have independent insurance, and they are listed as interested parties on my insurance. I have made an official complaint to the company and have received a letter back from them. I have included my insurance policy and the letter from SPML (appendix 3). I have currently paid over 3 years insurance to SPML which works out approximately £1800. I am waiting for the exact amount to be confirmed. It has also been added onto the arrears. (Appendix 4)

 

I have applied to the Mortgage Rescue Department of Sunderland Council, They will be contacting SPML to try to work out a solution to try to help with this situation.

 

I assure the Court that I am committed to clearing the arrears and respectfully ask that eviction is suspended in order to avoid the expensive and unnecessary costs which would undoubtedly arise following repossession in the current property climate.

 

I believe the above to be true and factual

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I also included a letter from my Consultant, my medical records.. to prove hospitalisation, personal expensies, one for my daughter who will move back in permantly if we can get this sorted, I included my buildings contents insurance with different complanies, just got the info from mortgage company today on thiers, so will have to take that with me..

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How many payments have you missed since the last court hearing? How much are the total arrears ?

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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Missed 1, but can make that up, but the problem is that the DWP cancelled my ESA then reinstated it and its gone to contribution based not income based so no mortgage relief until they sort it out and back date it.. which they are currently doing. I hadnt realised that it had happened, until today.. got a letter on saturday and only reread it today and found the fault, so they havernt been paying the mortgage relief since september.. so we have been short

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Ell-enn

 

I have been back in court today, they have persponed the eviction for another three weeks, basically, but what the judge said was that all of the charges on my account are a matter between me and the mortgage company. I have a question. I am going to try a letter before action to get them back, but my question is this. they are adding legal fees and a litigation management fee.. the legal fees for this month are £300 on top of £115 litagation fees.. can they do that, or do I have to sink the legal fees..

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