wonga.com haveing problems with there pratice.

[leongot]

hi there

firstly just want to say what a great site this is,this how the net should be used,helping.

 

im acting on my girlfreinds half,she is a bit stressed at the mo,and please forgive me for spelling and grammer(should have listened more to teachers,instead of wasteing my parents tax money skiveing),my girlfreind only told me all this after the crap hit the fan.

 

my girlfreind phoned a baillif firm for a amount that was outstanding,£100 after reciveing a letter from them,she told them she couldnt pay the full amount,but could pay some and pay some more later,they refused this and told her if she didnt pay with in 2 hours,that a baillif when in the local area will pay a visit.

i asked if she recived any court papers,she said she had,and explained she was in diffcult times with money,and offered to pay so much,so she sent a budget sheet to the courts of her income/outgoings,i asked if she sent it recorded del,she said no,but come after the bank hoilday she is going to ring the courts and see if they got it.

this is where she used wonga,panicing she borrwed £150 pounds to pay the baillifs,she did the loan through there site in march,she did the silly thing of missing a payment and recived a letter from them(i can hear it from you all sighing),she recived a letter from wonga saying about the missed payment and rang them,and arranged to pay them on the 12th of this month,and she told me she has missed this payment too (sorry just told me).

come payday for her and tax creditsbeing put into her account,we went to tescos to get the shopping,she checked her account and there was nothing in there,nearly £900 gone.

we went to the bank got a print out off her account,

£197 wonga

£90 wonga

£390 wonga

£130 fortis

not nice standing and haveing a lady crying in the street,rent,food etc needed plus two teenage kids,so come home and made some enquiries with wonga,and they admited they shouldnt have taken £390 and breached,we asked for it to be put back in the bank we was told could go back in but the lady had to e-mail the debt dep(yes we cancelled the cards)so we rang back and outlined that it takes them 15mins to put money in,and the man this time said it could go back in over the weekend or not at all.so we are going to cab for advice and following yours on this site.we rang the fraud team over the fortis payment and got that back.

 

ive done some research on fortis because of the payment going out of her account with out saying they could and never said any firm could expect wonga.com, errol damelin and fortis there is no obvious link,but do a search on google,results come up loads of seminars and awards of ceo from wonga and fortis group attending(got pdf booklets of them if you want them).fortis are part of rbs and a few firms, and fortis are in abit of grief.but im going look for some more buff on it,my feeling is fortis fronted capital and wonga cant payback.another strange thing is,put in the search engine fortis and wonga.com togeather,results come up with both,go into the site to read,and nothing is there(i think hackers are changeing the wording in the sites but cant get at google).and yes il be contacting oft about my girlfreinds account,because of the way money was taken out of her account with out warning(safe loans is the firm oft spanking).

so sorry for the long winded email,but hate seeing the vunerable being taken advantage off.

leon

[leongot]

if you want to comment,please feel free.

[leongot]

hi every one,just a update today,i took my girlfriend to the cab today,and i cant belive the lady we spoke too has ever come across this sort off thing,where they help them selves to money out of your bank account,and charge what they please,today of all days she said a new computer system has been set up to link all the data they collect,and will be be all in one place instead off all over the place,i pointed out what i had done,and she is contacting cab in central london(main headquaters)and talk to them,i will be forwarding bits i got to oft,and curious to see what response what fla will say(i doubt very much)i did point out this super site to cab,and she has said she is going to look.but more to the point my hat is off to sillygirl etc,for brillant advice and a total credit to you,i know the fight is not over by far,but its on.

[caro]

Hi leon and welcome to CAG. Sounds like your gf is lucky to have you. I'm going to move your thread to the PDL forum where you might get more help.

[ksmiggy]

First, cancel her bank cards, obtain new ones, a new account is best , if you speak to your bank , tell them CAB have adviced you to report the transactions as fraudulant, allow the transactions that cover the loan, report the others, they will resist, but keep at it and if you can, go straight through to the banks fraud dept. These guys know the score, and as long as you explain that wonga had no authority to keep trying (proof of contact discussing your difficulty in paying will do ) They will also do the chargeback if you have proof how much was owed in the firstplace and on what date they should be taking it. The underlings at the bank will try and divert you, bypass them, the fraud dept guys have had enough of these companies and are used to helping.

 

They may say talk to Wonga first, you can try, but if you tell the bank that wonga have refused to help, the bank should do it. sorry, bit of a ramble, early morning coffee kicked in .

 

Good luck, don't let them fob you off, it can be done, they don't like it, but stick at it n good luck