Equifax so rude

[carrieann]

I have spent hours trying to get through to Equifax and finally succeeded only to find the most rude assistant I have ever come across. Wow.

 

I was unable to answer some questions for the security quiz because there are items of conflict on my report, the whole point of trying to get my report in the first place. She speedily ran through the process of uploading the security documents, but went so quickly I didn't catch the web address. Before I had chance to ask, she said 'thank you bye' in such a rude manner and hung up. I couldn't believe it.

 

So, where I stand now, I have no idea. How can I get my report if they refuse to hand it over?

 

It is a disgrace that those who are at least trying to take account for their past mistakes are met with such attitudes.

 

She wouldn't even let me give information for security that I did have - apparantly bank accounts and telecommunication supplier accounts cannot be used for security clearance. What?????

 

Very frustrated now....

[postit]

I had a similar experience with Equifax recently - requested my report in April and finally got it end of July. Their service is appalling.

 

It took several emails to their Media relations team and threatening all sorts of complaints and emails to consumer help desks in order to get it sorted.

[carrieann]

Postit - Glad to know that you got it sorted eventually.

 

It's so frustrating as I'm not even trying to get a free report, I am willing to pay for the darn thing.

 

I am thinking about sending in a formal complaint myself - this just isn't on.

[postit]

I'd send a strongly worded complaint to [email protected] and copy it to their media team: [email protected]

[carrieann]

I'd send a strongly worded complaint to [email protected] and copy it to their media team: [email protected]

 

Oh thank you so much. I have just written my complaint and the addresses you provided will definitely help speed things up.

[carrieann]

I was just looking at the Equifax application form and it asks for less information than what i provided in my online application form and over the phone, yet they wouldn't allow me access. How would this form be any different? Doesn't make any sense.

[BRIGADIER2JCS]

Before firing off your complaint, what

is your query with Equifax?

Most ''errors'' are usually made

by the creditor placing the information

on your report, and you will have to

contact them as the CRA's cannot unilaterally

remove or amend data.

What you are being asked for in this instance

is for your own protection and the CRA is

governed by the DATA PROTECTION ACT.

[carrieann]

Before firing off your complaint, what

is your query with Equifax?

Most ''errors'' are usually made

by the creditor placing the information

on your report, and you will have to

contact them as the CRA's cannot unilaterally

remove or amend data.

 

The complaint I am bringing to Equifax is regarding their service. I just want a credit report from them.

 

The dispute I have on my file is an address link. The address also appeared on my CallCredit report and they happily investigated before ultimately removing it, I am now trying to get the Equifax file corrected.

 

I didn't for a moment believe that I would come up against any issues with Equifax. If I was calling a DCA, I would expect to be confronted with rudeness. This has taken me completely off guard.

[BRIGADIER2JCS]

As you may notice on this subforum

I've been dealing successfully with

the CRa's for some time, I would

suggest sending your complaint to their

Compliance Manager together with

the ID required by recorded delivery,

list the complaints concisely, and

state the remedy require, this will

certainly get better res:madgrin::lol:ults than a ''rant''

[carrieann]

As you may notice on this subforum

I've been dealing successfully with

the CRa's for some time, I would

suggest sending your complaint to their

Compliance Manager together with

the ID required by recorded delivery,

list the complaints concisely, and

state the remedy require, this will

certainly get better res:madgrin::lol:ults than a ''rant''

 

Okay, thanks for the heads up. I will certainly do that.