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About carrieann

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  1. Ah, okay, thank you so much for your assistance. You've helped a lot. I really appreciate your time.
  2. Thank you. I'll check it out. The concern we have is that the designs are ongoing and cost prohibitive to register every item. Another question if I may. If I push this person to actually recreate the design, would that become Deliberate infringement? and if so, am I right to think this comes under criminal law then and my friend would have a stronger case?
  3. I've read some of this previously but the second link was particular insightful. Thank you for your response Andy. It has helped to put some things into perspective and I may have an idea.
  4. I am writing on behalf of a friend. I do apologise if this is within the wrong thread. My friend is a designer of a certain range of garments. She has a very particular signature style across her designs and has been in business designing such products since 2014. I understand the garment itself and its construction isn't copyrighted, however, her designs, which include texture, layout, colour and overall feel are protected automatically as the creator, is this correct? It has recently come about that several new competitors have entered the market and have been copying and/or deriv
  5. Can this thread be removed? I have come to my senses and decided not to pursue a refund after all.
  6. No problem. How do i add them? I have scanned jpg's
  7. I wonder if I can get some input regarding a situation I am currently dealing with. At the end of December, I sought out a performance coach for assistance and treatment of social anxiety. I had three paid sessions with the practitioner and they were amazing. The fourth session, it wasn't so much a therapy session but more of a sales session whereby we only discussed the possibility of embarking on a full program. During this sales session, the practitioner presented a contract detailing the particulars of the program and there were three separate mentions of guaranteed outcomes as
  8. I really appreciate everyone's input on this. This forum has helped me so many times over the years. I have good news. My complaint to Shop Direct (Very HQ) worked out successfully and they have overridden the returns decision and have booked a collection of the item for Tuesday. No apology or anything, but at least it's all sorted out. This experience has made me realise how insecure shopping over the internet is. Although we have rights, it may be time consuming and expensive to act on them if a company abuses them. Had this not have been sorted out, I would have probably let it
  9. Hi raydetinu. Thanks for your response. I did as you suggested, but the customer service rep is not budging. Her response to this was "I am just following Company Policy." Clearly her job does not allow room for initiative.
  10. This is the response I have received Distant selling can only be quoted within the first 14 days of receipt in writing or by email. It is now day 15 therefore we cannot accept Distant Selling in your case . I've sent a complaint to Shop Direct and Citizen's Advice Bureau.
  11. I have just sent this final email before pursuing other avenues. Dear Ms Mullen I write to you with reference to your email below and our emails preceding it. I have sought legal advice with reference to this matter and it is advised that under the Distance Selling Regulations, a customer has the right to return items within 14 working days from delivery providing the customer has handled the goods in a manner that does not diminish the value of the goods beyond what is necessary to establish the nature, characteristics and function. As I have reiterated on several occasi
  12. Hi Everyone. Thanks for all the responses. Unfortunately, the customer service rep is refusing to provide further information. This is the recent message after I requested a detailed account of the issues... Thank you for your email I can only advise you what the returns centre have said and they state the seal has been broken ***RCOMP1 INSPEC 4EQR6 0/0 06.11.14 RTC CHARGE APPLIED***L8 ?BEAUTY WORKS CLIP IN*NON RETURNABLE ITEM, AS SEAL HAS BEEN ?N BROKEN, NO REASON FOR RET. Regards ? I can write back and reiterate the fact that t
  13. Ah, a public showdown. That's a great idea. I might just give that a go actually. Good old social media, useful for something.
  14. It's on credit with Very. I've not paid for it, but the cost has been added to my account as an outstanding balance. I've just managed to get my credit score back in order after 4 years of hard work, so I'm really protective towards it. If I pursue a claim, which seems to be logical, I just want to make sure I protect my credit. If the customer service rep gets back to me without a solution, should I mention small claims? Could I suggest the amount be put on hold pending an investigation?
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