Sky refuse to pair my card with a secondhand Sky+HD Box I have bought

[eddiehulme]

I bought a secondhand ( though it looks new ), Sky+HD box last week on ebay. I contacted Sky to pair the box. They added it to my account but then when they went to pair the box with my viewing card they said they could not do it as the box was still registered with an Active account. Understandably they wouldnt tell me who that account was, but they told me that I would have to contact the seller and get them to de-activate the box from their account. This is where the problem lies. The seller bought this and other items at a charity auction for a local cancer charity. They dont know who donated the box. I did contact the seller who spoke with the charity shop who organised the auction and they dont know who gave it to them.

 

I have asked Sky themselves to confirm with the active account holder that the box was no longer theirs. They refuse. I have now put it in writing to Sky and am waiting on a response. My view is that unless the box is stolen, which it is not, and its not subject to an HP agreement, then as it is now my property they should pair the card.

 

The seller has agreed to refund the purchase price to me and accept the box back. It just seems that this is wrong somehow. How many people are going to phone Sky when they sell their boxes? If this is the case, then there will be no secondhand market for Sky boxes.

 

Any advice welcomed.

 

thanks

[IdaInFife]

Complete and utter tosh.

 

There is no reason for them not to pair the card and if it was a 'stolen' box with police investigation they would advise you and the police of this.

 

I would call again or email them using the contact form on the website stating you want it paired and give them the viewing card number , and version number and serial number.

 

The only other thing that would prevent them from pairing it is if it was not your viewing card in the box - just checking but you have opened then hidden flap and inserted your card? and not put it in the interactive slot?