Jump to content


  • Tweets

  • Posts

    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
    • I have checked. No recording was triggered by the camera - I don't have loop recording, only proximity and vibration sensor triggered recording - abs and since he took photos from afar and did not physically touch my car - no recording was done. 
    • He also useing he girlfriend to phone and mesage people as well
    • No TIC sheet with journeys history as I can see within the letter pack. Should there be one? Maybe they didn't look into it thoroughly?  No other pleading letter, only the one from above.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

SAR reply from Lloyds / CCS Collect - what now?


Poster
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4719 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I've had some help on this forum in the past regarding this matter but I now need to know which step I should take next.

 

In 2003 I took out a loan with Goldfish (Lloyds) and couldn't afford the monthly repayments. They transfered the debt to a debt collection agency (CCS Credit) and I was paying back £60 a month from 2005 until last month.

 

I checked my credit report and it shows the debt on it but it is marked as "Settled" in 2005 and nothing more has been added to the entry since then.

 

CCS sent me an "offer" every 6 months claiming that if I paid them half the outstanding balance, they would clear the rest. This got me thinking, why are they being so helpful so I came here to ask and on that advice;

 

I sent a CCA request to the debt collectors and they told me they had no means of getting a CCA. Because of this, I stopped paying the debt collectors back. It appeared that CCS had bought the debt from Lloyds in 2005, Lloyds then marked the debt as "Settled" (even though it wasnt really) and havent done anything since.

 

I also SAR'd Lloyds and they sent me a letter last week confirming that they have no credit agreement for my file. All they had was a "statement" that showed my payments of £60 a month paying off a balance.

 

My question is: What now? It seems odd to me that if Lloyds sold the debt to CCS collect, why would they have a record of the payments I was making to them? CCS have already sent me a letter about missing the last payment.

 

The entry will drop off my credit file in November. Can Lloyds or CCS make any new updates against this entry seeing as it was settled in 2005? It also has no record of my payments to CCS even though Lloyds seem to have a record of it.

 

Help!

Link to post
Share on other sites

Hi there

 

It seems this debt was sold to CCS and at the time of sale Lloyds marked the debt as satisfied becausefrom their point of view it is.

 

When the debt is sold, all rights, terms etc etc passed to CCS and if you default on an arrangement with them then they can mark your credit file accordingly. Lloyds can't as it is no longer anything to do with them.

 

No idea why Lloyds should have a record of the payments to CCS. Incidentally, CCS should send you a statement at least annually. Have they been doing that?

 

ims

 

Link to post
Share on other sites

Hi there

 

It seems this debt was sold to CCS and at the time of sale Lloyds marked the debt as satisfied becausefrom their point of view it is.

 

When the debt is sold, all rights, terms etc etc passed to CCS and if you default on an arrangement with them then they can mark your credit file accordingly. Lloyds can't as it is no longer anything to do with them.

 

No idea why Lloyds should have a record of the payments to CCS. Incidentally, CCS should send you a statement at least annually. Have they been doing that?

 

ims

 

Hi,

 

Yeah they sent me one a few months ago. It just shows 12 monthly payments of £60. I have missed payments before during the last 5 years but nothing was added to my credit file about it. The entry has no record of any payments either. I just want to make sure that nothing is added so that the entry can drop of my file as it will be 6 years since any activity on it was recorded in November.

Link to post
Share on other sites

Hi,

 

Yeah they sent me one a few months ago. It just shows 12 monthly payments of £60. I have missed payments before during the last 5 years but nothing was added to my credit file about it. The entry has no record of any payments either. I just want to make sure that nothing is added so that the entry can drop of my file as it will be 6 years since any activity on it was recorded in November.

 

Seems all you need to do is NOT default on the arrangement you currently have.

 

ims

 

Link to post
Share on other sites

They don't have a CCA at all so the debt is not enforcable and I refuse to pay them any more money. If they haven't made an entry that I've been paying all these years, why would they update it now to say I haven't? Baring in mind that I have missed payments in the past and nothing has been updated then.

 

Can they even update an entry on my credit file once it's been marked as "settled"?

 

My aim from all of this was to find out where I stood and I wish I found out sooner that I had a non enforcable debt. Now that I know it, I would like the offer them a low F&F figure to clear the debt for good even though it seems like it will have no effect on my credit history and they won't be able to take me to court.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...