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    • Thank-you @BankFodder, your statement is a correct understanding of my position and I agree, it is actually really what I was looking for in starting this thread, as I too believed that the maximum I could claim for is that which I sold it for, even though this was substantially below market value at the time. And so, this sold value is what I shall be claiming for + the other expenses. @dx100uk I get your point, but this is just not what I want to expose myself to. Unfortunately I was one of the unlucky ones to have my details stolen in the Peoples Energy hack, and in 2020 I discovered that those details had been used to take out car insurance, and that the insured was then involved in a collision and my details were dragged through the mud. Despite Aviva cancelling the claim and treating as though it never were, even though I have the letters from them to say that they have removed this claim from the insurance database, I still get refused insurance and credit products to this day until I send across the letter from Aviva which explains that I was a victim of fraud. So you'll forgive me for not jumping up and uploading my data to a server utility for which I have no control over its retention policy, or where the server is located globally, its legal jurisdiction, or its security protocols.
    • Speeding (Revised 2017) – Sentencing (sentencingcouncil.org.uk)  
    • upload sites dont retain copies and so what if they do... what do you think they are going to do, kidnap your grannies budgie or something..how the hell would any of the info required by us be of any use to them..... stop being paranoid and put them all in one mass multipage pdf.  
    • https://audicam.audi.co.uk/customer/6660055/00cc584e9769699ddba3807a2995032f/59022-13062024 Please let me know if you can access footage 
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Buying a Used Car


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I'm wondering if anyone could offer me any advice or tell me of their own experiences about buying a new car.

 

I may have to go and get my self a second hand car, and would rather use a garage of some kind as I feel there is more chance of sorting things out if something is wrong. I won't have a big budget, but with nothing to part exchange it would be good to know things like how much I can reasonably expect to get the price of the car reduced by with no part exchange, and that kind of thing.

 

Any advice gratefully received, especially if it will help me when the time comes to look for something not too expensive but as good as I can find (if you see what I mean) :-)

 

Cheers,

 

Mrs B.

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What reduction without a trade in story.My friend and i both phoned Arnold Clark about the same car, giving the same story about no trade in and pay in cash.I was offered £100 reduction on a £11,000 car and my friend offered £500 off. All within the space of 3 days.???????????

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  • 2 weeks later...
and would rather use a garage of some kind as I feel there is more chance of sorting things out if something is wrong.

Where possible always buy from a local dealer, ask around your friends, and collegues as to which local dealers have been going for a long time, and which ones have a good reputation.

Reputation is important to most garages, usually the medium sized independents are the best bet 30-100 cars, as they are big enough to absorb warranty issues, and still small enough to care.

 

how much I can reasonably expect to get the price of the car reduced by with no part exchange, and that kind of thing.

There is no set figure for this, it will depend from car to car, and customer to customer, the dealership will of course try to get as close to the asking price as possible which is a resonable thing to do, however the best way to see if its a fair price is to look at other cars on the market of similar ilk and compare the value. If you don't like the offer, you don't have to buy it.

 

Avoid buying any car that has a minimum part exchange deal, or where the dealer is offering 0% finance on that car, they will be on cars rigged to absorb the extra cost of offering that deal.

 

You can also check the price of various car models through the pricing guides on the internet, most dealers will use either the CAP guide, or Glass's Guide. The retail Parkers/Which guide you can buy in the shops is often VERY inacurate. As with anything these are GUIDES, and not set in stone. You can find one powered by CAP on the Autotrader site, and one directly from Glass's at their .co.uk site. (sorry can't direct link due to postcount)

 

 

 

Ultimately a car is worth the price you are happy to pay for it.

Its worth doing both valuations as they can often be quite different.

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go on the autotrader website and lookup the cars you like and maybe print some off with there details and pricing and that way a garage will possible at least try and price match for you if they want a sale , cant give advise on which garage though as there are so many but steer clear of places like carcraft or similar as although you would think it, there business really lies in credit agreemants rather than actual car sales ( thats where they make there money and the consumer pays high for it), family run firms are usually quite good as there more likely to listen if problems arise but any credit agreements should be scrutinised before siging so you understand exactly how much you pay back ( dont let the window price or monthly payment fool you ) its also good to sign credit agreements by post and not at the garage itself because signing the deal at the garage makes you lose some of your rights, if you find a car you like also find out how long they have had the car for sale ( if its been there sometime its because nobody wants it generally and you have to ask yourself why dont they want it), also ask for all paperwork relating to the car so you can see what work has been done to it and at what mileages, while you have the paperwork maybe even take a sneak at the name and address of the last owner on the log book and then after all this DONT commit to anything no matter how good the salesman seems or tell u someone else is coming to look, go home and think for a few hours first as its easy to get caught in the moment of a nice looking car with a salesman telling every reason why you should have that car! ,

and while your at haome you can take 5 mins to find the number of previous owner and then try calling them to ask there opion of the car, and after all this you can even ask AA or RAC to have an inpection carried out on your behalf ( they do charge though) even if you dont want to have an inspection done you can tell the salesman that you do just so you can see his reaction ( if its a bad car he might try and say its not needed or they will inspect it for you for free etc) if the car is a good one he would simply say he has no problem with any inspection being carried out on your behalf, one little trick i alsways say to people is ask if you can have tthe car for a short time ( half hour or so, just like a road test) and then take it round the corner to the next nearest workshop and ask them if they can put car on ramp and give it quick look over for you , most cases it would be free or maybe a small drink for the guys, that way you would have in independant view on the car

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