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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ForwardThinker vs Natwest


ForwardThinker
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I've sent the standard letter to Natwest requesting the refund of the bank charges and have received a reply from Mr Higley saying that they feel their charges are fair etc which I have read before (word by word) with other cases on this forum.

 

Just wanted to check, do I now start the moneyclaim procedure as I was a bit confused in the Step by Step instructions?

 

Thanks.

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Hi :)

You send the letter before action first (the one that says you are disappointed they haven't replied more positively)...hang on, I'll give you the link...

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-letter-before-action-consumer.html#post272

there you go ;)

-Warms (Alexandra)-

---------------------------------------------

Whatever I post is just my opinion, no more, no less!:!:

.....................................................................

NatWest=>settled in full, no strings!:D

NatWest creditcard=>settled in full, no strings!:D

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Ah I see, I thought so, but the wording in the template was wrote as if they hadn't replied, when they had done.

 

I've also got another reply from them about a separate account saying that they have requested copy statements for my account so that they can look into my claim, is this a normal stalling tactic?

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Ah I see, I thought so, but the wording in the template was wrote as if they hadn't replied, when they had done.

 

I've also got another reply from them about a separate account saying that they have requested copy statements for my account so that they can look into my claim, is this a normal stalling tactic?

 

What I said in my LBA is: "I am very disappointed that you have failed to respond positively to my letter of the XX. August 2006."

 

About the other account: are you in the process of getting back unlawful fees for that one as well? If so: yes, it sounds like a typical stalling tactic...you did provide them with a list of charges, didn't you ("spreadsheet" in the library)?:-|

 

 

 

-Warms (Alexandra)-

---------------------------------------------

Whatever I post is just my opinion, no more, no less!:!:

.....................................................................

NatWest=>settled in full, no strings!:D

NatWest creditcard=>settled in full, no strings!:D

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Ok, thanks, I'll put that into the letter to them.

 

With the other account, yes it's the same thing with bank charges, and yes I did enclose a list of the charges. I would have thought the bank could have pretty much instantly looked up the account, but there you go! If I don't hear back, I'll follow that one up.

 

Thanks for your help.

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I would have thought the bank could have pretty much instantly looked up the account, but there you go!

Yes, that's what we all would have thought, mind you! :lol:

 

Thanks for your help
You're welcome! :)

-Warms (Alexandra)-

---------------------------------------------

Whatever I post is just my opinion, no more, no less!:!:

.....................................................................

NatWest=>settled in full, no strings!:D

NatWest creditcard=>settled in full, no strings!:D

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An update -

 

With my other account, I got a reply as promised by them today, which is actually pretty quick all things considered. Anyway, they've given me the usual "our charges are fair" speech but offered me £185 for apparently being an "exceptional case"! I wonder how many other cases are exceptional!

 

However, my claim is for a little over £400, so this falls far short of what I'm trying to reclaim. I've heard on here people advise to accept their offer as a part payment and then continue proceedings to get the rest, but how exactly do I do that? They've enclosed a form for me to sign that says it's the full and final end to the matter. If I don't sign that, but send another letter, will they still send the part payment in a cheque or do I have to wait until later down the line?

 

Hope someone can help!

 

Thanks!

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