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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Restored hearing


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Hi,

 

My partner has received notice of a restored re-possesion hearing and would like some advice on what we should take to court pls. The date is 29.09.08

 

The previous hearing was cancelled with an option to restore after family gave us the money to bring the arrears under 2 months.

 

We've recived no forms with the court letter.

 

Thx

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Hi there, we can write a statement for you to take to court detailing your proposals to clear the arrears. Are you able to make any payment each month towards the arrears in addition to the normal monthly payment?

 

Kind Regards

 

Ell-enn

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Hi Ell-enn,

 

I need to do a new detailed budget as I need to take into account increased leccy and gas bills for the winter, then I will get back to you. Don't want to lose the house as we've been here 15 years and have 2 kids in local schools and settled, the youngest who's 10 was actual born in the house (arranged of course)

 

Thx for your help

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Hi, you can download a budget sheet here: National Debtline England & Wales | Personal Budget Sheet

 

and we will use that as part of your defence. It's a good idea to fill one in as a practice so you get your figures right before completing the final copy - the amount left over after all income and expenditure should be the amount you can pay extra each month towards the arrears.

 

Kind Regards

 

Ell-enn

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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Hi again,

 

OK i've started to fill in the form but have got stuck on the gas and electric. Currently these are being paid quarterly as we had DD's bounce. Have got an o/s elec and gas to pay, but my question is looking at the amounts there I could x4 and divide by 12 but that won't allow for proposed increases in cost or the extra usuage during the winter. Is there a recommended or court allowed % they add on to cover these issues please ?

 

 

Thank you in advance

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My friend has just had her gas increased by 28% and electric by 33%. Add that sort of increase to what you think the next two bills should be and then add all 4 bills together and divide by 12.

 

Ell-enn

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Hang on I'll attach an excel spreadsheet in a mo.........

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Here you go..........

Budget Sheet.xls

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I need to re-chk my figures but it looks like there is only going to be a small amount to pay off the arrears i.e. under £100 p/m, the arrears are approx £6600 which is just over 4 months payments. Do you think they will wear that low a repayment ?

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Hi, if that is what you have left over each month, then the judge will have to consider that.

 

In order for me to draft a statement for you I need some info:

 

Is the mortgage in joint names?

Ages of your children?

What was the reason for the arrears?

 

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

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Hi Ell-enn,

 

Thanks for that, here's the information as requested:

 

Mortgage is just my partners name

Children are 15 & 10

The reason for the arrears is basically our business has gone down the pan, slowly and painfully whilst we poured money and effort into it until we finally had to give up when the landlords baliff came a calling :sad:

 

The house was in my name only, however to raise funds for the business and with my credit record shot to pieces I sold it to my partner to raise funds. She's had the mortgage since 2006 which just went up after the fixed period of 2 years ended. She's currently interest only in an effort to keep payments down but that's still £1500 p/m :|

 

We've actually lived in the house for 15 years, hindsite is a wonderful thing and we both wished we'd not put so much into the business when we should have seen the decline, but we so wanted it to succeed after the effort we'd put into it.

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Are you both now in employment?

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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  • 2 weeks later...

Hi again,

 

Getting realy worried now as the court date is only 1 week away, have been unable to get on here as my puter decided to die (what timing) luckily I've managed to get it running long enough to get my data saved onto this computer.

 

Still a very small amount spare for paying the arrears, am I right in thinking there was a test case set for paying the arrears over the length of the mortgage and if so does the judge have to consider that as law or is it still down to his mood on the day ?

 

Is there anything else I need to prepare ?

 

Thx

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Also just had a thought. We've got a PPI reclaim case going on being dealt with by a 3rd party, where any costs are paid by the lender if we win and are covered by insurance if we lose. It's taken a few months to get to this stage where we've just signed the papers for the insurance and apparently the company dealing with it for us have to be fairly convinced after getting the original docs from the lending company that the refund is going to be over £5k. We have been told that the process can take up to 12 months from now.

 

Is it worth taking any of the letters with us to show there's a possibility of a lump sum coming in or would the judge not be interested ?

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Hi there, try not to worry too much - I will prepare a statement for you to take to court with you on the day which will include the relevant case law.

 

I'll make a start this evening and may need a few more details from you. Have you completed the budget sheet?

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Also reading other threads it seems people get their defence into the court in advance but we've nothing to fill in to get to the court. The original repo we managed to fend off thx to a cash gift from my mother so the court date was cancelled. This time it's just come through as a restored hearing with no forms at all.

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That's OK, we can do a statement for you to take to court with you on the day, so don't worry.

 

Ell-enn

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Thx Ell-enn,

 

Is there a guide anywhere as to what's an acceptable amount to put into the various sections of the budget sheet ? For example I've put £33.33 per month for Xmas birthdays but with 4 kids (only 2 living at home) that's not going to be enough. Also I've not put anything for Hols as we've not had one in 4 years due to the business.

 

At the same time I want to make sure that I can offer at least £100 p/m off the arrears in case they don't find the offer acceptable.

 

Advice greatly welcomed.

 

Thx

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Hi, you need to make sure you have emergencies covered too - and holidays (everyone needs some sort of break, even if it's a cheapie weekend away). Make sure that what you offer towards the arrears is sustainable - even if it's only £30/50, otherwise if you miss any payments you will be back in court again to defend.

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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