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    • Incidentally to answer your question about what should you do immediately, I would suggest that you send the letter tomorrow. Wait until the end of the week. If they don't respond or if they respond negatively, then write to them immediately and tell them that you are not prepared to do without the vehicle. As they have failed to respond to your putting work in hand and you will be approaching them for the costs of all the repairs and if they cause you any difficulty in you will simply sue them. A bill of about £4000 is easy. It puts you within the small claims track so there is no risk of costs even if you lose – which is most unlikely on the basis of what you say
    • I found it cheers Dave!!   I think focusing on lack of compliance with legislation should be the one, seeing as we just lost the case to them by not complying, it will be worth pointing it out. I also want to poi t out their m.o. Which is less than honourable to say the least. Hopefully the judge will side with the little old lady and not the peoppe who use deceit to line their pockets!!   She said she is happy to speak up but is kindly asking for assistance in the form of a bullet pointed printed paper for her to take in so she can read out her points and leave it at that (without rambling).    Straight and to the point!!    Daves post #66 is legendary 🙌    Thanks for the help guys 😊    Let's kick some ass    
    • I differ from my site team colleague slightly in the the six-month rule applies if you have asserted your rights within the six months. My understanding is that you haven't asserted your rights during that time. In other words you haven't informed them that you are giving them a single opportunity to repair and if they decline or if the repair fails then you are rejecting the car for a refund. Please correct me if I'm wrong. On that basis, you are covered by the consumer rights act but not in terms of the right to reject. You are covered under the consumer rights act in that you are entitled to purchase a vehicle which is of satisfactory quality and remains that way for a reasonable period of time. You don't have to prove that the fault existed at the time of sale – although that's what they will try to tell you and even the motoring ombudsman will try to tell you that. But the motoring ombudsman is an industry led organisation which pretends to be an ombudsman but in fact favours the industry and its advice is wrong and even deceptive. I think you should start off by writing both to the finance company and also to the dealership. Describe the fault to them. Send them the evidence you have that the windscreen was incorrectly fitted and the damage which has been caused as a result. Send in the quotation for the work and require them to respond within seven days and that they must agree that the work will be carried out by a competent professional an authorised repairer. Not one of their cheapskate once. Also, you will want them to agree to provide you with a courtesy car. Also have you incurred any expenses associated with this? Travel, car hire, cost of inspections –?? Have you told us the name of the finance company? My site team colleague is correct that if they cause any trouble then you should see them as co-defendants. You can be certain that they will put their hands up. It will go to court. You would sue them for the cost of the work. You would recover your costs of the installation plus your court costs. I don't think you will be able to sue for the rejection of the vehicle on the basis of what you tell us in terms of having not asserted your rights. However you will be able to recover the cost of all the works – making good everything so that the car is in the condition that it would have been in had the replacement windscreen been properly fitted. I wonder who fitted the replacement windscreen? I think I would be out to sue them as well. Post the draft of your letter to the dealership and also to the finance company here so that we can have a look before you send it off.  
    • Thanks I have been reading quite a few this one got me as it did say they have instructed them to take legal action but thanks again your a legend 
    • Yes we will be emailing them. We have kept a log of all conversations with everyone involved and backed up conversations with emails 👍
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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advice needed please


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Hi, i took out 3 payday loans when we were struggling, i know i shouldn't have. I didn't tell my partner and i need to. I owe

 

payday express £400

QQ £750

Wonga £700

 

I have rolled all 3 over this week so i have a month to sort it out. I can pay payday express off in May. I can then offer QQ and Wonga £150 each per month to clear the debt. I have changed my card with Wonga to my old account but how do i do this with QQ do i just cancel my bank card.

 

Any advice in what i do next as i have no idea

 

thank you

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Cancel all bank cards and wait for new ones to be sent out.

 

Forget rolling over the accounts, it just adds more interest and charges to the account.

 

Write to each of the lenders offering what you can afford. If £150 per month is affordable then offer that. If £20 per month is practical for the long term then offer that.

 

They are difficult companies to cope with at times but stay strong. Log every call/letter/email.

 

Eventually they accept monthly payments.

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Thank you, do i email them now or once i default on payments. I just want them paid off so can afford £150 a month to each and pay payday express off in May.

 

Well that's what you write to them then. Ask them to remove all default charges first and use the term "full and final settlement". Ensure that you receive acknowledgement of the terms in writing and then just pay them in time.

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Well that's what you write to them then. Ask them to remove all default charges first and use the term "full and final settlement". Ensure that you receive acknowledgement of the terms in writing and then just pay them in time.

 

thanks, i have cancelled my bank card so waiting on a new one to arrive but i have changed card details with QQ and Wonga to a seperate account i have so will use that to pay them

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Its better if you pay them by standing order otherwise they can help themselves to your money at any time if they have card details for different account and they WILL. Dont give anyt card details to anyone, Get their bank details and set up standing order to be safe.

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DO NOT OFFER 150 POUNDS A MONTH REPAYMENT !!!!!!!

 

that is less than the differ roll over amount , they will make you roll over.

 

Offer 50, no more, then they know you cant afford the roll over charge. Never offer the roll over charge as monthly repayment, they wont accept it, and make you differ. If you were really struggling how come you can pay more than the differ charge is how they see it, bad move.

 

Offer 50, 50 a month, 12 months =700, thats wonga. worked for me . And it leaves you with a bit more to live.

 

2 main rules

 

1- Dont struggle just to pay them

2- Dont stress, its only money.

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They may try and get it by direct debit. I dont think they can get it from your card now.

 

When I cancelled my card, Wage day advance set up a direct debit on my bank account without my permission but when queried they argued I gave them permission when I signed agreement- (small print)

 

Just watch your account and check no direct debits are set up- you can do this online and cancel it straight away

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Might be a plan.

 

Make sure you write a letter removing permission to access your bank account. No amount of small print makes up for a refusal to process that information for their own end.

 

Even if they do try and set up a D/D, just keep an eye on your account and ask your bank to return it in error. They'll soon get fed up.

 

But to answer earlier, no they cannot take money from a cancelled card.

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Payday express have said if no payment they will add on a charge of £85 to the balance of £400 and interest. If then no payment by middle of may they will pass on to a debt collector. So i re sent my email stating i will repay the loan in May minus the extra interest and charges and the 2 x £80 defer amounts and asked for the bank details again. I can pay them off in May but minus the charges etc, would think they would accept the £240 to clear it.Do i need to do anything else.

 

Thanks

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Morning. They have given me the bank details but have said the £240 does not cover the loan amount and they will continue collections for the remainder amount plus the charges.

 

Well the charges are not recoverable. So they can kiss goodbye to those.

 

At this stage I would be writing an "in dispute" letter meaning that they have to suspend collections activity and get a full balance sheet of all transactions since the inception of the account. You can then post here the full history of the account and get advice on payment terms consummate with decency and fairness.

 

You're being ripped off my friend and I think you already know that. I've PM'ed an experienced CAGGER to have a look in.

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I don't really. The £400 is due on the 21st April but i was going to pay it off in May but without what i have paid already. Then the email i got said charges and interest will continue to be added

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This was used in a recent defence I have seen. Essentially where a default charge is applied it tends to be a penalty rather than genuine compensation for time spent.

 

9. Numerous cases throughout the 20th century have upheld and reinforced the principles set down by Lord Dunedin defining contractual penalty clauses and the unenforceability thereof. For example, in Murray v Leisureplay [2005] EWCA Civ 963, it was held that a contractual party can only recover damages for an actual loss or liquidated losses.

 

10. In addition, Lord Dunedin in the case of Dunlop Pneumatic Tyre Co v New Garage & Motor Co [1915] AC 79 set down a number of principles in definition of a penalty clause and how such clause may be ascertained from a liquidated damages clause. These principles include –

 

“It will be held to be a penalty if the sum stipulated for is extravagant and unconscionable in amount in comparison with the greater loss that could conceivably be proved to have followed from the breach and;

 

The essence of a penalty is a payment of money stipulated as in-terrorem of the offending part; the essence of liquidated damages is a genuine covenanted pre-estimate of damage”

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Okay what you need to do is get another bank account to stop them raiding your funds, they will do this continually until they get what they think they are owed. Legally this is a grey area and the OFT have reminded various payday loan companies NOT to dip into accounts. A complaint to the OFT on their website and to Trading Standards via Consumer Direct is in order.

 

The Halifax online Easycash account is a good option, so is the Co-op. Once you have this done you can get your income transferred into it and start to take back control of your finances.

 

The golden rule for these loans is the original sum plus one months interest - mostly due to the high interest rates they charge - the interest rate would be questioned in court, as would the default fees, additional interest and the fact that they do not want to do an arrangement which is acceptable to both parties. Under the OFT rules they are obliged to listen to their customers when they are in difficulties.

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I see, thanks. So the charge is just added because the payment is late.

 

I've given them plenty of notice and said i will pay in May but they want all charges paid. I also need to tell my husband and i am scared. My own fault really.

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I see, thanks. So the charge is just added because the payment is late.

 

I've given them plenty of notice and said i will pay in May but they want all charges paid. I also need to tell my husband and i am scared. My own fault really.

 

Just be honest about why you took out the loan, he might be more understanding than you think. But do not struggle to pay this back. It can be arranged over the long term. I have recently negotiated a £300 payday loan to be paid back for a client over 3 years. So it can be done.

 

You've made a mistake, you'll pay it back but you do not have to suffer. It's just money.

 

The charges situation; you have it right. They charge you £12 (or whatever it is) simply for paying late. Does it cost them £12 for when you pay late? Does it cost £12 to send an automatically generated letter to you? Of course it doesn't. That's why it is a penalty.

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