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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi Guys

 

Sorry if i have posted this in the wrong forum but i have a odd enquiry i am hoping someone can help me with

 

I live in a council house in leicester i live with my husband and 4 kids ages 19,17,15,9 the youngest (my son) has Autism i have a downstairs toilet fitted in my property that was installed for the elderly lady who lived here before me i have been here 14 years i have just recieved a letter from my council about the kitchen and bathroom refurbishment plan they are currently doing to inform me i am on the list to have either my bathroom or kitchen done this year my questions are.....the downstairs toilet was installed using part of the kitchen space my kitchen right now is approx 12ft by 5ft at the widest part i have to keep my freezer and tumble dryer in my shed because i have no room for them in my kitchen i do have a dish washer which i suppose they would see as not a essential item anyway i am hoping to have the council take the downstairs toilet out thereby extending my kitchen and giving me enough space for a table and chairs my son who has Autism would benefit from us all eating together as he is a very fussy eater i would like to know what your thoughts are on my chances? is there any law i could use? ie a family of 6 should have a kitchen no smaller than etc? any help or thoughts would be greatly appreciated

 

Thanks Guys

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Hi meg&mog

 

The first thing I would do is write to the council asking for confirmation as to which improvement is being carried out at your property and explain the issue with the added downstairs toilet and if possible if a Clerk of Works could visit your property so you can show them this issues before any works start and to speed the process along.

 

You also say that your son has autism so I would try and speak to the social work/occupational therapist/gp and explain the issues for the removal of the toilet and if they would do a letter as this way it backs up your case for getting the toilet removed.

 

Hope this helps

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