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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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andrew hart/hartinvestments/paydayoverdraft.com/Wage Payments and Payday Loans Ltd - claimform - PDL i know nothing about - scam? **Claim Discontinued**


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So if this guy is only the broker and 'contracted' to collect on behalf of the lending company - who is the actual alleged 'lending company'? If there is no actual record of any money being paid to ads or a contract - what exactly is the claim based on? I still think submit a defence but also a strong letter to the court manager as the only reason that the guy has for using the court process is to use it to conduct a campaign of harassment against ads.

 

If this ever got to a court hearing, the first thing a judge would ask is ' did you receive this money?'

 

I seem to remember that ads contacted Trading standards and they have said that they cannot take action as this is now a court matter. Not sure if ads has contacted the boys in blue, cannot remember without looking back

 

Hi CD

 

The "Broker" remark is in ref to the Moneymona company he seems to have and not (I think) linked to the OP's situation

 

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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As a solicitor myself, I'd just like to offer a few more words of advice. First and foremost, if you have had a document served on you that looks like a Claim Form issued out of a County Court, please ring the court and check whether the document has been genuinely filed and issued. Any fraudster can very easily download the Claim Form in PDF format and make it look as if it has been issued by a court. Only the court staff can tell you if an issue fee has been paid and a court file has been opened. If it turns out that the form has not been filed at court, you must report it to Trading Standards because you may be the victim of a con-man.

 

And if the court has confirmed that a file has been opened, then file a Defence. It is quite an easy thing to draft. In numbered paragraphs: 1. It is denied that the defendant has ever entered into the alleged or any contract with the Claimant 2. It is denied that the defendant is in breach of contract as alleged or at all 3. The Claimant has failed, despite repeated requests, to supply documentary proof of the alleged contract. The defendant asks the court to strike out this claim and to order the claimant to pay the defendant's costs on an indemnity basis.

 

(Please don't worry about using legal jargon - the courts don't give a **** about that, they just want to know why you are disputing the debt)

 

I disagree with the advice given by the previous poster who suggested asking for lots of documents and agreeing to pay the claimant's costs for supplying the documents, which plays into the hands of an unscrupulous claimant (if he is unscrupulous, which is perhaps still open to debate).

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Thanks JOn, very useful. The helpline for Northampton should be on the claim form, give them a ring Ads is see if this is genuine. The defence for this would be pretty 'embarrassed', if needed at all. Did you manage to acknowledge the claim on line and say you will be defending it, without any problems? This could mean he has submitted it. Ring them anyway and ask if any further documents have been filed as the guy claimed he was going to do this.

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Ads - did you ever apply to him with a query about a loan? This could be how he has your details. can you describe any contact you had with him or any similar 'broker' type companies? I know a relative of mine applied to such a company and ended up having 'an arrangement fee' taken from his bank account which he is having great problems getting back. All these people are sh*st*rs, allegedly

 

I recall that ads said early on that this may have involved an account of his which had suffered some unauthorised activity in the past. This suggested identity theft to me, which is why I encouraged ads to involve Insp Knacker.

 

Thinking about the harassment side, I wonder if it may be useful for ads to send Herr Hart a short email, to the effect that he denies any debt to Hart, will defend the claim in court, and will consider any other communication (apart from responses to his legal requests for docs), to amount to harassment.

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Very good call SP.

 

I am still interested to know if Ads has ever registered on any web site offering loans and given them any info. There may not be an email record of this. These t"ssers pass info to others. There is no disgrace in this, anyone can get hooked and you are talking to the expert in sub prime lending practices.

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A very interesting thread, and well done guys for the advice to Ads.

 

Just for the record, a few years ago I was looking for an hotel for some friends to stay in, I lived local to Muswell Hill at the time.

 

Went to the Raglan after checking their website, walked in the door, didn't even talk to the obergruppenfeuhrer, and walked straight back out the door. It really was a toilet.

 

Ended up putting them in the hotel just down the road, around the same price, but ten times better.

 

Hope all goes well Ads, looks like you're onto a winner with this idiot.

 

Buncrana.

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hi.

Yeah I applied for loans online and entered my details, some said they were actual lenders then it went on to say we havet found a suitable lender but we will put you intouch ie Yes Loans etc.

 

I entered all teh info on the online claim ok, I did ring the court and they confirmed papers were correct.

This morning I recieved this:

Good morning,

 

a question. Did I do anything wrong that caused you to not want to pay back?

 

 

 

 

is there something I can do or discuss with you to get you paid back. Is there a deal we can come to and finish this matter?

 

 

I am interested before next action in court. If we can agree something I would be very happy as we can all move on.

 

 

I can be reached on 07710111108 or email.

 

 

If you choose to ignore this then I will have no other option but to go back to court to get your answer.

 

 

Best regards,

 

 

 

Andrew Hart

Account Manager

 

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Cheeky Git, he has not got a case!. These 'apply for a loan' websites are very suspect and rarely result in anyone receiving such. They seem to record details and often pass these to 'others', resulting in loads of spam and text messages. I imagine that the unscrupulous could use this for chasing people for non existent debts, using threats and depending on people's ignorance and embarassment

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I think it is criminal harassment, but the problem is getting anyone to do anything about this. I think that referring it back to TS may be a start and certainly a complaint to the court.

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Difficult, do you have a contact at TS as it may be worth having a word and explain that you are still being harassed? Are you on benefits at all as it may be possible to get help to take court action against him yourself as this is clear harassment not a 'debt problem' as such. I am thinking aloud here

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Im awaitng confirmation that I will be recieving Employment & Support Allowance as the doc signed me off sick for depression (after I put my noitce in!)

I do have a contact at my local one but she's the one whos told me hands are tied etc..

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My suggestion above that ads tells the creature that he will defend the case in court, and putting him on notice about harassment, is designed to ensure firstly that anything further from Hart will be done knowing that it is likely to be harassment (so he may stop - but my guess is he won't), and secondly to put ads in a position where he can turn the tables and bring a counterclaim for harassment.

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You do not have to take him to court - Make a counter claim for harassment in addition to your defense.

 

This should explain how to make a counter claim - http://www.hmcourts-service.gov.uk/onlineservices/mcol/userguide/claimant/counterclaim.htm

Please note that this advice is given informally, without liability and without prejudice. Always seek the advice of an insured qualified professional. All my legal and nonlegal knowledge comes from either here (CAG),my own personal research and experience and/or as the result of necessity as an Employer and Businessman.

 

By using my advice in any form, you agreed to waive all rights to hold myself or any persons representing myself of any liability.

 

If you PM me, make sure to include a link to your thread as I don't give out advice in private. All PMs that are sent in missuse (including but not limited to phinishing, spam) of the PM application and/or PMs that are threatening or abusive will be reported to the Site Team and if necessary to the police and/or relevant Authority.

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I think this guy (Andrew Hart) is so full of himself, that he fails to realize that his over confidence and over the top self believe is about to become his downfall.

Please note that this advice is given informally, without liability and without prejudice. Always seek the advice of an insured qualified professional. All my legal and nonlegal knowledge comes from either here (CAG),my own personal research and experience and/or as the result of necessity as an Employer and Businessman.

 

By using my advice in any form, you agreed to waive all rights to hold myself or any persons representing myself of any liability.

 

If you PM me, make sure to include a link to your thread as I don't give out advice in private. All PMs that are sent in missuse (including but not limited to phinishing, spam) of the PM application and/or PMs that are threatening or abusive will be reported to the Site Team and if necessary to the police and/or relevant Authority.

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For a Counter claim, ads will have to pay a court fee, but can get help with this if on a low income - free if on Income Support.

Please support CAG and they will support you.

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I think you need to visit your LOCAL County Court Office and find out what the fee will be for a counter claim, I think it depends on the damages you wish to claim from Mr Hart. Also, they will help with an application for help with fees which will probably depend on your income over the last couple of months. It could be well worth a trip.

 

We will also need to look at how much you can claim and your argument

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I think the phrase ‘criminal harassment’ gives you a clue where to go. Insist that Mr Plod takes your complaint seriously – the fact that there is now civil litigation is not the issue. In fact, contacting you after issuing a claim and makes it worse and all the more reason for Mr Plod to have a quiet word with him.

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What will the FSO do then when they said they will get intouch with him?

I just want this to end as its really starting to get to me, I jump everytime the home/mobile rings and Im petrified when theres a knock at the door.

Im 32 yrs of age and petrified at who knock on the door, how much of a dick do i feel.

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