British Gas electricity

[pinkpep]

Hi everyone

ive joined today for some help and advice.

Since moving into my property 3 years ago i had the electric meter taken out to be replaced by a bill, to which i never recieved, although did get gas bills from the same company!

ive rung several times and had someone out a couple of times to read the meter, and until this last reading recieved nothing.

I recieved a bill for £200 with £450 taken off as a credit followed by a letter saying that british gas are sorry for the delay of my bill (3 years) they say that i have been charged for a year, which i thought oh well fair enough. i recieved another letter today for £1230 to replace the previous which is now charging me for 2 years electric after the letter states i would only get charged the year. I contacted them to find out that the 1st bill should never have been sent and that it does not exist on their system.

 

has this happened to anybody else?? i wouldnt mind so much if id have just left the bill to grow without trying to get one sent. and then for them to turn around and say were now charging you for 2 years instead of the 1.

 

sorry for the rant,

Sarah

[rebel11]

Hi pink

 

Welcome to CAG

 

The guys will advise as soon as they are available.

[MrOverheads]

Is this a Business or Residential property as the rules are very different.

[nottslad]

If this is a domestic property, which I presume it is with having a prepayment meter fitted previously, your account will be covered by the Energy Retail Association Code of Practice for Accurate Bills (Billing Code) whereby the supplier can only reclaim charges covering 12 months prior to the date of the first correct bill.

 

My best advice to you would be not to make payment as any payments can be off-set against the amount they are obliged to write-off, send a letter to them by recorded delivery clearly stating that you dispute the account balance as the billing code clearly applies and will therefore only pay for charges that cover 12 months. On receipt of this bill you should be offered a repayment arrangement to pay the balance over 12 months.