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    • If it is MCB    National Fraud Database Members | Preventing Fraud Losses | Cifas WWW.CIFAS.ORG.UK A range of organisations use the National Fraud Database to share data on confirmed fraud cases, preventing over £1 billion in fraud losses every year.   They are on the register  
    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
    • Other case law relied upon " On other record of reasons "
    • Page 2 – document 10 and 11 – you should include the fact that it is a Law reform commission report. Best to give it its full name if you can I suggest that you move paragraph 10 up to the first position – paragraph 5 and move everything down. I think other than that – it is good to go. I suggest you don't bother to do any more drafts. Simply rearrange the paragraphs as I suggested above then the title of the documents that you are relying on in the index page. Send it off and post your final version here so that everybody can see. I'm sorry about the delay. Thanks for reminding me
    • I have recently found myself in financial difficulties and with the help of forum members in another thread regarding this, I think I can get myself sorted. My query here is how to deal with a Cifas marker that has been logged against me by one of my creditors for "evasion of payment". Admittedly yes I did get a £5000 loan with them and have not paid any payment but at the start of the year, which is when the loan landed, I realised I was going to be struggling to repay that and other debts and I contacted MCB to ask if there was any way I could extend the loan from 24 months to 36 months. I explained my situation and that I was going with a DMP and asked them if they could help me with this. They did not reply. I then emailed them again a month later explaining that my DMP was going ahead and could they confirm that the direct debit was indeed cancelled. Again, they did not reply. The DMP fell apart and so did everything else thereafter. My bank withdrew my overdraft and said I could not stay with them (I thought initially that it was because of the DMP) so I opened another account (Starling) and set up all my direct debits etc with the new bank. A month into being with the new bank, they contacted me and said they were closing my account in three months. So I started applying for other basic accounts and every single one of them either refused or revoked.  Through the help in the other thread, I requested a SAR from Cifas and discovered that I have this marker against my name for "evasion of payment". I have logged a complaint with MCB on the advice of other forum members, but my query really is do you think the marker is fair given that I did ask them for help and I did explain that I was going to be struggling financially to repay the loan over the original two years, and is there any way that I can get it removed? I fully admit that I have yet to make a payment to them and I suppose in my naivety and panic I thought if I emailed them early on they could extend the loan and help me out, but they didn't even reply  I did manage to open an account with Monzo before the marker was in place, but I am very concerned that if Monzo do what Starling did, I will have no bank account to pay my bills or get my wages paid into.  Realistically based on the information I have given here, what do you think my chances are of getting this marker removed? Any help/advice on this would be greatly appreciated x
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Nationwide


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I have a basic flex account with Nationwise, held since last April/May. I have received a notice of charges from them dated 20/1/06, for £410.60 for various unpaid direct debits and an unauthorised overdraft fee. They say that they will debit the full amount from my account 28 days from the date of the statement which is this coming Friday. I have just discovered this site tonight and will be writing to them first thing tomorrow to ask for the charges to be waived. I'll keep you posted.

£949.54 reclaimed from Nationwide June 06

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An update. I faxed a letter, and posted it, on Tuesday to NWide asking them not to debit my account (due to happen today) due to illegal bank charges (in my view). I have heard nothing from them as yet, despite putting my phone numbers at home and work on the letter. But I've just checked and they have not taken the £400 out either. Watch this space!

£949.54 reclaimed from Nationwide June 06

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Right I'm really angry now. I've just been up to the cashpoint and they have taken out the £400, it must have been after 5pm last night, really sneaky. I'm now overdrawn and have £1 to last me till Friday! Letter number 2 will be faxed on Monday morning.

£949.54 reclaimed from Nationwide June 06

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It's not important. send it to the branch

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It's not important. send it to the branch

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Thanks for the advice. I did write to the branch last week and have not had a response. I've just gone through all my stements since I opened the account last May - I've been charged a total of £850!!!

£949.54 reclaimed from Nationwide June 06

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Thanks for the advice. I did write to the branch last week and have not had a response. I've just gone through all my stements since I opened the account last May - I've been charged a total of £850!!!

£949.54 reclaimed from Nationwide June 06

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Moxie, Im dealing with Nationwide at the moment, and the branch just send the letters on to the Branch Service Centre in Swindon.

 

I agree with Dave, the customer service is so very very poor, I spoke to a young "Stupid" Girl who didnt want to help at all, and only persistence got me through to someone who would do anything.

 

I wrote two letters and still managed to have dealings with 4 people. :roll:

 

I would keep the initial contact with your branch, so when you make your claim online, you can serve them there.

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Moxie, Im dealing with Nationwide at the moment, and the branch just send the letters on to the Branch Service Centre in Swindon.

 

I agree with Dave, the customer service is so very very poor, I spoke to a young "Stupid" Girl who didnt want to help at all, and only persistence got me through to someone who would do anything.

 

I wrote two letters and still managed to have dealings with 4 people. :roll:

 

I would keep the initial contact with your branch, so when you make your claim online, you can serve them there.

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Post your questions for Nationwide!

 

Nationwide online TalkBack 23 February

 

To submit a question you can go to http://www.nationwide.co.uk/about_n...listeningtoyou/

 

I've just submitted this question:

I would like to know why Nationwide persists in the practice of imposing punative penalty charges on your customers when they breach their contracts with you. You should be aware that the contracts into which your company enters with your customers, both for current accounts and for credit cards, contain clauses that, if tested in the courts, would be found to be penalties and, therefore, not legally enforceable.

 

Can't wait for their response! Any bets they'll ignore this one?

£949.54 reclaimed from Nationwide June 06

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Post your questions for Nationwide!

 

Nationwide online TalkBack 23 February

 

To submit a question you can go to http://www.nationwide.co.uk/about_n...listeningtoyou/

 

I've just submitted this question:

I would like to know why Nationwide persists in the practice of imposing punative penalty charges on your customers when they breach their contracts with you. You should be aware that the contracts into which your company enters with your customers, both for current accounts and for credit cards, contain clauses that, if tested in the courts, would be found to be penalties and, therefore, not legally enforceable.

 

Can't wait for their response! Any bets they'll ignore this one?

£949.54 reclaimed from Nationwide June 06

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Sorry about that! Just to let you know I have faxed and posted second letter today to Branch and copied to Charles Bacon at Nationwide HQ to ask for repayment of the £850 within 14 days.

£949.54 reclaimed from Nationwide June 06

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Sorry about that! Just to let you know I have faxed and posted second letter today to Branch and copied to Charles Bacon at Nationwide HQ to ask for repayment of the £850 within 14 days.

£949.54 reclaimed from Nationwide June 06

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I've had a reply this morning from a Kiea Weaver, customer service administrator. They have refunded me £120 and cancelled £150 worth of charges. (Small victory!) She says I am a valued member! She also says 'whilst these charges have been refunded we cannot guarantee that future requests will be granted'.

 

Advice please - should I now take out court proceedings?

£949.54 reclaimed from Nationwide June 06

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No my total claim was for £850. They have already credited me with the £120 on 25 Feb. and they have cancelled the £150 they were going to take out in March. Thinking about why they have given me £120, isn't that how much it costs to take them to the small claims court??

£949.54 reclaimed from Nationwide June 06

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Amazing that they refunded you some of it without an agreement to drop the whole thing.

Anyway, now claim the rest

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ive had the same reponse only they refunded me £200 on a claim of close to £1700..my second letter went the next day..im now waiting 14 more days for a response or else its moneyclaimonline...

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I had given them 14 days to respond, they actually moved pretty fast and well within the 14 days. I'm just not sure what to do next - my inclination is to write back thanking them for the refund but asking for the full amount and again give them 14 days. I don't think I want to go straight to court action when they at least have given me something back, without giving them a second chance.

£949.54 reclaimed from Nationwide June 06

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