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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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unknown? Natwest/Shakespeare Putman CCJ - Now going for a CO


bolly1
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Hi Bolly,

You don't have to wait for the out come of the case Bolly, the advice is to go ahead and get your claim into court, where it will be stayed along with everyone else's until the outcome of the case. From what I remember this thread will give you some insight if you want to go ahead and get the claim in to court for reclaiming the bank charges.

Heres the thread its quite long but hi lights what to do very well.

http://www.consumeractiongroup.co.uk/forum/hsbc-bank/126347-hsbc-bank-overdraft-charges-9.html#post2111612

 

Once its in court it is well and truly in dispute and cannot be passed to anyone. There is a wealth of info on Cag to show you how to go ahead and reclaim the penalty bank charges., The linked thread just springs to mind as it has alot of aspects of reclaiming that have been explained on there.

You don't say how far you got when you started to reclaim?

Do you have all your bank statements for the last 6 yrs?

You said you don't know hwere your money is going, Surely if you pay into the account they send you statements so you can see where your money is going.?

As for this firm taking you to court, when did they say that? I'm sure that is just probably another mindless threat from them.

Don't talk to them on the phone, refuse their security questions and demand that they write to you only. Theres a template letter if you need one on the site, let us know if you do and can't find it.

 

Are Shakespeare putsman acting for Nat-west? Do they say Nat west is there client?

Theres a few questions for you Bolly, sorry until you answer them I'm not sure how else to advise you.

In the mean time try not to worry, Its already been said, If they did take you to court you could just counter claim for the charges. I don't think they will start court action at the moment any way.

 

Alternatively you could give national debt line a ring if you would prefer someone to talk to. They are confidential and are a mountain of help, here is there number ...Phone us for advice 0808 808 4000

Their website is National Debtline England & Wales | About National Debtline

Edited by questioning
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Oh I should say I don't get bank statements from Nat West just letters telling me how much I owe, so I can't see where the money I am paying is going.

 

Well is the balance going down by the amount you pay each month or is it going up?

I really think that you should get the OD into court and as for the loan I would contact National debtline about that one.

I would not talk to them on the phone.

Send them the "communicate in writing letter" from the libary.

 

kind regards Q.x.

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