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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Stolen licence and DVLA problems


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Hello guys, I hope you can help me here please.

 

As I said above, my licence was stolen so I applied online for a new one. I have a digital passport and it seems the systems can talk to each other so I don't have to send the DVLA the photo that makes me look like a serial killer :!:.

 

They say they sent me something to say they couldn't get their system to speak to the passport office, which I never got. When I rang, it seems that there is a hyphen missing from my name that stops the two systems speaking and it's wrong on the DVLA system. I wrote last week and asked them to change my name, as they suggested I should do, and I've heard nothing since.

 

How long should this alteration take please, or am I better sticking with a new paper application and my horrible photo?

 

Any comments very welcome.

 

HB

Illegitimi non carborundum

 

 

 

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hi honeybee,

 

sorry to hear you had your licence stolen, my advice would be to ring the dvla, and ask all your questions, the letter you sent last week it is not long enough yet i would thinkfor them to reply to you, as the normal business replies are usually about three weeks, also the paper licence i would go for every time, as you can feel it, touch it, see it, also i hope you sent your letter by recorded delivery, hope this is helpful. totiesquoties.

:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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Yeah I'd second that. Ring them up and I'm sure they'll be able to get this sorted for you.

Not to make you paranoid but has a form of your ID is now missing you may be more susceptable to ID fraud.

Maybe worth keeping an eye on your credit file for a few months to make sure you get no nasty surprises.

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Thank you, Somebody told me, I'm doing that. It's all been a bit of a pain. They got my credit cards too, but I managed to cancel those before any transactions happened.

 

I wrote to the DVLA following a phone call to them when they told me to do this. The lady told me they can only add the hyphen to my name if I write in, and then the system will talk to the passport office if I apply again online.

 

Or would you suggest I start again with a paper application? My last online one lapsed because they took nearly a week to send me the paperwork to make this alteration. By the time it arrived, I'd gone away and when I got back they had lapsed my online application.

 

The lady on the phone was very fierce about it being my responsibility to inform them of the error. I have to say at the time, I assumed that their system couldn't cope with hyphens and as my names were spelled right, I left it. I never dreamed it would cause all this later on.

 

Thanks for your comments, guys.

 

HB

Illegitimi non carborundum

 

 

 

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If your online application has lapsed that it may be worth starting afresh via a paper one.

I know it's major pain in the rear end; I remember when my dad had his wallet stolen years ago and had to renew all his cards and license.

Luckily he only had a fiver in it so the thief would've felt a little disappointed when they opened it up...and they say crime pays! :lol:

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