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    • I've used payslip, passport, driving licence, still can't identify me, everything is upto date address etc, 1 attempt left then it blocks me H
    • Thanks for the replies and sorry, as it seems I haven't communicated my question clearly. I'm not after advice about how to deal with the situation I'm in. I'm on top of that and sent a SAR to Scottish Widows the day before I sent one to the FOS. My query was around the FOS interpretation of personal data and the extent of their obligations under GDPR, hence the original title They have said that "personal data is defined as any information relating to an [...] identifiable natural person (‘data subject’)" They then define an identifiable natural person as "one who can be identified, directly or indirectly, in particular by reference to an identifier such as [...] an identification number. My view is that I have a complaint reference number, which identifies a complaint raised by me about the administration of my pension so it therefore indirectly identifies me If I'm right, then I believe that all the data related to my complaint is personal data about me, including the screen shot that purportedly establishes that I received my statements. I was hoping there might be someone with better knowledge of GDPR that can clarify whether I'm right or wrong before I react to the FOS's failure to disclose  
    • Please bear with me here i shall try and make this short but with all the detail, but i need help ASAP as there is limited time allowed for this process. I have been with my company 4 years and have advanced through the technical ranks to my current position,  we have an annual report which goes from 0-4 and for three years i have never scored lower than a 3. I was promoted to the role i am in now as an area quality assurance lead and the location was for the NE ( i live in the NW) eventually a similar role became available for another role in the NW. I asked my line manager if he minded me applying for it and he had no issues, i applied sat the multi stage interview and was given the role. My role is now classed as "at risk" of redundancy as we are moving from 4 regions to two which means they are also moving from 4 roles to two roles in my position. Two people are considered safe and myself and another at risk, my question is what is the criteria to separate safe from at risk . In the documentation received from my company it is below, i have zero issues and i know cv against cv mine wins, i was even selected by the company as a company mentor because of my experience in engineering and leadership. This is a closed group of maybe ten people and i am the only non senior executive included.    ·         Performance and Behaviour : I have zero behaviour issues, no issues with performance from my current line manager.  ·         Performance Improvement/ Disciplinary Records   : Zero disciplinary's and no performance issues, in fact my line manager on record has said I'm forthcoming ·         End Of Year Rating : Issues explained below Now my line manager was leaving the company and he did tell me "there was some politics involved with you getting that role, the city build manager and head of area build had promised it to their lead engineer (something they had no right to promise as it has to go though the process ) anyway from day 1 it became very clear that i would not be accepted for this reason within their community although i did just try to help them achieve quality and specification as that was my role. After a few weeks it became very apparent as to why the role had been promised to their man, i found issues where properties had been signed off as ready to accept subscribers when they were not ready (for bonus and stat reasons) and several quality issues i discovered which we could remedy and improve our productivity (unfortunately this would highlight that these issues had been there and not dealt with) My new head of area build (part of this trilogy of him, city build manager and lead engineer)  clearly did not want me there (for the reasons stated) but paid lip service, i had highlighted that i needed to walk off some structured with our canter of excellence counterparts ( as this was part of my role to link in with them for national issues) and he responded by saying i am not to walk them off, and that we have sufficient engineers to do that task (by saying this he could make sure that the engineers would take them round to structures that are A not the ones i have highlighted, and B would have very minor issues) This battle went back and forth over the months where i tried my best to build up the relationship with  them, my attitude was ok you have made some mistakes here, but we are all a team and even though you have hidden issues i can help you remedy them and hopefully we can do so and keep them off the radar,  but they just never did, So moving forward to October last year (2023) this is getting near to annual review time, now i had helped the company out massively by working a substantial amount of weekends and nights to fix issues, and i said i would take most of the time as TOIL ( as agreed with by my previous head of area build) this was 30 days. My current head of area build said i needed to put my leave in as it had been flagged as having a large amount. When i did input the leave (it would result in me taking all of December off) he was unhappy with me and was extremely curt in his responses as he could find nothing on the system for my TOIL , i explained the situation, my line manager would ask if i could work the hours, i would, and when i wanted leave he would authorise (we had an good working relationship, he was an excellent manager) he ended up going to HR to ask their advice and a teams call was set up with myself, head of area build and HR, it was confirmed by HR that it was a company error, when you want to input TOIL there should be a dropdown option in the leave menu and one of the options would be TOIL, this had not been setup on mine. So the company authorised the leave explaining that this should have been done and hadn't, i did say that this is the way it had always been and pretty much everyone on my team then operated this way, TOIL had never been discussed and none of had this option available. So i entered my leave from 4th December - 2nd January,  My line manager was an outside contractor and was leaving the company on the 15th December. On my return i found that we had a new head of area build, it would be a temporary position as they were not going to fill the position permanently and he would be covering his role (Scotland) and this role (NW). I contacted him to say that i had not received my end of year report yet and when would this happen as i had not sat with my line manager tor mine. A little over a week later my HoAB and i had a teams call, it was a introduction meeting and end of year report, he said that he had received feedback from the outgoing manager and he had given me a 2 (i have as explained before never scored lower than a 3) he asked hoe long i had been in the current role (just over a year) as this grade can mean you are new to the role and need a little supervision, haven't built up relationships with stakeholders etc. So he explained what my grade and bonus would be and if i had any feedback, i explained that this was unfair, i had proof that i had not met my targets (i say targets as there were never really any set, but going from emails and conversation we have had, and the job description) i had even created Powerpoint presentations which were very complex into how our network works from beginning to end  as there was distinct lack of knowledge here and i am a lead trainer / assessor (this btw he was extremely impressed with) He did say he had spoken to people in the centre of excellence which o believe was the head of operations, and he did look confused as to the disparity in feedback from them and the original manager that wrote my report. I contacted HR to raising my concerns that i had not sat with my line manager to go through my report,  had i had the chance to do so, i could have rebutted anything said as i had proof of my achievements even though he had set no defined targets, i could prove that i had been extremely active in identifying and remedying issues, HR did come back to me and these are their comments  1) "Your rating was submitted by your manager at the time xxx xxxxxx and he should have carried out an EOY review with you. The rating would not have been provided in this review but feedback should have been shared" [this never happened] 2)  Initial ratings where then discussed and reviewed during a calibration process (for your team) this will have included HOABs and RDs. During this session ratings can be challenged and changed. I can confirm that your rating was not changed as a result of this session and it remained at the rating that xxx submitted. 3) xxx did provide thorough feedback to xxx xxx in a handover so if not already done so it may be worth speaking with him to understand that feedback further.   4) In terms of reputation and the concern you share – ratings are not made public and are private to each individual. 5) And this first line obviously is incorrect " As far as i can see this would be the only separator they could have measured me on to separate safe from not safe, and if so the company did not follow its own procedure. My current line manager said " an error had occurred as you had not received the option to  sir with your manager for your review, and the company needs to make sure this error does not happen again) Well then they are admitting there was an issue and it needs remedying not sweeping under the carpet. All of this is documented. To remind the rating of a 2 is not a concerning grade. Please see descriptor below Generally, needs little supervision but does on occasion require direction/supervision. Does not always anticipate changes to the work environment and could adapt more quickly. May be seen as a strong performer in certain situations or by some audiences but may not perform at that level in all situations. May need some development or guidance to carry out some elements of role. May not consistently demonstrate the right behaviours. May have been on Performance Improvement during the year but has since shown strong improvement        
    • Also, what is the value of the dress and have you refunded the purchaser?
    • Simon Case was at the Covid inquiry yesterday. Finally. ‘Eat out to help out’ launched without telling official in charge, Covid inquiry hears | Covid inquiry | The Guardian WWW.THEGUARDIAN.COM Simon Case, who was responsible for Covid policy at time, calls Boris Johnson’s Downing Street the ‘worst governing ever seen’  
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CCJ whilst in Prison!


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Hey all,

 

I have a major problem with severn trent water and its really doing my head in because these guys have no clue what their right hand is doing from their left!!

 

Ok little background info, i moved into property 19 july 2009 had a few water bills come through that i ignored, had a Notice from Count Court come through sometime in november 2009, called up water and agreed to avoid ccj i must pay by water card. No problem i start paying by water card.

 

Then i know i am going to prison on 26 march 2010 so i call them say i'm off to prison send me a final bill (this info is logged on their system). No final bill came before i went into prison.

 

came out of prison on 21 july 2010 then checked credit file last month and i see a ccj from them for £97. I call em up and am told send proof of being in prison and we can see what to do. I send proof of this to them. I get a letter from them now saying give us proof you're no longer responsible for bills at address from 26 march 2010 EVEN THOUGH i was sat in prison and they have evidence of this! Anyway get proof from landlord that i was no longer responsible after 26 march 2010.

Now i recieve a bill saying they want £197!!! I call them and ask waht the hell they on about, i get told from the date i moved in 19 july 2009 to 26 march 2010 my bill was £105.76. I have made payments to the amount of £104.30. They then tell me that they have added £100 court costs, £25 solicitors fees £4.09 interest fees and £2.25 fees for something else. I then say tell how exactly you get £197.64 when what you've just said to me comes to roughly £130. Phone was put down on me!!

 

I have a spliiting headache from dealing with this and need some advice as to how i can proceed with this issue and especially wether or not they could give me the ccj.

 

thanks

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  • 1 year later...

Sorry to bring up an old thread again, BUT i haven't dealt with this problem due to dealing with other issues and now this ccj is starting to be a thorn in my side! The above poster advised that if i could prove i was in prison whilst the claim form was issued i should be able to get it set aside. Is the claim form the Blue Paper they send out before going to court (Form N1 i think). If its the BLUE paper before going to court, yes i DID get that before going to prison, but i called up Severn Trent who told me to avoid action just pay by watercard which i did do, then i went to prison after the 3rd payment. It was whilst in prison that judgement was made and i didn't get a chance to respond to the judgement & most annoyingly is that i did tell servern trent that i was going to prison BEFORE and they didn't send me out a final bill.

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Getting a set aside several years after the event may be difficult, but give it a try. Does not mean it will be granted and you will still have the bill. It may be advisable just to pay off the amount owing, so at least your credit record would then show as paid.

 

This link should help you.

 

http://www.trustonline.org.uk/understand-judgments-fines/set-aside-a-judgment/

We could do with some help from you.

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Sorry to bring up an old thread again, BUT i haven't dealt with this problem due to dealing with other issues and now this ccj is starting to be a thorn in my side! The above poster advised that if i could prove i was in prison whilst the claim form was issued i should be able to get it set aside. Is the claim form the Blue Paper they send out before going to court (Form N1 i think). If its the BLUE paper before going to court, yes i DID get that before going to prison, but i called up Severn Trent who told me to avoid action just pay by watercard which i did do, then i went to prison after the 3rd payment. It was whilst in prison that judgement was made and i didn't get a chance to respond to the judgement & most annoyingly is that i did tell servern trent that i was going to prison BEFORE and they didn't send me out a final bill.

 

 

 

So you were served with teh papers and had left it 2.5 years to apply to set aside?

 

I think you will struggle.

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Well the ccj was issued in May 2010 whilst in prison, came out in July 2010, found out about ccj in sept 2010, went back & forth with servern trent till march 2011, then i handed it over to solicitors in April 2011, sent off some paperwork to court in northampton in May/June 2011 & haven't heard back from them. Its only because i'm looking for a mortgage this issue has come up again and needs to be dealt with. And yes, i HAVE paid servern trent thier money....

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Well the ccj was issued in May 2010 whilst in prison, came out in July 2010, found out about ccj in sept 2010, went back & forth with servern trent till march 2011, then i handed it over to solicitors in April 2011, sent off some paperwork to court in northampton in May/June 2011 & haven't heard back from them. Its only because i'm looking for a mortgage this issue has come up again and needs to be dealt with. And yes, i HAVE paid servern trent thier money....

 

So the set aside is purely that you want it off your credit record !

 

I don't think it works this way. You can try to set aside on the basis of your absense and therefore you could not pay before the CCJ was granted. Also you have since dealt with the debt and the CCJ on your record is unfair.

 

If you don't try, you won't know. There is no guarantee.

We could do with some help from you.

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The CCJ is not marked as satisfied and i've not applied to the court to mark it that it has been paid. I'm more wanting to have it removed as it should have never been there in the first place. I've thought of possibly writing to severn trent and asking them to remove the CCJ as i've read somewhere that they can have it removed if they're willing.

 

The other thing that does get me is that the amount claimed is incorrect on the CCJ & severn trent know the amount claimed is incorrect. Then we have the issue of them saying that there was a warrant fee and they gave me a warrant number, i checked my local county court and they said no such warrant was issued & they checked my name for any other warrant numbers and found non. I contacted northampton & they told me no warrant. Now all along ST have been adamant that i pay this warrant fee, its only when i told them that i have checked the warrant number up and there is no such warrant AND by them claiming that there is such a warrant and wanting me to pay it would result in me reporting them to the police for a criminal offence under the Fraud Act 2006 & The Theft Act 1968. After quoting the sections i was told someone would call me back, 2 days later i get a call back & suddenly i'm being told there never was any warrant & whoever told me this made a mistake. So i left it & paid them the balance that i owe. Now i do have bills which show this apparent warrant on it!

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