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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BB v The Leeds Losers, experian, Freemans.com, Call credit, Moorcroft, and HBOS


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Update:

 

Lowell have settled ammicably with an undisclosed amount and alovely bouquet and minimal fuss and stress. I am impressed with their complaints team resolutions leader who has acted quickly in this matter and 'encouraged' Experian and freemans.com to contact me as well. Experian have removed the last trace fom Lowell but I still have another issue with them.

 

I'm hoping he can get freemans.com to contact me, send me a decent apology etc. as it was their inital error.

 

I have Moorcr@p and Aktiv Kr@pitol to deal with on this one as well :!:

 

My advice when dealing with Lowell for anyone would be to escalate the complaint if the ordinary complaints staff don't satisfy.

Edited by babybear39
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  • 2 months later...

Sorry for not updating this recently as it's been on hold but not forgotten. Not been well enough to deal with the stress of it plus very ill grandmother but have a bit of time now and my head appears to be functioniong some shape lol...

 

The state of play:

 

Lowells have played fair either by sheer luck or judgement so that's five issues resolved-ish.

 

Freemans.com are still being very rigid and still refuse to disclose Moorcr@p and Aktiv Kr@pital's involvement in this making three oustanding issues with freemans.com (for which there will be special treatment of because this all results from their initial errors and passing it to three DCAs!) = 5 outstanding.

 

Experian - 2 outstanding.

 

Callcredit - 1 outstanding.

 

HBOS - 1 outstanding.

 

Getting grief from the SLC as well. Should have kept my gob shut when I moaned about no DCAs to sort out lol...

 

Happy days...

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  • 2 months later...
Wow. What a roller coaster. Well done you.

 

Your thread made me laugh out loud. You're an inspiration.

 

Hope your health is better.

 

Lewte xx

 

Health is as good as it's going to get which is quite a relief seeing as I should be dead about five times over. This news was allegedly taken very badly by certain DCAs :)

 

CAG with it's wonderful community spirit has played a huge part in shaping my knowledge and 'inspiration'. It is my very great pleasure to give all I can back including my weird and 'wonderful' sense of humour, which, in the face of adversity, a smile, giggle and the realisation that there are people there for you is an enormous achievement of the whole of CAG :whoo:

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  • 2 weeks later...

Email ping pong has begun with freemans. I requested the email address of thier CEO and they replied with thier geographic address which I already have. Replied to them reiterating my request...

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Another identical email recieved today :!:

 

This is my reply:

 

Dear Ms XXXXXXX,

 

I do not wish to incure any further costs regarding my very serious complaint which involves breaching OFT guidlines, the CPUTR 2008, the UCPD 2005/29/EC and, but not limited to, your company's own trade code of practice.

 

Copies of your company's letters to me will be forwarded to Companies House in Cardiff because there is no address and no registered company details which, if you consult your legal department, you will find that this is also in breach of regulations.

 

I reiterate my request for email details to be supplied for communication purposes with regard to my complaint and a written copy of your formal complaints procedure which was originally requested in January.

 

Might I also draw your attention to the fact that Lowell, who were instructed on your behalf, have appologised to me and made a decent good will gesture even though they were acting on your company's instruction. Lowell have also requested that any adverse data on my credit reference files be removed and that they have asked your company to contact me directly, the last time being in May of this year.

 

I understand from telephone contact that the alleged account was also passed to Moorcroft and Aktiv Kapital before it was pased to Lowell. Please supply details of thier involvement as I have never recieved any communication from either company regarding this matter.

 

I look forward to your swift reply.

 

Regards,

 

BB

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  • 2 years later...

Unfortunately, ill health and other very serious issues took me out of the 'game'... One such matter was a member of CAG joining a group set up, run and admin'd by me with a very simple idea, a 'back door' if you like re: IDS and Welfare reforms... The CAG member accused me of horrible things and that put the proverbial cat in the mix... The CAG member has mysteriously disappeared but continues to bad mouth me all over even questioning my qualifications, career and almost wrecking my very hard fought for reputation... No matter...

 

Leeds have reared their ugly head again and are bombarding me with letters and calls... I will start a new thread so as not to confuse issues...

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