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    • what is an OCA letter? you follow post 2 as stated. dx    
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue –  02 May 2024 Particulars of Claim What is the claim for – Unpaid car loan 1. By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. 2. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. 3. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.       THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                         What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Car Loan When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No    
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from? CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant? LOWELL PORTFOLIO LTD How many defendant's joint or self? SELF Date of issue – 03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  1.THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). 2.THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. 3.THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. 4. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUM BE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? YES  Did you inform the claimant of your change of address? NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE  Do you recall how you entered into the agreement...On line /In branch/By post? I DONT RECALL Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? NO  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DEBT PURCHASER.  Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor? NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  i was under medical care which caused me not to work. around that time lowell had wanted me to increase my payments as it would take too long to clear the debt . i had been paying them what i was paying the bank. i explained my then health & financial position and that i was unable to do so. they put a hold on my account for a few months so i cancelled my direct debit. i made a full and final offer which was rejected. when they wanted payments to resume i explained i was in a worse financial position, still undertaking treatment and now unemployed so could not start payments as they wanted. after sending my financial spreadsheet they kept sending letters asking what i was going to do. i couldn’t see a way forward i felt stressed and under pressure so wrote that i would not be corresponding with them anymore. What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
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Advantage Finance repro claim - ***i won & judge orders all payments returned**


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Hi,

 

I'm new to this forum so I hope I've posted in the right place.

 

I had the misfortune of purchasing a car through ACF in Bristol and Advantage finance.

 

I arranges the finance over the phone with Advantage at ACF's place in Bristol a

nd arranged for the car to be delivered next day after it had been valeted and serviced.

 

The following day the car was delivered to me and after the driver had left I checked the oil in the car

and realised that the car had been driven by the delivery driver from Bristol to my home in South Wales (some 60 miles) without a drop of oil in it.

 

Obviously I immediately called the contact at ACF was promised to look into things and come back to me

- which he never did, of course needless to say when I called again he was never available.

 

After a day or two of playing games with ACF I decided to call Advantage finance about this issue and reject the car,

it was at thus time I was informed that as soon as I signed the agreement I had no right to end it regardless of the condition of the vehicle

 

Since this happened I repaired the car myself, and still not happy with the car

I have been in contact with Advantage on numerous occasions to express my unhappiness

and look at options such as settling the finance but Advantage just aren't prepared to help.

 

Finally with the help of my annual bonus I purchased an alternative vehicle a

nd have asked that Advantage to take the vehicle away

and I'll attempt to fight the charges.

 

amazingly after sending a letter to Advantage I received a call from ACF

as Advantage had requested that they take the vehicle back

- I thought brilliant, until I explained that I repaired the oil leaks myself,

they now use the fact that I carried out this work personally as an excuse to refuse return of the vehicle

because I've CHANGED the condition of the vehicle

 

What really amazes me though is that because of the agreement I couldn't return the vehicle two days in

- yet three months later they consider taking it back, but of course look for the smallest excuse not to do so.

 

Can anyone tell me where I stand or what I should do?

 

Thanks in advance.

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Just to update on the situation,

after a frank exchange of views with the finance company on the telephone yesterday afternoon

shortly after posting my thread, I received a telephone call from a repossession company on behalf of Advantage

wanting to collect the car immediately.

 

They were so determined to get the car they drove from London to South Wales and collected the car at 10pm last night

- minus the registration document and MOT - I would only provide the key.

 

At this point I'm now wondering whether I'll hear anymore from Advantage

- the first payment was missed on Monday just gone (27th September),

other than our telephone conversation there has been no letter from them,

default notice or anything

 

 

- does anyone have an insight into what they could possibly do from here?

Maybe there is something that I should do (I've already returned the paperwork to the DVLA transferring it back to Advantage)?

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Oh they're really gonna hate you for that lol!! :lol: Chances are the car would've gone straight to an auction house where it will be sold without the V5 and the new buyer will apply to the DVLA for a replacement. That's gonna prove rather difficult if it's already being transferred to Advantage!!

 

So you're saying that they classed this as a repossession? What without serving a default notice or you missing at least 2 payments?? :madgrin:

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I'm glad that I managed to make life slightly difficult for them lol. Your right the car was going through tewkesbury auctions today - I learned that from the repo guy.

 

I was due to make a payment on Monday just gone (27th), but cancelled it and told them I was unhappy - up until 4pm yesterday there was no way they were collecting vehicle until I had missed two payments and been served default notice etc - the suddenly a complete change of plan and the car was to be collected immediately. So in answer to your question I'm technically one payment behind but haven't been contacted about this at all.

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Well in that case I would say that if you ever hear from them again they will be in deep crap!

 

It would seriously be in their best interests to get what they can for the car and forget you ever existed :madgrin:

 

They have removed the car with absolutely no written notices, they cannot even claim that you VT'd because they would need to prove that you specifically wrote and requested it.

In my opinion you would be able to argue many points if they try to screw any more money out of you such as; failure to give notice under the Consumer Credit Act, failure to terminate, not allowing you a cooling off period, goods not fit for purpose under the Sale of Goods Act, Distance Selling Regulations etc. I'm sure the list could go on!

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That's pretty much how I saw it, thanks for confirming it. I'll keep this thread updated should I hear anything.

 

I didn't realise that transferring the v5 would cause them so many problems - brilliant!

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To update properly...

 

Yesterday I received a letter from Adantage Finance stated that as I have missed a payment and it was a Hire Purchase Agreement they required immediate return of the vehicle (which has been collected). The letter also contained a default notice which stated that I have until the 17 October to pay the arrears or the contract will be terminated vehicle collected and I will owe something in the region of 6k.

 

 

I'm a little confused now because the letter appears to contradict the default notice. I was under the impression that I had to miss at least two payments before a default notice could be generated - my understanding being correct does this mean that I can take some action against them - or perhaps I just need to write to them, I don't know - can anyone suggest how I should proceed this, I've no legal background and wouldn't want to do something off my own back that plays into their hands.

 

I'm happy to post or PM the letter and default notice if it is required.

 

Thanks.

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A further update...

 

I've this morning received a call from a Pam Cider of Advantage Finance Repossesions department saying that they have the vehicle in safe keeping and want me to make an arrangement to clear the arrears (one payment) so that they can return the vehicle to me and I continue with the agreement. This is of course contradictory to the information that I provided above about the letter and the default notice - and also of course the Repossession receipt provided when the car was lifted. She continued to say that it will be held in safe keeping until the period of the default notice has expired (17th October) after which time the vehicle will be sold and I will become liable for the short fall in the agreement. She is apparently putting all of this in writing.

 

I'm now very confused about my next move - can they do this? Does the letter and default notice (which mentions nothing about safe keeping - only repossesion) not stand any longer?

 

Help!

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Letter received from Advantage finance along with the Notice of Default dated 29th September 2010 - which is also the same day as the vehicle was collected....

 

Failure to read this letter may result in legal proceedings

Enclosed is a Notice of Default, which we intend to enforce unless you clear the arrears within 14 days of receipt or alternatively contact us immediately with your proposals for repayment.

 

As this is a Hire Purchase Agreement we will look to recover our vehicle immediately. Should you chose to continue to ignore us we intend to obtain a County Court Judgement against you.

 

Should you fail to make payments to us under the Judgement we will apply for enforcement. There are various means open to us, including applying for an Attachement of Earnings whereby payments are deducted from your salary or wage by your employers.

 

We are sure that you would agree that the situation has now become very serious. To avoid the above action, please telephone this office immediately.

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Hi all, does anyone have any information for me - the default notice expires on 17th October and I'm not sure what my response to this should be...

 

Grateful for any comments provided!

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Hi all, does anyone have any information for me - the default notice expires on 17th October and I'm not sure what my response to this should be...

 

Grateful for any comments provided!

Apologies for not replying earlier I've just had so much on :|

I just need to get some work done but I promise I will be on at some point today to see if there is anything I can offer :madgrin:

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A further update...

 

I've this morning received a call from a Pam Cider of Advantage Finance Repossesions department saying that they have the vehicle in safe keeping and want me to make an arrangement to clear the arrears (one payment) so that they can return the vehicle to me and I continue with the agreement. This is of course contradictory to the information that I provided above about the letter and the default notice - and also of course the Repossession receipt provided when the car was lifted. She continued to say that it will be held in safe keeping until the period of the default notice has expired (17th October) after which time the vehicle will be sold and I will become liable for the short fall in the agreement. She is apparently putting all of this in writing.

 

I'm now very confused about my next move - can they do this? Does the letter and default notice (which mentions nothing about safe keeping - only repossesion) not stand any longer?

 

Help!

Sounds like they have realised they have severely screwed up and are trying to wriggle their way out of it!!

Ok the issues as I see it are:

 

  • They repossessed the car without serving a default notice
  • They served a default notice after repossession
  • They served a default with only 1 missed payment

They don't get to repossess your car and then serve a default and then give it back if you pay!!! :mad2: LUDICROUS!!

 

At no point should you "become liable for the short fall in the agreement" because they are in breach of the CCA 1974 on several counts and so in my opinion they are entitled to FA! On the contrary, it is you that is entitled to the return of all monies paid :madgrin:

 

I suppose that what happens next is entirely down to what outcome you would like??

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I would be quite happy if they would just go away. They've got the car, they can keep what I've paid to now as long as they go away. On the other hand if they want to be a pain in the ass they I'd push for my money back.

 

What do you suggest I do next?

 

Thanks

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Sounds like they have realised they have severely screwed up and are trying to wriggle their way out of it!!

Ok the issues as I see it are:

 

  • They repossessed the car without serving a default notice
  • They served a default notice after repossession
  • They served a default with only 1 missed payment

They don't get to repossess your car and then serve a default and then give it back if you pay!!! :mad2: LUDICROUS!!

 

At no point should you "become liable for the short fall in the agreement" because they are in breach of the CCA 1974 on several counts and so in my opinion they are entitled to FA! On the contrary, it is you that is entitled to the return of all monies paid :madgrin:

 

I suppose that what happens next is entirely down to what outcome you would like??

 

I would be quite happy if they would just go away. They've got the car, they can keep what I've paid to now as long as they go away. On the other hand if they want to be a pain in the ass they I'd push for my money back.

 

What do you suggest I do next?

 

Thanks

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I would think a rather strong worded letter should do the trick :madgrin: Something along the lines of "I know what you did and if you don't buggar off quietly I will make a massive fuss and you won't like that"!

 

I don't suppose there are any basic letters in the library for this, I'll have a go at something over the next couple of days.

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I don't suppose there are any basic letters in the library for this, I'll have a go at something over the next couple of days.

 

Hi wannabe,

 

Here's a stab at a letter any thoughts?

 

Dear Mr Douglas

 

Agreement Number:

 

I acknowledge your letter and enclosed default notice of 29th September 2010.

 

The default notice was issued on the day that the vehicle was repossessed contrary to the Consumer Credit Act 1974, section xxx which clearly states...

 

>

 

I believe therefore that your default notice to be unenforceable, as...

You repossessed a car with out first serving a default notice.

You served a default notice after repossession.

You served a default notice after only one missed payment.

 

You go on to say in your letter...

"As this is a Hire Purchase Agreement we will look to recover our vehicle immediately.". I have examined the 'regulated' agreement between ourselves in conjunction with the Consumer Credit Act 1974 and have yet to find a clause/section that even vaughly suggests that you can do this - perhaps you would be so good as to enlighten me as to which part of the act allows you to take such action?

 

Should you still wish to attempt to enforce this default notice I will be more than happy to attend my local County Court building and state my reasons why the default notice is not able to be enforced. although at this point I will also look to recoup all monies paid to you under the agreement along with an reasonable expenses incurred whilst doing so.

 

As per my initial request, I do not wish to discuss this matter by telephone, rather I agree that this matter has now become. Very serious and as such request that all communications are made in writing only.

 

Yours Sincerely

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