What do I do next?

[gsxbr500]

No reply from S.A.R - (Subject Access Request), phoned the bank and was told that they did not know anything about my letter. I explained that it was sent recorded delivery along with a check and that I had proof of delivery, I said I would call back next day. Follow up call, basically I was advised to send copies of the original SAR and that they would look into it straight away. My reply was that they had recieved the letter and the fee which were both missing and that it I was not satisfied with their response. I sent a Letter Before Action with copies of the SAR again recorded. I have confirmed delivery and still have had no reply. My undersanding is that I now go to court. Please advise.

 

P.S. I have just ordered the Lawpack Small Claims Kit.

 

09/06 SAR

01/08 phoned bank

02/08 phoned bank

06/08 Letter Before Action

[davidhannam]

did u send the sar by recorded post?

[gsxbr500]

Thanks for you reply. Yes I did send the SAR and the Letter Before Action by recorded post, I have printed off the proof of delivery for both from the Royal Mail website.

[gargoil]

You now need to make good on your threat of taking them to court! No point making idle threats of legal action against them!!

[gsxbr500]

Thanks for the advice, I have just recieved my Lawpack Kit so my next step will be the courts.