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    • Thank you 😊  Just wanted to prepare myself mentally incase they pull out some rabbit out of a hat with these bodyshops as they will most likely be places they've used regularly in the past and over 150miles away from where I am.
    • I see the Brexit-ish are again delaying  implementing their 'grate deal' 'protecting the UKs borders' that they pressed through with the wholehearted support of MPs like smugg - who is now one of the main moaners saying this inflation raising and business destroying 'great deal'  shouldn't be implemented. Of course 3 of the benefits of NOT implementing the Brexitish grate deal as the Brexitish negotiated are:   1. Less UK businesses will collapse 2. UK inflation NOT increased by 0.6% (hence fiddling the figures to us scraping NOT being in a Brexit generated recession) 3. The problems will be dumped in labours lap after the GE   "Analysis by specialist credit insurance firm Allianz Trade said the removal of tariffs on the goods would reduce inflation by 0.6 percentage points, and cut import costs by close to 7 billion pounds ($8.8 billion) in nominal terms."   reuters.com WWW.REUTERS.COM     https://www.reuters.com/world/uk/uk-economy-grows-by-01-february-2024-04-12/   Rees-Mogg warns post-Brexit border charges could be inflationary WWW.THELONDONECONOMIC.COM According to reports, Britain faces a £2 billion post-Brexit bill on European food imports from the end of the month.  
    • Thank you . Please stand by for a reply later on  
    • Sorry just get worried that they will make my life harder than they already have lol   Bought the car around 12th Sept 2022 for £78,000 from clinkard cars.   Performance, Prestigious and Specialist cars in Romsey, Hampshire | Clinkard Performance Cars WWW.CLINKARDCARS.CO.UK Performance, Prestigious and Specialist cars Dealers in Romsey, Hampshire Was a 2019 Range Rover with 25k miles, £20k deposit at £750pm pcp over a 4 year period.   Finance company are alphera (bmw finance) spoke to them in October 2023 about the damage my bodyshop advised me of but they told me to deal with the dealership. Paid for the repair myself as I was told the extended warranty I paid for (recommended through dealer) wouldn't cover it as it was an existing fault and not mechanical breakdown. When I got the £40k offer from the dealership they still didn't want to get involved unless I got an independent inspection done. Used Elite Forensic inspections as they seem highly rated online (more comprehensive than your average AA inspection). I just looked online for thr best inspections for customers eho hsbe alre purchased the car. Their report was super comprehensive over like 50 pages of text and photos. Comparisons to the advert photos against what the inspector saw made in clear that the damage was before I purchase it. Got the report back 10th Jan 2024 and couldn't believe that they'd picked up the level of accident the car had been in and raised an official complaint through Alphera, they couldn't come to a decision with 8 weeks so raised with FOS. Around the 7th March 2024. Small issues started within the first week of purchasing like ambient light not working on the side the car was hit and car randomly switching off completely when I'd stop at traffic lights/junctions. Dealers eventually got this sorted which I appreciate, but doesn't change the fact that they didn't check the car as well as I'd been told it had been checked and they'd sold me an accident repaired car and initially tried to say all cars have had paint due to stone chips etc. Also turns out the car had only had 1 service before I serviced the car in mid 2023 (when the service light came on the car).   So far Clinkard have had my car for nearly a month (so my wife and I hsve had yo share cars since), they've said we've taken the far to 2x garages so far to inspect it and got 1 more garage to take it to. Currently refusing to tell me what those 2 garages have said so far with the attitude of because you've gone through FOS we have to follow the correct channels and respond to the complaint through them which is quite annoying.
    • This has been playing on my mind a little so been reading. Am I right in saying that if the original debt was regulated under the CCA and below 25k they can't use HCEO? 
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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S A R Template for DVLA ?

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Hi can anyone point me towards a Subject Access Request template letter for the DVLA ? I've seen various other templates on this site (mainly financial based) but not one specifically aimed at asking the DVLA to provide details of all records, addresses, convictions etc ?


Also does anyone know if a S A R to the DVLA requires a £10 fee ? If so to whom should one make it payable ?


Many thanks



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Sorry Rebel was looking at the football :) I'm trying to find what address they had for me in 2003 when they claim they sent me information telling me that my licence would be revoked if I didnt tell them who was driving etc etc.


Maybe they sent that information but it clearly didnt arrive otherwise I would have acted accordingly, having nothing to hide, no points on my licence etc


However when I contacted DVLA after discovering my licence had been revoked, I was told that I would have to apply for a new licence as well as asking for a "change of address". Which therefore suggests that they maybe had the wrong address in the first place ? I realise that in itself is not a defence but I havent changed my address for the last 8 years so I'd just like to know what information they had in 2003.



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This is what I found trawling the DVLA site.


What information may I request? You may request any information held by or on behalf of DVLA and recorded in any form. This includes paper records (including hand written notes), information held on computers, other electronically held information (audio and video recordings), plans, maps, and photographs.


You are entitled to the information contained in documents, not to the documents themselves. However, where appropriate and convenient we may choose to provide a copy of the document rather than extracting the information from it.


Your Rights as a Data Subject. As a data subject, you have various rights under the Act, including a right of access to any personal data being held about you by DVLA as data controller. DVLA will supply you with details of personal data we are holding about you if you submit subject access request. Our Release of Information section provides details of whom to contact."


That then led me to the DVLA FOI page which ends with whatisfoi.aspx - sorry cant paste the link as I'm not permitted. However to condense the content I eventually arrived at this


"Making a Data Subject Request Data Protection


The Data Protection Act gives you the right to obtain information held about you.


1. Release of information about yourself - Vehicle Register


Information held on the DVLA vehicle record is obtained and used for the purpose of registering and licensing vehicles, related law enforcement, road safety and assistance to the police in the prevention of crime.

The DVLA is registered to this effect under the Data Protection Act. You can make a personal enquiry for a fee of £5 by writing to Vehicle Record Enquiries, Vehicle Customer Services, (Data Protection Queries), DVLA, Swansea SA99 1AJ quoting your full name, address and the registration number of your vehicle. DVLA can only access vehicle records by a registration number. This information must be provided in order to process your request.

2. Release of information about yourself - Driver Register


Enquiries of the Driver Licence Record should be addressed to DCS (Data Subject Enquiries), D4, DVLA, Swansea SA6 7JL. You should give details of your address, driver number or full name and date of birth and reason for request. A fee of £5 is payable.


So that answers the question of how much it costs to SAR the DVLA as the answer is £5:roll:


Now although the previous extracted paragraph from the DVLA's own site states the address to send a SAR is DCS at D4, DVLA etc, I then found a DVLA generated request form which originates from another DVLA page ending in /FOIApplication.aspx


When you open the page and click on "Request Form" in the third paragraph, a word document is opened with an entirely separate address and department i.e.


Freedom of Information D16,

Driver & Vehicle Licensing Agency (DVLA),

Longview Road,


Swansea SA6 7JL.


So my advice is to send copies of your SAR to both those departments just so they cant say it was sent to the wrong one. Hang on this is the DVLA and they can say anything they like - and often do:madgrin:

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