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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi There,

Im also having a problem with perfect homes, so im hoping someone can help or advise me, I bought a TV from PH about 3 years ago now, i too pay the coverplus this and the TAD thing, my acount is up to date but my problems is that a about 5 months ago now the TV broke so i contaced PH and about 5 days later they gave me a loan TV, my TV was away for repair for almost 2 months and when it was finally brought back to me it broke again 2 days later with a different fault, so once again i was without a TV until they could get me the loan one, the loan 1 i have and still have (as mine is beyond repiar) is the same make and model as my original TV but it is no way as good as it, the pictures not 100% and tv is makred n scratched, i didnt complain as it was only on loan.


Anyway the problem im having is getting any information from Perfect home about when my new tv is going to be delivered, first i was told i would get a new tv, then i was told no u will get a refurb one but a newer model, and today when i went in and asked again i was told i could just keep the loan one as thats all im entitled to, No way was i having this so i got the manager told, he tried to fob me off but i told him straight the tv isnt upto the standard of mine, and that ive been told 3 different things from his staff and im not happy about it, im almost certain i was told if my tv ever did break it would be replaced with a new 1 and thats why im paying for the cover on it.


What im thinking now is to take the tv back ( i can as ive got the cover plus on it) and just buy a new 1 from a normal store, or can i take it back, leave it a month or so then take another 1 out with them and get the money ive paid of this one deducted from it.


Any help or advice on this would be really appreciated.





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  • 1 month later...

I am in exactly the same position, although my tv is not broke (as in dead) i do have evidence on a disk showing what happens when i play the xbox on it. I also have a shadow on the screen that covers over a third of the screen.


Their technician cannot find a problem, im apparently not allowed to get my own in to inspect (in case they tamper with it)


They started blaming my xbox so i have a new one now and just building more evidence on a disk before i take the trip to citizens advice.



Apparently the monies will not carry over if you were to take out a new tv this is what i got told. I actually got bored of sending it in and visiting the store to try and resolve the issue.


Dont give up because that is what they want

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