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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I had a letter from Ross and Roberts about 3 weeks ago ref outstanding council tax for 2009 of £389.00. I had started paying the council back and because I missed one month they sent it to the bailiffs! I am currently up to date with this year's council tax. I have been trying to contact the enforcement officer ever since I got the letter to make an arrangment, but they never call back. Anyway, I knew I would have the money by Friday just gone, as I got paid and my boyfriend was lending me some too. In the meantime the bailiff called on Wednesday when I was at work and left a letter. I tried to call the mobile number back at the bottom of the page, but just kept getting an answer machine!!! I called Ross and Roberts direct on their call centre number and asked if I could make payment on my debit card over the phone, as the letter from the bailiff stated I could. Call centre girl says no, got to pay bailiff direct. I replied that I would if I could actually get hold of him. What did she suggest? Would have to keep trying. I asked was it another ploy to get another call out charge from me? Rung the council and asked them to accept the payment , and they refused stating I would have to pay the bailiff direct . I wouldn't mind if I was trying not to pay. I just want to get this bill paid and done with. Really frustrating....

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Pay the council direct online using their payment facility, write to the bailiff company stating that this is what you have done because you could not get hold of the bailiff and they refused your payment, then write to the council stating the same thing.

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