Samsung screen bleed

[dx100uk]

yes

you'll have to pay for it , but that will be refunded

 

it MIGHT be an idea to ask at the branch where you brought it if they will do it themselves

 

sometimes they do sometimes they don't

sadly, it all rides on if the muppets are trained up on cusumer rights under SOGA or not.

 

dx

[dx100uk]

if samsung recognise it as a manu fault

then you get a replacement FOC - no quibble!!

 

dx

[dx100uk]

oh and P.S

 

its NOTHING to do with 'headoffice!!!!!

 

under SOGA its WHERE you brought it that must fix it or replace it [if recognised manu fault]

 

typical crap from the untrained muppets at currys

 

i think we have them onboard here at cag still

 

though they have been VERY quiet of recent

 

dx

[dx100uk]

the store repair under soga please

 

dx

[dx100uk]

i wouldn't start quoting things yet...

 

simply write and say [inc a copy of your reciept]

 

i purchased xyz from your store on XXX date.

this item has developed xxx fault.

 

can you please inform me of my next step to get this repaired under my consumer rights covered by the sale of goods act.

 

the item has gone faulty within what is considered a 'resonable' time it should last for.

 

i thank you for your time.

 

i'll see if i can find the curry's cag members name for you later.

 

dx

[dx100uk]

hi found it

 

send this member a pm darzen

 

http://www.consumeractiongroup.co.uk/forum/member.php?246892-chris-t-2k7

 

they are very good and i see they were active last week

 

i'd write the point of sale first.

before writing the techguys ad.

[dx100uk]

well it would be up to you,

 

But i work their and the engineers reports have to be sent to the techguys

 

and then they can get processed faster process than writing to store

 

nice to have you along

 

dx

[dx100uk]

thanks chris

 

dx

[dx100uk]

fob off

 

its nothing to do with warranty

 

you should read the thread again

 

its a soga issue ----- they sold it - they are responsible for repairing it foc.!!

 

dx

[dx100uk]

darn

[dx100uk]

hey might get luucky!

 

if not , i think its time to ask for a replacement now

 

they had more than enough time to fix it.

 

dx

[dx100uk]

have you spoken with chris about hese updates ?

 

dx

[dx100uk]

hey good result

 

knew you'ed get there in the end

 

sounds like what i did a few years back

 

i was lucky though i got 50" plasma for a 42" sony lcd

and kept the sony too

 

went onto ebay and got a non worker for £45 and swapped the screens over.

 

2 working tv's and some spares too boot!

 

well done again

 

dx