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Samsung screen bleed


Darzen
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I Have a 30 month old Samsung 40" Lcd tv bought in currys, i noticed shadows appearing in the screen which i think is screen bleed ?

I have been advised by Consumer Direct to write a letter to Currys asking for a repair or replacement, do i need to get an engineers report first ?

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yes

you'll have to pay for it , but that will be refunded

 

it MIGHT be an idea to ask at the branch where you brought it if they will do it themselves

 

sometimes they do sometimes they don't

sadly, it all rides on if the muppets are trained up on cusumer rights under SOGA or not.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I went to the store and the woman on the help desk didn't have a clue, just gave me the head office address and said good luck.

 

Will try and get hold of a Samsung engineer as they should know it's a manufacturing fault (thousands of people with the same fault if you google it).

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if samsung recognise it as a manu fault

then you get a replacement FOC - no quibble!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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oh and P.S

 

its NOTHING to do with 'headoffice!!!!!

 

under SOGA its WHERE you brought it that must fix it or replace it [if recognised manu fault]

 

typical crap from the untrained muppets at currys

 

i think we have them onboard here at cag still

 

though they have been VERY quiet of recent

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Just been to a Panasonic dealer and asked if they would do a report on a Samsung, which they don't. I showed them a picture on my camera and they said it looks like impact damage , which it isn't as the problem has been gradual.

 

I think i'll just send a letter to Currys and see what they say. Do is end it to the head office or the store ?

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the store repair under soga please

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I've got something similar on my Samsung, not done anything about it yet, it's just like a big shadow, top right of the screen, does get a bit annoying.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

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Is this okay as a first letter ?

 

The Manger

 

Currys

 

Culverhouse Cross Retail Park

 

Port Road

 

Cardiff

 

Retailer's address line 4

 

CF56XJ

 

 

 

Dear Sir/Madam,

Sale of Goods Act 1979 (as amended) Section 14

 

On 16/02/2008, I bought a Samsung 40" LCD TV from you for £850 which is not fit for purpose .

 

The problems are:

  • Dark shadows have appeared on the screen

I wish to claim a repair or replacement.

Please respond to my complaint within 14 days from receipt of this letter.

Yours faithfully

 

I am expecting them to ask for an engineers report which i will get soon.

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i wouldn't start quoting things yet...

 

simply write and say [inc a copy of your reciept]

 

i purchased xyz from your store on XXX date.

this item has developed xxx fault.

 

can you please inform me of my next step to get this repaired under my consumer rights covered by the sale of goods act.

 

the item has gone faulty within what is considered a 'resonable' time it should last for.

 

i thank you for your time.

 

i'll see if i can find the curry's cag members name for you later.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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hi found it

 

send this member a pm darzen

 

http://www.consumeractiongroup.co.uk/forum/member.php?246892-chris-t-2k7

 

they are very good and i see they were active last week

 

i'd write the point of sale first.

before writing the techguys ad.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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well it would be up to you,

 

But i work their and the engineers reports have to be sent to the techguys

 

and then they can get processed :) faster process than writing to store

 

nice to have you along

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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thanks chris

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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i do hope thats sarcasm? ive done training at the call center and for alot of the people i trained tallented is not a word i would use

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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  • 3 weeks later...

fob off

 

its nothing to do with warranty

 

you should read the thread again

 

its a soga issue ----- they sold it - they are responsible for repairing it foc.!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...
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