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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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dj, Are U Around? Need Help Quite Urgently!


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Hi dj

 

Just had an offer from Abbey for £466.79 not £1726.65 that I had hoped for :(

Not sure quite what to do now, they say "This offer consists of £310.00 as a refund, representing the payments made in respect of the PPI from 13th January 2004 (the date that the first payment was taken after your loan was set up on the 06th December 2003) to 13 September 2004 (the date that the last payment was made, when you repaid the loan in full).

 

It also includes £156.29 in respect of interest payable over the same period.

 

The PPI was added to the loan on a monthly basis which meant when you repaid your loan in full on 13 September 2004 only one months premium has been included in the calculation.

 

Then they have a box with the following iformation in:

 

(A) Total monthly premiums from 13 January 2004 to 13 September 2004 = £310.50

(B) Interest1 on (A) to 31 August 2010 = £156.29

© Total premiums + interest (A+B) = £466.79

 

Do you remember the workout you did for me, (attached) could you just ammend what they are on about and tell me what your total amount is please dj.

I just know their figure is not right and their trying to bamboozle me, I don't think they have taken the settlement figure into account either?

I would rather go with what you come up with, but don't know how to explain it to Abbey.

 

Attached, is what you worked out from my agreement: Thanks dj.

ABBEY LOAN - Charges-calculated - dj.xls

Edited by Vonn

Vonn

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Hi dj

 

Your settlement date was: Nov 04. Settlement figure was £834.77, plus 8% interest.

 

Their settlement date is: Sept 04, so what would the settlement figure be for that?:???:

Plus, I need to add 8% stat interest to it. (Which they have not taken into account)

 

Could you do a small spreadsheet which I can produce to them as I am declining their paltry offer, what a cheek!:mad:

 

Thanks.

Vonn

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Here is the info on the Abbey Loan again dj.

 

Loan Amount - £10,000.00

interest - £4,072.64

Total Amount Payable - £14,072.64

96 instalments @ £146.59

Monthly Premium - £31.05

Total Monthly Payment - £177.64

APR - 9.4

Vonn

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Vonn,

 

I suggest you don't stress yourself out about what said what when.

 

It certainly seems Abbey are trying to conn you again.

 

You can write to them again, enclosing the calculations I have done for you and either:

 

1) Accept their offer as part settlement of the amount you are due.

 

2) Or reject their offer and ask them to reconsider. State that if they refuse, you would like a full and final offer letter from them so you refer the matter to FOS.

 

Your choice really.

 

DJ

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Hi DJ

How much would the settlement amount be going by Sept 04? Also the 8% on top, Because I don't have a clue.

 

Thanks

Edited by Vonn

Vonn

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