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    • Hi All I know this a long shot but ha anyone got any advice please? Nearly three years ago (maybe more) my ex took a contract out for a new phone for my birthday that I ended up paying the bills on (lovely present huh) I have always paid the bill for this. The phone number that I have had for most of my adult life was passed over to this contract and I am old now haha We are now divorced and have not been in contact  - he is abusive and I have nothing to do with him. I cannot enter into any dialogue with him whatsoever. I have continued with my phone contract and number etc but am stuck - I have no access to my bills even though they come out of my account - as the contract is in his name I cannot get a pac code to move therefore I will lose my number if I cancel- sky just quote data protection at me which I get but this is soooo frustrating!!!! I know that the sensible thing would have been to just l cancel the dd lose the number get another contract elsewhere and get over myself and move on but I am just asking out there as a final desperate attempt - can anything whatsoever be done??? Thank you in advance :)
    • What's your intent, or interest? I can't see that you have any cause of action regarding bills issued by one third party to another third party. Is the idea to use this as a lever "I'll denounce you to HMRC unless you do blah blah .." That might in fact have no teeth anyway, HMRC will aware of the company's turnover via their other tax affairs.  As a matter of fact a company buying VAT rated supplies and selling to VAT registered customers is actually worse off if not VAT registered themselves. Has your court case reached it's conclusion yet?
    • Hello, welcome to CAG.  I expect people will be along to advise later. We aren't here to mock, this is a serious forum. If you feel you're being picked on  report the relevant post to the site team.  Best, HB
    • no that is not a defence. because you don't have a photo
    • I purchased the vehicle using finance through motonovo under a HP 60 months agreement. I have now amended the document ensuring all is in black. Unfortunately, this email has now been sent. However, I have not sent a letter to big motoring world. Also, I have taken the section of the firealarm issue. I am struggling to convert to PDF. I am not tech savy at all. My mistake was that the the salesman was very fussy on a sale. We went down a quiet road for a little test drive and not for a lengthy road test. The water issue was not present at this moment of time. However, it only became prevalent after driving away, after all docs signed. I did stated to Audi I wanted a diagnostic report. However, they carried out an Audicam which is footage of the issue. Audi have diagnosed the issue as a common issue where coupes/cabriolets accumulate water in the seals. However, I did state beforehand for no issue to be rectified due to me wanting to reject the vehicle. I am awaiting a report from Audi through email from the branch manager in relation to the issue. The issue so far is the water still being present in the sills. Audi tried to fix the issue however the problem is still prevalent. Regards 
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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*Capquest and Limitation Act bluff?*


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Yes this would be correct March i have worked out it's two months arrears,

 

He said he made two/three payments so statue barred from March 2005 :cool:

 

Credit agreement started and signed in 25th October 2004 (Well i have his customer copy which does not have his signature but does have a signature representing the Bank of Scotland on there.

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Yes this would be correct March i have worked out it's two months arrears,

 

He said he made two/three payments so statue barred from March 2005 :cool: - So first missed payment was 25/03/05 - did he contact them about sorting this out - don't understand why the waited until 2 missed payments before issuing DN - unless back in 2005 they did not worry as much. What was date of issue of DN?

 

Credit agreement started and signed in 25th October 2004 (Well i have his customer copy which does not have his signature but does have a signature representing the Bank of Scotland on there.

- I've seen them before like that its pretty common, when you get the bank copy it will probably have applicant and bank signature on.
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I would not take that view.

 

You have the customer copy and the default notice you can start to build a defence based on those.

 

Get them checked out, if they don't comply all the better, but don't wait for them not to provide within the time frame - they'll still issue a County Court Claim.

 

They can as well supply a "recreated agreement" for the purpose of a s77/78 request, if they send that they have complied with the requirements of the CCA. They can then issue a County Court Claim well within the 6 year deadline.

 

Not being able to supply the original agreement has not stop them before.

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CapQuest buy a 25k (nearly statute barred) debt from BOS for a song, probably 1p in the £ (along with a number of other debts).

 

This could mean they have paid only £250 for the debt.

 

CapQuest contact debtor, demanding payment or we take you to court.

 

Debtor fails to pay.

 

CapQuest issue County Court Claim for full amount plus costs.

 

Debtor panics and offers a full and final settlement of say 10%.

 

Thank you say CapQuest, we'll accept your £2500.

 

Nice little return of 1000%.

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I would not take that view.

 

You have the customer copy and the default notice you can start to build a defence based on those.

 

Get them checked out, if they don't comply all the better, but don't wait for them not to provide within the time frame - they'll still issue a County Court Claim.

 

They can as well supply a "recreated agreement" for the purpose of a s77/78 request, if they send that they have complied with the requirements of the CCA. They can then issue a County Court Claim well within the 6 year deadline.

 

Not being able to supply the original agreement has not stop them before.

 

 

How do i get them checked out what and i'm looking to see on the CCA and the default notice????????????????

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The easiest way to is to scan them and post them on here, covering over your personal details. Try Photobucket. If you cannot get then posted then the relevant Acts are the Consumer Credit (Agreements) Regulations 1983 for the format of an agreement and the Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983 for the requirements of a DN.

 

Basically, a loan agreement must have an amount of credit, an interest rate, a repayment schedule and a signature box. However, in response to a request under the CCA 1974 for a copy of the agreement, they can send you a reconstructed agreement - one drawn up on what your agreement would have looked like and not necessarily a copy of the original. They must also send you a copy of the Terms and Conditions and a Statement of Account. Under OFT guidelines, they must tell you if they have the original and if it is enforceable (OFT January 2010). They won't give you that information voluntarily so you may have to ask them. They will have to produce the original in court if they take court action.

 

A DN has a very specific format so it is best to see that without second guessing what it might say.

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Take out the name, DOB, telephone numbers, place of work,salary and all personal details before we go any further. Anyone can read them and use them and it identifies him to banks and DCAs looking in. Just the loan details and form presentation.

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The CCA. This is a multi agreement under S18 of the CCA 1974. Basically the loan is unrestricted use (you can do what you like with the money) and the insurance loan is restricted use (it can only be used to pay for the insurance). That makes it a multi agreement and as such each should be listed separately and have their own signature box.

 

Amount of loan

Interest

Total Charge for credit

 

Amount of Insurance

Interest

Total Charge for Credit

 

with a separate signature box for each. This agreement has been improperly executed and may be unenforceable under S61 of CCA 1974. I say may be only because I am not a lawyer. You can challenge its enforceability with confidence.

 

I'll be back about the DN in a minute

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Pinky two more flaws on the Credit agreement for your information,

 

The address on the agreement where the contract was made and he lived lists him as the owner, he never was and did not own any property he was the tenant there.

 

Secondly Marital status as Married?

 

He was not married????????????????

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