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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi,

 

I needed help in getting back my deposit. I have paid £900 and vacated the flat on 30th may, my LL is refusing to give my deposit back. I have used online moneyclaim and send his a notice asking for 3x deposit since i found out that he has not protected mmy deposit in TDS.

 

am i using the correct claim system, if not how do i chance to that i can re-issue the notice through correct form. Help needed urgentely since the online claim that i had submitted shows that he has acknowledged my notice and ready to defend my claims made against him.

 

--Kiruban

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hmmm on what grounds is he disputing not paying u the deposit back, and also just to point out if ur going to court from what i have read he can put ur deposit into a tds right up to the court date which would not look good for u in front of the judge :(

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IIRC: If he tries to put it in a TDS; the tenancy has ended and you can inform the scheme who will usually invalidate the policy.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Thats correct blitz, however the scheme's arent to 'efficient' and doing that and it can take a while, and its also convincing them in the first place. Not to sound too negative it can and has been done, just keep ringing them to be sure you find out as soon as its registered if he does.

And ultimately, even if the LL registers it, you can still win your case for the return of your deposit, which is the point of all this in the first place lol.

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I've read that money claim is okay. I talked with citizens advice, and they told me I could do it online, or send a form.

 

 

I know my LL doesn't know s**t about computers, so figured it would be quicker to do it by post.

 

 

I was given this form:

Her Majesty's Courts Service -Forms and Guidance

 

And this document to help you fill it out right for a Section 214 claim:

http://www.hmcourts-service.gov.uk/docs/infoabout/housing/section-214-application.doc

 

 

 

 

From what I hear also, it doesn't matter if he puts it into a TDS now, he became liable for the full return + 3x compensation on the 15th day after receiving your deposit.

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No idea sorry, I guess it wouldn't be a good idea to submit the claim by 2 different methods.

 

I'm only going on what I've found on these forums. I'm going through a similar situation to yourself - and have my own questions that I started a thread about.

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