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Help with small claims forms


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Looking for some advice on filling in forms for a small claims action in Scotland - had a look at the forms and the associated advice but it looks very complicated :(

 

basically double glazing unit was scratched by the installer, it was reported back to the company by the installer on the day and by myself the following day, but ever since, now coming up on 3 weeks, have been given empty promises and the run around every single day...

 

Have already sent an LBA advising i want the unit replaced/repaired or I would start action

 

If you could assist or post an idiot guide in filling the forms in would be very much appreciated :)

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