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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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sacked for gross misconduct


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Hi all, my former employer has failed to respond within the 28 days to the ET! Does this help me? Does it show that they know they have no proof that I did the alleged gross misconduct? What happens now? My ACAS conciliator is on leave until 9th Aug, I have only spoken to him once when he called to say that he left a message for the employer to contact him and at that time they had not bothered. Frustrated!!

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Hi all, my former employer has failed to respond within the 28 days to the ET! Does this help me? Does it show that they know they have no proof that I did the alleged gross misconduct? What happens now? My ACAS conciliator is on leave until 9th Aug, I have only spoken to him once when he called to say that he left a message for the employer to contact him and at that time they had not bothered. Frustrated!!

 

Hi,

 

In essence, if no response is entered or it is out of time, a judge shall issue a default judgement (Regulation 4(7) of the 2008 Regulations).

 

In case of late response, an extension of time must be entered within the 28 days...

Edited by Bigredbus

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

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  • 4 weeks later...

Hello all, Company has responded to ET date for hearing is November. There solicitor has made me 2 offers (stupid amounts) to settle and I have declined both of them. Do you agree that this is a good start?

 

Is there normally a good amount to request or do we just 'wing it'. My case is strong so maybe I should just go to court. Does anyone know about settlements?

 

Many thanks for all your help.

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There solicitor has made me 2 offers (stupid amounts) to settle and I have declined both of them. Do you agree that this is a good start?

It certainly is!

It's pretty unusual to receive any kind of settlement offer at this early stage.

 

You could work out the amount of compensation that you would be likely to be awarded by a Tribunal from the information posted by BRB at post #50.

You are under no obligation to respond to the solicitors with a counter settlement figure.

Don't be disheartened if ACAS encourage you to settle for what you consider to be a low figure. From the date on which your ET1 is accepted, the role of ACAS is to act as a go-between to prevent the case progressing to a Tribunal hearing. So, they will play down the strength of your case to you and point out how strong your case is to your employers representatives.

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Hi Madisnanny. From what I've read on the forum about ETs, I'd say that's a good sign. They're sort of tacitly accepting you have a claim, and it's only the amount you're arguing over, it seems to me.

 

Stick with it, I really think the offers will go up. Do what Mariefab says though, and work out your target compensation.

 

HB x

Illegitimi non carborundum

 

 

 

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Hello again, this is what I had thought many thanks and yes ACAS have been kind of playing down my case. I will agree to settle for the amount that I have worked out from above minus what I have earned.

ACAS did point out to the solicitor that I could not have send the alleged email which clearly she looked at more closely and had to agree. I will give them my figure for them to work towards, it would be good to settle as I feel that I cannot put this behind me and I need to move on.

x

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Excelent news! So glad things worked out well!

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

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Thank you HB for those kind words. I feel my technical knowledge was not really needed, griffzilla and Tezcatlipoca both raised the important questions that needed to be asked, and when the OP pointed out that the IT department were asking the user to change IP addresses it pointed toward a really incompetent IT team. I feel the company have obviously seen the merit of madisnanny's claim against them and knew they were on very unstable ground. I also think if anyone has been lucky in this case it is the company who madisnanny has been very reasonable with! I hope they read this and learn from their mistake. I'd also think if they were reasonable that they should apologize!

 

I'd be tempted to get a reference from them aswell, just to see what they'd write! (but I love stirring things :lol:)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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