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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Little old me V HSBC - Claim form now received


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Am opening my own little thread for you wonderful people to help me!!! Have had an invalid dn then a final payment letter etc and have accepted their termination of the account... Sort of quiet from them apart from phone calls which i now ignore or send to answer phone, no messages lol will put up more later so you can give me advice on what to do next? Thanks in advance....

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well done!

Brooooooooooooooooooooooooooooooooooooooce's success's so far:

 

Capital One - 15% f & f saving £4,250

Barclaycard - 25% f & f saving £12,000

Blackhorse - reduced loan settlement saving £1,605

Cahoot - 15% f & f saving £2,740

MBNA - 20% f & f saving £26,800

Lloyds TSB 28% f & f saving £7,377

 

Total written off to date: £54,772!!!!!!!!!!!!!!

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Thanks babybear, i know you've been helping on the other thread so you sort of know whats gone on? no word on me accepting their termination ( final demand.) except a polite phone call to put me on payment plan ( not yet...) they still seem to be charging me interest and charges etc? if it gooes pear shape will i have to pay the lot? cos if it takes a year etc there's going to be an awful lot on top etc?

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You have to keep an accurate paper trail. Get a box file and creat a comprehensive index of your paperwork. Transcribe or record any telephone conversations. Keep all envelopes that correspondence arrives in. When you send them a letter print a copy off for your file for ease of reference. If they start harassing you more involve TS and the OFT :)

 

Good luck, best wishes and *hugs*

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Thanks for that!!! At the end of the day, as i've said worst case scenario i have to pay it back through the courts etc, but at least i pay what i can afford not what they seem to think i can afford.. Only thing i'm worried about is if they upset my wife as her mental health isn't too good, anything else they can attack me as much as they like.... I did look at the cccs to enter into a dmp which i don't mind doing but they insisted on doing a joint dmp ( but that will affect my wife's credit rating won't it?) i certainly don't want her to suffer from my problem?

Edited by bilious
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Ahh! okay was thinking what's British Rail got to do with it.. I did think of that route but then the house will be nabbed by the banks etc there's no way i'd be able to declare myself BR and they will want to know why my wife isn't, does that make sense? Have even thought of the IVA route, but that looks like it wouldn't work so may have to try the Debt Management plan, but then again it doesn't mean they'll stop interest and charges till they go to court which they'll try not to do?

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Hi babybear! All the debts are in my name apart from the mortgage, have just got rid of the overdraft and am in the process of closing the account (joint.) have 4 credit cards and a loan that finishes in 5 months do you want the card details and amounts? she is putting her money into her account elsewhere and mines going into an account i've set up

 

 

hsbc cc 9k

mbna cc 11k

paypal cc 1.5k

barclaycard cc 4k

hsbc loan 1k

 

hope that helps as i've said she has none of these in her name just mine...

Edited by bilious
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Well yes am only behind with hsbc cc and the mbna card (mbna have me on a hardship plan etc...) stopped interest etc, but worlds bank being rather unco-operative everything else is up to date..

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No i haven't as yet babybear, will be tomorrow when i send that off can i put both accounts on the letter or do i do one separately? The cc is about 5 yrs old same as the loan so they'll probably have both on file knowing my luck!!! Just at the point now where i don't know which way to go? Have sent the account in dispute to helen packwood letter as brooooce suggested on the back of the invalid dn and final payment letter! Part of me just thinks pay up, with the dmp but it will take 10 yrs at that rate though!!!

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Have no idea? when i did the forms at the bank the lady just said oh you'll need this in case etc etc, and dopey here just said yes... my own fault really cos i was paying an absolute fortune back every month...

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Lol was definitely led that way, but then how would i prove that puppy... Just at the point now where i really don't know what to do part of me says fight and wipe the smile off their face but the other says just bite it, pay up over the 10 yrs....

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