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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I will try and keep this as short as possible but if it gets a bit long, I apologise now. Trying to give as much info as I can in as brief a pageful of text as I can.

 

Approximately two and a half years ago, we tried to get an IVA through Payplan....long story short, it was rejected by LTSB to owned most of the debt as their strategy was to refuse all IVA regardless of the money involved. (I was told this by their insolvency dept when we contacted them on the day the IVA failed). Payplan also had us making token payments during the IVA preparation period.

 

After it failed the LTSB Insolvency Dept told us they would pull all debt back from DCA and get back to us. Until a couple of months ago we were STILL getting DCA letters, still telling LTSB Ins Dept about them and still being told not to worry, nothing would happen and everything would be sorted once they had it all pulled back.

 

IN the interim I did make some token gesture payments of £10 to Eversheds LLP...I think I paid £10 per month over 12 months (£120).

 

18 months ago we moved house and the DCA's lost track of us. That was until the other day when a letter arrived from Fairfax, on behalf of Max Rec, reference Eversheds threatening immediate payment.

 

Also in the interim, my other half was diagnosed with and is being treated for a rather serious condition and has been on sick for 7 momths now.

 

I have again contacted Payplan and am getting last few months income together....

 

Here are my questions.....as none of my original debts were actually with Eversheds LLP (I think it was a Paypal Card with GE Money) and even though I did make token payments...can I still CCA Fairfax/Max Recovery as I did not actually owe the money to Eversheds with them being a DCA in the first place? (I did not know about CCA back then)?

If I can MIGHT this get them off my back?

 

How the hell did Fairfax find us when no-one else has? We are NOT on the electoral roll, our home telephone IS X directory. Do they have LEGAL access to DVLA/PNC or mobile telephone company records?

 

Will prob have more questions but these are the ones bothering me tonight.

 

Thanks In Advance

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It is not too late to put in a CCA request, send recorded and a £1 postal order and do not sign it.

http://www.consumeractiongroup.co.uk/resources/templates-library/86-debt-collectors/581-cca-request-letter.

 

Apparently any company with legitimate business can get info from DVLA for £4.50,

I have no legal training, any knowledge I have has come from this forum, and my own experiences. Always balance up any advice you get with your own common sense.

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After reading your original post again (sorry, sore eyes), I don't see why you shouldn't send a CCA request off to who ever is chasing for this alleged debt be it Fairfax, Eversheds...whoever. They have 12 Working Days plus 2 for Delivery to comply, should they fail to send you your AGreement you can then send them a 'Account in Dispute' Letter. Send any letter recorded delivery, keep proof of posting and do not sign letter, just print your name.

 

Should they send you anything, post it up on here so that one of the experts can take a look at it.

 

GOLDEN RULE: Do not speak to these companies over the phone, keep all correspondence in writing.

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LOL,

Know what you mean about sore eyes...same here.

I never speak to anyone on the phone anymore form DCA...I ignore all unknown calls, any unknown numbers and trace them on "who calls me" before I even contemplate returning a call. I will prepare the CCA letters tomorrow...thanks:)

 

 

 

Further thought on DVLA....I would have thought that they were covered by the Data Protection Act....apparently not if you can buy the info for £4.50 but it's good to know.

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When I do get calls it's always on my mobile...Home Number XD....

 

If they want to pay for calls to a mobile that's fine by me. I have no voicemail switched on either so they do not have the pleasure of leaving me messages.

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and I can still do this even though I did make some token payments? That is not seen as acknowledging the debt?

Thanks for the info on DVLA.

 

What do you mean by this statement? If you do not owe the money, why are you sending token payments?

I have no legal training, any knowledge I have has come from this forum, and my own experiences. Always balance up any advice you get with your own common sense.

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How the hell did Fairfax find us when no-one else has? We are NOT on the electoral roll, our home telephone IS X directory. Do they have LEGAL access to DVLA/PNC or mobile telephone company records?

 

Will prob have more questions but these are the ones bothering me tonight.

 

Thanks In Advance

 

DVLA? - Yes good old government dept will flog your details to pretty well anyone for a few euros to prop up the failed fiscal policies of the last 15 years.

 

PNC? - No, I suspect one or two might have a little inside info but this can never be legal and you did stipulate legal.;)

 

mobile phone numbers - yes there's a directory of mobnums out there now.

 

Ex directory doesn't mean they can't get it, the gas co, the leccy board the post office, what about your nectar card and boots reward card, they all trade in data.:cool::cool:

 

Best wishes to your OH

 

Threatening immediate repayment means what exactly? How are they going to accomplish that, if you had a million pounds in tenners and waved it under their noses they wouldn't actually be able to take one penny of it as that would be theft. It's just another threat which when you stand back and read from a distance is as empty as all the others these lowlife companies come out with.

 

Choice is yours, CCA the DCA who've written or file under 'ignore' for the moment as it may be a fishing trip and they may just be seeking confirmation that it is the right address for you.

 

Personally I'd go straight for a CCA and don't take any nonsense about them not being the creditor when they fail to provide an agreement.

As of 03/03/12 please do not under any circumstances wait for my further input or guidance on any current thread or defence of a court claim I might have been involved in on or through Cag.

Jasper1965

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OH one last question for tonight if I may?

 

Do CCA letters have to have my "current" address on? Reason for asking is I could CCA all creditors....even those that do not appear to know we moved if I do not need to include current address....(We have mail forwarding still in place from old address)

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Sorry DebtDog, my computer is running slow tonight aswell as my brain.

 

Paying them to get them off your back etc, I did that before I found CAG, you have come to the right place, you will get all the advice you need on this forum & by the way welcome to CAG!!!

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If I give my current address, they DEF know where I am though don't they? If their letter is "fishing" I would be confirming it.

 

 

 

Oh THANK YOU for the welcome and your help so far:)

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