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    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

northern Bank charges reclaim **WON**


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I wouldn't agree to this meeting, unless the terms of the meeting are agreed in advance,

 

Indicate that you are willing to meet to discuss your ongoing dispute for unfair charges, but that, due to impending legal action, you are not prepared to discuss any other business until this matter is resolved.

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you have asked them to enter into frank and meaningful discussion about this matter, therefore your only reply should be in writing, letting them know that whilst you are willing to discuss the issues at hand, you would be far more comfortable doing this in a written format. to reject a meeting i think would do you no harm, but you must display a willingness to resolve this without court

 

 

hope this makes sense

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you have asked them to enter into frank and meaningful discussion about this matter, therefore your only reply should be in writing, letting them know that whilst you are willing to discuss the issues at hand, you would be far more comfortable doing this in a written format. to reject a meeting i think would do you no harm, but you must display a willingness to resolve this without court

 

 

hope this makes sense

 

understand where you're coming from Aid.....but I have been dealing with head office in Belfast.This lady (area manager)rings me up after I sent a letter to the branch and claims not to know what's going on???I have drawn 3 possible conclusions here-

 

a.Northern internal communication is rubbish if she genuinely hasn't a clue what all this is about.(HIGHLY UNLIKELY)

b.This woman thinks I'm stupid and can manipulate me to their way of thinking-if she is playing the "naive card",she is trying it on with the wrong guy-I'm much too long in the tooth for that.(HIGHLY PROBABLE)

c.I am being set up for a serious grilling session.(A SERIOUS POSSIBILITY)

 

Why would they want to use a minnion when the big decisions are made in Belfast.I want to talk to someone who has the authority then and there to settle this before going to court.I'm not interested in some kind of "shuttle diplomacy" arrangment.As this is in the hands of the court,I feel it is only right to conduct all communication in writing-then there can be no ambiguity or incorrect recollections of conversations which may or may not have taken place.....

 

I would be EXTREMELY wary of advising anyone to go down this route.Too many pitfalls for the unwary.

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The Area manager should be in a position to make decisions on refunding your account. Though I agree with you that is a bit suspect that she is unaware of what is going on.

 

Be careful though, big aid has a point, you must be able to show the court your willingness to mitigate.

 

Very simple, if you ask her has she the authority to deal with your complaint and rectify the situation. If she does, agree to discuss the complaint, and the complaint only.

 

If she doesn't , tell her you will discuss it with the organ grinder and not the monkey

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i couldn't agree more with your analysis of this

i pick option c-- you are being set up for a grilling

 

you still have to appear like the most reasonable, approachable, hard done by person for miles around.

what you think of them and what they think of you doesn't matter anymore, it's what a judge thinks of both of you

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Whilst I agree with BigAid on your need to appear approachable, I totally agree with you on your preferred method of...

 

As this is in the hands of the court,I feel it is only right to conduct all communication in writing-then there can be no ambiguity or incorrect recollections of conversations which may or may not have taken place.....

 

If you did meet with them and things go pear-shaped, you will obviously then revert to the court action. They, however, will have it to say that you broke of negotiations with them. FWIW, I think you should stick to the written avenue.

 

Best wishes

 

mori

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The court office has just sent us a copy of their notice of dispute-

 

they intend to dispute on these grounds

 

1.The charges are levied in accordance with contract and are charges previously advised to the applicant

 

2.the charges are not in breach of the unfair terms in consumer contracts regualtions 1999

 

comments please...... ;)

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Hi Lickthewallfatboy

 

The dispute is very similar to the one First Trust have lodged in my case:

 

'The claim is denied. The Respondent disputes the claim. The money claimed is not due and owing to the applicant and all fees and charges levied were done on foot of the terms and conditions which governed the aggreement between the applicant and the respondent'

 

I think they are just standard disputes. Let them argue in court that the charges are not contrary to the Unfair Terms in Consumer Contracts regs - I don't think they will have a leg to stand on.

 

I'm just sorry my court case is so far away - but then they say patience is a virtue.

 

Flo

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I have been doing some nosing around this morning,and have discovered something very interesting.As you know,the BIG 4 have sister companies in the Irish Republic.Well,I have discovered that Northern's other half down south is National Irish Bank Ltd-and what did I discover on their website?

 

From the NIB Ltd website,and I quote-(items in brackets and italics mine)

 

 

REFERRAL FEES(not applicable to accounts opened after 18th April 2006)

when cheques and debits collectively exceed the credit limits or cause an account to overdraw without permission a charge of 4 Euro (very roughly £2.70)per item presented will be applied,up to a maximum of 22.20 EURO PER DAY(roughly £15 MAXIMUM PER DAY)

 

UNPAID ITEMS OUT-APPLICABLE TO ALL ACCOUNTS-when an item is returned unpaid from your account a charge of 10 Euro(roughly £7) PER ITEM IS LEVIED.”

 

 

END

 

a letter has been drafted to the Northern pointing this out-or should I hold this back for court?I would love to let them know that I am aware of this and it might loosen things up a bit.....

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compare how we are being ****** by the equaivalent charges levied in the Irish Republic-and remember the figures are in euro!!

 

1 EUR0 = roughly 68 PENCE

 

ULSTER BANK(PART OF RBOS)-

http://www.ulsterbank.ie/content/ri/personal/current_accounts/downloads/Guide_to_Personal_CAccFees_and_Interest.pdf

 

ULSTER BANK CREDIT CARD(RBOS)

Ulster Bank: Credit Cards - Credit Card Rates

 

 

BOS Ireland Credit card

Bank of Scotland (Ireland) :: Credit Cards :: Irish Credit Card Application for Bank of Scotland Plastic Credit Card

 

 

That's all I've got so far.....

 

Please do not post libelous comments thanks

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have a look at what the BIG 4 charge across the border compared to us-

 

ULSTER BANK(PART OF RBOS)-

http://www.ulsterbank.ie/content/ri/...d_Interest.pdf

 

ULSTER BANK CREDIT CARD(RBOS)

Ulster Bank: Credit Cards - Credit Card Rates

 

NORTHERN BANK (NATIONAL IRISH BANK)-FROM THEIR WEBSITE

REFERRAL FEES(not applicable to accounts opened after 18th April 2006)

when cheques and debits collectively exceed the credit limits or cause an account to overdraw without permission a charge of 4 Euro (very roughly £2.70)per item presented will be applied,up to a maximum of 22.20 EURO PER DAY(roughly £15 MAXIMUM PER DAY)

 

UNPAID ITEMS OUT-APPLICABLE TO ALL ACCOUNTS-when an item is returned unpaid from your account a charge of 10 Euro(roughly £7) PER ITEM IS LEVIED.”

FIRST TRUST (AIB)

http://www.aib.ie/servlet/BlobServer?blobcol=urldata&blobheader=application/pdf%0D%0AContent-Disposition%3A+inline%3B+filename%3DPersonal%20Current%20Account%20Fees%20and%20Charges.pdf%0D%0AMDT-Type%3A+abinary%3B+charset%3DUTF-8&blobkey=id&blobtable=MungoBlobs&blobwhere=1141408093639&csblobid=1141322474997

 

AIB Personal Finance

 

BANK OF IRELAND

http://www.bankofireland.ie/html/gws/includes/personal/pdfs/fees_charges.pdf

 

another string to our bows perhaps???

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ulster bank here still charging £30

my wifes acc is mucked up

keep taking it out and putting it back in

8 times already

take it out the comp thinks shes over her limit then they put it in

so same thing happens next month

s.a.r handed to manager-2-8-06

aknowledgement letter recieved 4-8-06

letter from dpm 10-8-06

Data Protection Act - Non-Compliance 10 days left 29-8-06

statements recieved 31/8/06

prelim letter 1/9/06

letter recieved from cru 9/9/06

lba-sent 15-9-06

small claims started 17-9-06

agreed to settle

with condition removed that i cant make another claim

waiting for funds

part 2

small claims for £893 filed 14/10/06

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Been a bit of a busy week then!!

 

I spend a good deal of thim in the ROI(Republic of Ireland) The Nat Irish Bank also bought by the Dansk Bank just prior to the Bank robbery(from the Bank of Australia) are even having all their external signage done to match the Northern, not the case before. I will grab a copy of their charges and contract details during the week this week, you will find them interesting to compare. I have found the same with the Ulster Bank, the difference in charges north and south are dumbfounding given they have the same, cost base....

 

To be honest I cannot see how they can defend their charges. How can I put this, the Irish banks are the most profitable in the whole of Europe, hence Dansk Banks purchase of the NB and NIB but get this the Northern Irish Banks are the most profitable of all. We get so ripped off.

 

Fact Dansk Bank Bought NB because it was the most profitable bank in Europe. I think there may well be a possiblity that the Dansk bank will just pay up all the cases claimed, as most of the money they will be able to claw back from the Bank of Austraila (covered by the purchase contract between the two banks), and it would be better as a new comer to the market to take some loss leaders and distance themselves from that immoral banking as practiced by the Bank of Australia and somewhat poetically get the Bank of Oz to pay for it. Remember this Aquisition by the Dansk Bank took place 2 days before the NB was robbed...I love it the NB must feel they are in a quagmire.

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I've posted the links to the Irish equivalent of our banks here- http://www.consumeractiongroup.co.uk/forum/other-institutions/20574-northern-ireland-members-look.html

 

-all the charges are there in black and white for everyone to see.

 

Oh and by the way,that area manager has written to me asking for a meeting with herself and our branch manager.I will be constructing a suitable reply hopefully this evening.

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I sent this letter to the area manager on 7 August(the one who was asking us to go for an interview.)

 

 

 

NORTHERN BANK

 

 

7 AUGUST 2006

 

Dear Ms xxxxxxxx

 

We are in receipt of your letter of 3rd August.

 

Thank you for your offer of a meeting.As you will be aware,this matter is currently the subject of a county court action,and has been allocated a court date since Northern filed a Notice of Dispute.

 

We must point out at this stage that any unwillingness to enter into a meaningful dialogue does not originate with us.We wrote to Donegall Square on more than one occasion on the matter of Data Processing Act non-compliance,and in an attempt to resolve this matter.On 15th July,we received a letter from Norma Goodison,Service Recovery Manager, quote –

 

"further to our letter of 26 June

 

as Court proceedings have been issued against the bank it would be inappropriate for us to comment on the issues raised in your letters of 6 and 22 June 2006 at this time

 

I trust that you will understand our position

 

Norma Goodison

 

Service Recovery Officer"

 

 

This would seem to make it clear that Northern are unwilling to enter into a meaningful dialogue at this point.

 

 

You will of course appreciate that we would prefer to have a written record of all communication in this matter.However,if the following criteria can be met in full,the possibility of a meeting would not be ruled out -

 

1.Confirmation that you personally are in an executive position to resolve this matter fully to our satisfaction,at any meeting which may be arranged.

 

2.Confirmation that any settlement will not result in either-

a).closure of our accounts

b).adjustment downwards in the level of overdraft limit currently applicable

 

3.Any meeting which would be agreed to, would take place at a neutral venue to be decided by ourselves.

 

4.Any meeting to involve you, and you alone.

 

5.A single item agenda-ie the full reimbursement of the charges levied on our accounts since they were opened.

 

6.All matters settled at any such meeting shall be confirmed in writing before the meeting would be concluded.

 

 

 

 

We look forward to receiving your reply in this matter.

 

 

Mr and Mrs LTWF

 

 

 

 

Strangely,it seems to have gone all quiet over there..... ;)

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