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    • I have also found this:  D.2 Service of a PCN by post: 54) There are some circumstances in which a PCN (under Regulation 10) may be served by post: 1) where the contravention has been detected on the basis of evidence from an approved device (approved devices may only be used in limited circumstances) 2) if the CEO has been prevented, for example by force, threats of force, obstruction or violence, from serving the PCN either by affixing it to the vehicle or by giving it to the person who appears to be in charge of that vehicle 3) if the CEO had started to issue the PCN but did not have enough time to finish or serve it before the vehicle was driven away and would otherwise have to write off or cancel the PCN 55) In any of these circumstances a PCN is served by post to the owner and also acts as the NtO. The Secretary of State recommends that postal PCNs should be sent within 14 days of the contravention. Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations. This from London Councils Code of Practice on Civil Parking Enforcement.  The question is what is an approved device? Certainly, he had the opportunity to place the ticket on my car and I didn't drive away.  I looked further and it seems that an approved device is a CCTV camera - It seems that the photos taken were not actual film but images and it is not clear if they are taken from a video or are stills. I'm guessing if it was moving images then the SAR would have stated this.    From the Borough of Hounslow website: "There are two types of PCN issued under the Traffic Management Act 2004, which governs parking contraventions. The first is served on-street by a Civil Enforcement Officer, who will observe a vehicle and collect evidence before serving the PCN either by placing it in a plastic wallet under the windscreen wiper, or by handing it to the driver. The second is a PCN served by post, based on CCTV footage taken by an approved device, which has been reviewed by a trained CCTV Operator."   From Legislation.gov.uk regarding approved devices: Approved Devices 4.  A device is an approved device for the purposes of these Regulations if it is of a type which has been certified by the Secretary of State as one which meets requirements specified in Schedule 1. SCHEDULE 1Specified requirements for approved devices 1.  The device must include a camera which is— (a)securely mounted on a vehicle, a building, a post or other structure, (b)mounted in such a position that vehicles in relation to which relevant road traffic contraventions are being committed can be surveyed by it, (c)connected by secure data links to a recording system, and (d)capable of producing in one or more pictures, a legible image or images of the vehicle in relation to which a relevant road traffic contravention was committed which show its registration mark and enough of its location to show the circumstances of the contravention. 2.  The device must include a recording system in which— (a)recordings are made automatically of the output from the camera or cameras surveying the vehicle and the place where a contravention is occurring, (b)there is used a secure and reliable recording method that records at a minimum rate of 5 frames per second, (c)each frame of all captured images is timed (in hours, minutes and seconds), dated and sequentially numbered automatically by means of a visual counter, and (d)where the device does not occupy a fixed location, it records the location from which it is being operated. 3.  The device and visual counter must— (a)be synchronised with a suitably independent national standard clock; and (b)be accurate within plus or minus 10 seconds over a 14-day period and re-synchronised to the suitably independent national standard clock at least once during that period. 4.  Where the device includes a facility to print a still image, that image when printed must be endorsed with the time and date when the frame was captured and its unique number. 5.  Where the device can record spoken words or other audio data simultaneously with visual images, the device must include a means of verifying that, in any recording produced by it, the sound track is correctly synchronised with the visual image.
    • Hearing took place today.  Case dismissed with costs awarded. Neither UKPC or a representative turned up.  Apparently they messaged the court on 7 May asking for their case to be considered on paper.  Never informed me, which was criticised by the judge as not following procedure.  I was really annoyed as I would have preferred for the case to be thrown out before the hearing, or at least face them in court and see them squeal.   They are just playing a numbers game and hope you blink 1st!   Ended up having to change my flight, but  the costs awarded softens the blow. Was asked to confirm it was my signature on both the witness statement and supplementary statement.  Wasn't asked to read them, said she could see my arguments made and the signs were insufficient and no contract formed. Took maybe 10 mins in total.  Judge did most of the talking and was best for me just to keep quiet or confirm any statements made. Happy to have won as a matter of principle and have costs awarded. Maybe not worth all the time and hassle for any newbies or the technologically challenged.  But if you are stubborn like me and willing to put in the time and effort, you can beat these vultures! I big shout out to everyone who helped on the thread with their advice and guidance, special mention to FTMDave, thank you sir!  Really appreciate everyone's efforts. All the best!
    • I plan to be honest to avoid any further trouble, tell them that the name should be changed to my official name
    • There is no evidence that I was issued a PCN that was placed on the car and removed. It seems that I was issued a £60 PCN on the 8th of March (the parking date) but it was never placed on my car, instead,  they allege that they posted the PCN on the 13th of March and deemed delivered on the 15th. I never got this 1st £60 PCN demand. I only know about all of this through the SAR. I only received the second PCN demanding £100, which was deemed delivered on 16/04/2024 - that is 39 days after the parking incident.  I did a little research and "Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations." as per London Councils Code of Practice on Civil Parking Enforcement.  The main issue is that I was not aware of the 1st £60 PCN as I didn't receive it - I'm not sure how this relates to the 28-day rule because that rule applies to the initial £60 PCN. PCM could say that "we sent him the letter by post and it was deemed delivered on the 15th of March" therefore the 28-day rule does not apply.  As regards the safety of the parking attendant, that is clearly something he chose to feel and he made the decision that his safety was threatened - I didn't even see him or had any interaction with him. I'm nearly 50 and I definitely don't look aggressive 😊  
    • okay will do. I'll let you know if anything transpires but once again - many thanks
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Brick Driver V's Lloyds TSB


Brick Driver
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Following on from this thread I sent off the Prelim letter on 17th August. This morning, 24th August, I recieved what looks to be a generic reply letter and a "how to voice your concerns" leaflet signed by Mr Andrew Palmer. Contents of the letter are as follows:-

 

Dear Mr & Mrs Brick Driver,

 

I am just writing to let you know the we've received your complaint and to say how sorry I am to learn that you're unhappy with us.

 

You have my assurance that one of our assistant managers will investigte the concerns you have raised with us - this may take a little time but I would expect out enquiries to be complete within the coming two weeks. We will then be able to respond in full to your complaint and ath that stage, I hope, resolve matters between us.

 

In case you haven't received a copy of our leflet called "How to voice your concerns" I've enclosed one with my letter. This tells you all you need to know about resolving your complaint with us.

 

Yours sincerely

 

Andrew Palmer

Customer Service Advisor

 

Is this generic letter aimed to stall me by informing me that it will take a few weeks to investigate hoping that I will go away and fotget about it or is this a genuine letter?

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Hi. This is the standard letter they normally send out just to acknowledge the receipt of your prelim. We sent our prelims on 9th August and had received exactly the same letter as you have by 11th - so a lot quicker than you've received yours. Today we've received our 'the answer's no' letter - exactly 14 days after they got our prelims.

 

Good luck. :)

Mindzai & Lucid vs Lloyds TSB

*Won unconditionally with contractual interest (29.85% compounded)

Lucid's Account - £749.62 * Joint Account - £2019.64 * Mindzai's Account - £595.65

*All settled in full - 6/2/07

*Hearings - 7/2/07

*Prelims sent - 9/8/06

_______

GOT A COURT DATE? A guide to the later stages

 

[sIGPIC][/sIGPIC]

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Good luck!

Mindzai & Lucid vs Lloyds TSB

 

Mindzai's Account - Partial settlement offer rejected

Joint Account - Partial settlement offer rejected

_________________________

Spreadsheet for compound contractual interest and statutory (s69) interest:

Download v1.9 [Tested with Excel 97-2007 and OpenOffice 2]

PLEASE NOTE: You should fully research contractual interest before you use that functionality of this spreadsheet. If in any doubt please use it to calculate 8% interest under s69 County Courts Act 1984.

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I have again recieved a letter from Lloyds TSB Collections Department telling me that "It would appear that this account is currently a low priority to you". The cheeky buggers. I feel that my account is of a low prority to Lloyds TSB!

 

In LBA I asked for £235 to be refunded because when I last called Lloyds they told me that on the 1st September there would be more charges taken out of my account which I added to my claim.

 

This letter that I received today does not contain any of these charges and having checked my account online it appears that they havenot taken them either.

 

So do I remove these from my schedule of charges or carry on with the ammount I am claiming (£235)?

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I would send a letter - I believe the Collections Centre is in Brighton BN1 4BE - as they can (and do!) claim not to have received any contact from you.

Angie

 

Claim issued 7.7.06

Judgement entered against LTSB 8.8.06

Enforcement action issued 29.8.06

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Thanks for that. I have drafted up this letter to send. What do you all think?

 

Dear Sirs,

 

I received you letter dated 31st August 2006 (ref: CHHXXXX). I find the following comment made by yourselves to be one of ignorance and arrogance:-

 

“It would appear that this account is a low priority to you”.

 

As you should be aware, I have informed you that this account is in dispute with regards to unlawful charges levied by Lloyds TSB on a number of occasions. Please take this as a further reminder.

 

Yours Sincerely

 

 

 

 

Mr B Driver

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HEY BRICK DRIVER I'M AT THE SAME STAGE AS YOU WITH LLOYDS MY LBA WAS SENT ON THE 01/09 I'M STILL WAITING FOR ACKNOWLEDGEMENT THOUGH. THAT LETTER YOU DRAFTED SOUNDS GOOD I SHOULD HAVE SENT SOMETHING LIKE THAT! ALL OF THE STANDARD RESPONSES YOU HAVE HAD SEEM SOOOO FAMILIAR! I RECEIVED THE “It would appear that this account is a low priority to you” LETTER TOO IT MADE ME LAUGH, CHEEKY SODS.

HAVE YOU OPENED A PARACHUTE ACCOUNT?

GOOD LUCK DONNA X

Subject Access sent - 28/06/068)

Prelim Sent - 22/07/06:roll:

Standard Bog Off received - 03/08/2006:mad:

LBA sent - 07/08/06

Expiry of LBA - 21st Aug No reply as of yet so

Moneyclaim issued - 01/09/2006:lol: ( I even gave them an extra 10 days before issuing claim! ) THE SWINES!

Notice of issue received 11/09/2006

Acknowledgement of service received 13/09/06

28 DAYS & COUNTING!

Total Claim - £3,966.04 inc Interest

Lloyds Platinum Visa Subject access sent 11/06/2006

 

"All I ask is the chance to prove that money can't make me happy"

"Whoever said money can't buy happiness simply didn't know where to go shopping"

"We didn't actually overspend our budget. The allocation simply fell short of our expenditure."

"Anyone who lives within their means suffers from a lack of imagination."

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I have different accounts with several banks. The Lloyds account is just a basic cash account so is no major loss if they close it.

 

You would think that they would have taken note what with the ammount of people claiming back these charges. Oh well, fingers crossed for the both of us eh?

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  • 2 weeks later...

We addressed our N1s to Customer Recovery Centre in Birmingham (I'd imagine that's where your 'the answer's no' letters have ocme from. We've recently received acknowledgement of Service through from SC&M so there obviously weren't any problems using that address.

 

Good luck. Lucid :)

Mindzai & Lucid vs Lloyds TSB

*Won unconditionally with contractual interest (29.85% compounded)

Lucid's Account - £749.62 * Joint Account - £2019.64 * Mindzai's Account - £595.65

*All settled in full - 6/2/07

*Hearings - 7/2/07

*Prelims sent - 9/8/06

_______

GOT A COURT DATE? A guide to the later stages

 

[sIGPIC][/sIGPIC]

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