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Did IF charge alot for your statements?


carriel1975
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I requested my statements earlier & got an e-mail this evening saying they would send them at a cost of £60 :o I responded no thank you! I have asked instead for a breakdown of charges applied to my account over the last 6 years, lets see what they say now?

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Carrie

 

See your other thread - best to keep one thread going for your claim with IF. then everything kept together and people can help you more with your questions

Lloyds TSB £395 Decree awarded against TSB

HBOS £750 setted in full

IF £750 Small Claim filed 26/10 - won unconditionally

Barclaycard £110 + Data Protection Act Non compliance Information Commissioners Office complaint. Small Claim filed 12/10 - Won unconditionally

HBOS2 £750 small claim settled in full

MSDW £115 Settled- accepted Full amount unconditionally

HBOS3 £750 Settled in full

HBOS4 £750 Small claim filed for return 15/1/07 No defence filed Decree issued by court

Clydesdale Bank Credit Card £496 small Claim filed 25/10 Court hearing 19/1/07 - continued for 2 weeks

Mrs Claimital's M&S Card £60 LBA sent 12.10 - Full refund & interest accepted by Mrs Claimitall

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Hi claimitall, thank you for your reply & the reply to my post in the intro room.

 

I didnt think it would be a problem putting this in the IF room in addition to my original post, as that was an introduction to myself, as recommended where as this is specific to my claim against IF.

 

If it is OK, I would like to continue to log the details of my claim against IF on this thread, it would get lost over in the other room & I'd like to be able to provide easy to find info for anyone else starting an IF claim.

 

I have read & re-read the FAQs & most of the info on the site, so I am ready to go into battle lol.

 

Good luck with your claim

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Thank you Karnevil, yup, I requested the info under the data protection act, i've always corresponded with them via e-mail & did so with this request, before I found this site & read its recomendations, if I do not get an e-mail reply today, I will follow it up with the letter as advised.

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They have just replied, they have passed on my request for details of charges & they should be here 'shortly' they normally charge £10 for this service, but because we are a valued customer they are sending it free of charge.

 

So far so good..............

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I did mean you to keep everything here on the IF thread carrie.

 

Good luck

Lloyds TSB £395 Decree awarded against TSB

HBOS £750 setted in full

IF £750 Small Claim filed 26/10 - won unconditionally

Barclaycard £110 + Data Protection Act Non compliance Information Commissioners Office complaint. Small Claim filed 12/10 - Won unconditionally

HBOS2 £750 small claim settled in full

MSDW £115 Settled- accepted Full amount unconditionally

HBOS3 £750 Settled in full

HBOS4 £750 Small claim filed for return 15/1/07 No defence filed Decree issued by court

Clydesdale Bank Credit Card £496 small Claim filed 25/10 Court hearing 19/1/07 - continued for 2 weeks

Mrs Claimital's M&S Card £60 LBA sent 12.10 - Full refund & interest accepted by Mrs Claimitall

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Carrie,

 

IF also sent me a list of charges free of charge, but what they didnt provide was any info on manual intervention or lack of it so if you want to be fully prepared then possibly a letter regarding this needs to be on file. Up to you though, sounds like you are on the ball with this

Lloyds TSB £395 Decree awarded against TSB

HBOS £750 setted in full

IF £750 Small Claim filed 26/10 - won unconditionally

Barclaycard £110 + Data Protection Act Non compliance Information Commissioners Office complaint. Small Claim filed 12/10 - Won unconditionally

HBOS2 £750 small claim settled in full

MSDW £115 Settled- accepted Full amount unconditionally

HBOS3 £750 Settled in full

HBOS4 £750 Small claim filed for return 15/1/07 No defence filed Decree issued by court

Clydesdale Bank Credit Card £496 small Claim filed 25/10 Court hearing 19/1/07 - continued for 2 weeks

Mrs Claimital's M&S Card £60 LBA sent 12.10 - Full refund & interest accepted by Mrs Claimitall

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Rang up Halifax card services - re IF Credit Card and asked for all the STATEMENTS and received the WHOLE lot!

 

This includes all the accounts in the PLAN - Current Account, Loan and Credit Card.

 

It cost me nowt and I had it within 3 Weeks!

 

Don't tell them why you want them though.

 

 

I am mulling over whether to go after IF for more than the charges, they operated my accounts...especially my current account in a shocking manner, have over 100 letters regarding it. Complete breach of their duty of care and trust. They caused me complete financial meltdown!

 

Also, be warned.... I have it in writing that they make entries disappear!!!

 

Regards

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Stopthe...

 

Can you post up the letter saying that entries disapear then

Lloyds TSB £395 Decree awarded against TSB

HBOS £750 setted in full

IF £750 Small Claim filed 26/10 - won unconditionally

Barclaycard £110 + Data Protection Act Non compliance Information Commissioners Office complaint. Small Claim filed 12/10 - Won unconditionally

HBOS2 £750 small claim settled in full

MSDW £115 Settled- accepted Full amount unconditionally

HBOS3 £750 Settled in full

HBOS4 £750 Small claim filed for return 15/1/07 No defence filed Decree issued by court

Clydesdale Bank Credit Card £496 small Claim filed 25/10 Court hearing 19/1/07 - continued for 2 weeks

Mrs Claimital's M&S Card £60 LBA sent 12.10 - Full refund & interest accepted by Mrs Claimitall

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Customers E-Mail Enquiry

 

I am writing with regard to the charge on my credit card at the end of January. PLEASE REMOVE THIS CHARGE PROMPTLY. This is the THIRD time I have contacted you over it! You should not of been applying for the amount stated or from the account stated. I have will otherwise little choice due to your past administration of my accounts but to take legal action to recover charges and costs in this matter.

 

Regards, XXX XXXXXX

 

 

 

Response sent by Intelligent Finance

 

Dear Mr XXXXXX

 

Thank you for your email.

 

Having referred your query to a Manager in our Customer Care department, he has reviewed your plan and agreed to refund the charge applied to your credit card.

 

Please be aware that when the charge is refunded you will not see a credit entry on your jar however the original charge will be removed.

 

blah blah blah

 

 

blah blah blah

 

Regards

 

Colin

Intelligent Finance

-----------------------------------------------------------------------------

 

 

 

 

This is a printed, headed copy sent to me and it is not the first time they have tampered with the records!!! They should not of been taking any money from the account in question for the DD and they managed to cause maximum inconvience!!

 

On the 12th August 2002 they wrote to me regarding an unpaid cheque, the cheque should of been paid, they were with holding MY funds and I was chuckling when I read they were taking a £25 Adminstration charge out of my account on the 2 SEPTEMBER 1931!!!

 

They obviously live in the past, they also refer to a customer care department......now I am scratching my head!!!!!

 

Regards

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  • 2 weeks later...

List of charges received this morning, which I thought was pretty quick. Total charges £530 over 6 years.

 

I'm going to have a read through all the info again to make sure I know what i'm doing, then I will write & post the next letter.

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  • 2 weeks later...
  • 3 weeks later...

Any offer of payment yet Carrie

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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Hi Carrie.

 

Any update on your claim?

 

Stuarto

 

:)

Bank Charges:

First Direct: £250 settled at Prelim stage 3.4.07. :-)

Intelligent Finance: £798 settled at Prelim stage 1.6.07. :-)

Woolwich: £1178 settled at Prelim stage 20.7.07. :-)

 

PPI:

Barclaycard: £1103.67 settled at S.O.C. stage 2.8.11. :-)

Credit Card Charges:

Barclaycard: £926.38 settled at S.O.C. stage 4.8.11 :-)

 

Thanks CAG and all those who've helped me on the forums.

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:grin: money in the bank today :grin:

 

I received the letter saying because it would be too expensive to fight my claim & without accepting blame blah blah blah, offered in full.

 

I didnt want to post that I had won until I actually had the money there as I was sure something would go wrong.

 

Off to have a look at how I donate. Do I need to PM a mod to get the thread title changed?

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