Urgent - please help me - laptop / norton360 issues

[davelampard]

Hi, i got a copy of norton360, a family member installed it onto my now old laptop and fiddled around with the startup manager section turning certain programmes to "Off" - he thought he knew what he was doing!! lol. Since then it won't log on, i get to the password screen and it goes to log on but then instantly logs off again. I can only presume he "turned off" a programme which was vital in the startup process!!?!? Please please help, i have a lot of holiday photos and music on my old laptop which i really don't want to lose!! If i can just turn it on once i can transfer all my files to a hard drive dead easily and wave goodbye to the old laptop. It's a Compaq Presario and i've tried various reboot options via the F8, F10 and F11 buttons on the Compaq screen but nothing seems to work. Thanks for your help. Dave

[Renzokuken]

You should be able to boot into safe mode by pressing F8 during the boot sequence, then choosing "safe mode".

 

If not the only thing I can reccommend is putting your recovery disks in and using the startup repair function if it has one.

[dx100uk]

if you cannot get into safemode command prompt only then run chkdsk c: /f /r

 

then i'd either get a USB cradle and pop the hard drive out and use it on the USB socket of a working pc to get the files off.

 

or you should be able to go into the compaq recovery partition [f2 or f12 upon power up and run system restore.

 

how old is the lappy and what is it please [model no.] etc

 

dx

[H20-H20]

Recovery is F11 on HP and Compaq Laptops.

Older HP's and Compaqs do not have recovery partitions although Manufacturers Recovery Discs are supplied with those models.

[messienessie]

Op you probably got this solved now but just in case you didn’t this may help:

From the desktop in your list of programs menu locate accessories then click ‘Run’. In the little box that appears type msconfig , if using vista you may need to ok those annoying confirmation boxes. You should soon see the ‘System configuration utility’.

On the ‘General’ tab you should see a menu below regarding ‘Startup selection’ .

If you click the box beside where it says ‘Normal startup – load all device drivers and services’ so that the green dot appears your PC will load any stopped programs or services upon reboot.

[messienessie]

Forgot to add you will need to click the 'apply' button before exiting msconfig.

[dx100uk]

Op you probably got this solved now but just in case you didn’t this may help:

From the desktop in your list of programs menu locate accessories then click ‘Run’. In the little box that appears type msconfig , if using vista you may need to ok those annoying confirmation boxes. You should soon see the ‘System configuration utility’.

On the ‘General’ tab you should see a menu below regarding ‘Startup selection’ .

If you click the box beside where it says ‘Normal startup – load all device drivers and services’ so that the green dot appears your PC will load any stopped programs or services upon reboot.

 

if you actually read the op's post

it says he cannot get that far.........

 

but as usual we will never know

they have not been online since posting the question.

 

dx