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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I have just got home to find a letter through the door demanding payment of PCN, The original amount is £110, however they are demanding £565.11 by 5:00pm today, they have listed my car (which is worth only a small amount more than the charge) in the inventory and have said they will be removing the vehicle if payment is not made. This really leaves me in a bad situation as I need my car for work, I have moved the car out of site however I am concerned that I’m not going to be able to pay the full amount of £565.11 as I am a student and only have very little income! Can someone please advise me on what the best course of action is and are the fees correct? It’s 5 times the original amount! I’d really appreciate any help as soon as possible as I would like to be prepared by the time they come back.

Edited by saber_rbp
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The amount seems very high, have they written to you before hand and is this the first time they have made a visit.

I suggest you email the company and ask for a break down of their charges. In the mean time dont open any doors or windows and keep them locked, Dont let the bailiff in if they come back and keep your car out of sight until you get an answer to your request for the charges.

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ok, I'll write to them today, they have visited me 3 times, however they have not once knocked on my door, only slid letter underneath it, thanks for your help and please keep checking in on me when I update

 

:)

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I have just got home to find a letter through the door demanding payment of PCN, The original amount is £110, however they are demanding £565.11 by 5:00pm today, they have listed my car (which is worth only a small amount more than the charge) in the inventory and have said they will be removing the vehicle if payment is not made. This really leaves me in a bad situation as I need my car for work, I have moved the car out of site however I am concerned that I’m not going to be able to pay the full amount of £565.11 as I am a student and only have very little income! Can someone please advise me on what the best course of action is and are the fees correct? It’s 5 times the original amount! I’d really appreciate any help as soon as possible as I would like to be prepared by the time they come back. The company is Phoenix and they have never set foot inside my property

Thanks in advance

 

 

It would be better if you removed the name of the bailiff company as many bailiffs read these posts daily. You need to use the edit button to do this.

 

I am assuming that you had not paid the PCn or appealed it. If this is not the case then please post back.

 

You say that the car is not worth much. can you be more precise with a value. This is because if a bailiff is to remove a car, they will need to ensure that the vlaue that it would sell for at auction would be sifficient to cover the cost of it's removal with a low loader, the storage fees, auctioneers fees and advertising costs. If not then the bailiff will THREATEN to remove but that is as far as it would normally go.

 

Without knowing how many visits had been made it is difficult to answer with any certainly whether the fees charged are correct or not. Can you confirm what visits have been made.

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It would be better if you removed the name of the bailiff company as many bailiffs read these posts daily. You need to use the edit button to do this.

 

I am assuming that you had not paid the PCn or appealed it. If this is not the case then please post back.

 

You say that the car is not worth much. can you be more precise with a value. This is because if a bailiff is to remove a car, they will need to ensure that the vlaue that it would sell for at auction would be sifficient to cover the cost of it's removal with a low loader, the storage fees, auctioneers fees and advertising costs. If not then the bailiff will THREATEN to remove but that is as far as it would normally go.

 

Without knowing how many visits had been made it is difficult to answer with any certainly whether the fees charged are correct or not. Can you confirm what visits have been made.

 

It was 3 times TT :)

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It would be better if you removed the name of the bailiff company as many bailiffs read these posts daily. You need to use the edit button to do this.

 

I am assuming that you had not paid the PCn or appealed it. If this is not the case then please post back.

 

You say that the car is not worth much. can you be more precise with a value. This is because if a bailiff is to remove a car, they will need to ensure that the vlaue that it would sell for at auction would be sifficient to cover the cost of it's removal with a low loader, the storage fees, auctioneers fees and advertising costs. If not then the bailiff will THREATEN to remove but that is as far as it would normally go.

 

Without knowing how many visits had been made it is difficult to answer with any certainly whether the fees charged are correct or not. Can you confirm what visits have been made.

 

Hi, yes you are correct I did not pay the original PCN nor did I appeal it, however as for visits by the baliff I am unsure, reason being I have been at college in london and very rarely come back to sussex, as far as I'm aware they have been 3 times, although I can not be sure, I will write to them and ask for a breakdown of the charges and then update, thanks again

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