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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cityredgirl v Welcome Finance


cityredgirl
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Still no word by post. as previously mentoned could i please recieve help from my fellow cagers to have a look at my agreement , I just really need to know what im going to put down in writing as im getting nowhere fast :(

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Hello recieved a letter acknowledging my complaint and informing me that they will contact me in due time.

Now i know i have asked more than several times for assistance to go through my agreement etc. But im now really desperate and im making a plea can somebody please take the time to assist me, because im being pressured to seek legal advice if i cant get somebody to help me go through this on here.

Thank you x

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sorry i cant help hun but will try and keep u bumped for someone that can x

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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Hi Cityred, did you send your complaint recorded and have proof of delivery? Even if not, is it 8 weeks since their acknowledgement?

 

If so you can go straight to the ombudsman now with your complaint as it has not been resolved in the correct timescale.

 

Financial Ombudsman Service

 

The form you need should be here our complaints procedure and how to complain

 

Or you can email or phone the FOS too, for your reference Welcome would have been sent the following letter, as they are not playing ball you should expect some speedy resolution and another nail in the Welcome coffin!

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi/ppi-CWletterB.pdf

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Hi Cityred, did you send your complaint recorded and have proof of delivery? Even if not, is it 8 weeks since their acknowledgement?

 

If so you can go straight to the ombudsman now with your complaint as it has not been resolved in the correct timescale.

 

Financial Ombudsman Service

 

The form you need should be here our complaints procedure and how to complain

 

Or you can email or phone the FOS too, for your reference Welcome would have been sent the following letter, as they are not playing ball you should expect some speedy resolution and another nail in the Welcome coffin!

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi/ppi-CWletterB.pdf

 

Hi major playor, Its has been way over 8 weeks, I have already complained to the FOS but they wanted me to send all copies of my paperwork to them to continue with my complaint. Welcome acknowledged verbally that they recieved my ppi complaint etc so if they now turn round and say they didnt recieve it they are bloody lying. They make my blood boil i may just ping off another complaint today :O x

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Dear ms. Further to recent correspondence regarding your

overdue account, I am disappointed to see that I have not yet

Received a reply please telephone me TODAY to discuss this matter further.

your account has been charged with the sum of £10 being the

cost of sending this letter, yours sincerely

Matthew Harrington

 

Dated. 27/7/10

 

So am I just ignoring this.too????

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Dear ms. Further to recent correspondence regarding your

overdue account, I am disappointed to see that I have not yet

Received a reply please telephone me TODAY to discuss this matter further.

your account has been charged with the sum of £10 being the

cost of sending this letter, yours sincerely

Matthew Harrington

 

Dated. 27/7/10

 

So am I just ignoring this.too????

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no hun you arent in bad books there seems to be a distinct lack of help at the moment if you are waiting on a response id be inclined to ignore ill have a recap and be back soon :)

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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no hun you arent in bad books there seems to be a distinct lack of help at the moment if you are waiting on a response id be inclined to ignore ill have a recap and be back soon :)

 

:) your a goodun, I'm just feeling slightly lost with all this but thank you for

your time.x

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Hi City

 

I will try and help. Can you give me and beyond a quick recap. If its ny help i have PPI took forever. They and FOS now confirmed i was missold in MAY, but this still not resolved. I think they inundated with claims.

 

Bebo

As always please check and double check what myself and other Caggers inform.

 

If you like my Post please dont be shy give my Scales a little tickle :-)

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I would say keep doing what you are doing....sit tight! If its with FOS they will get to you they are just really busy. If you continue to make payments you shouldnt end off in a worse position. As for account charges send them a stinking letter requesting they all be credited to the account which will then give you a true balance. As for unenforceable agreements I wouldnt hold out too much hope theres alot of chat about it but not much chat about victories unfortunately some people can be misguided into thinking the agreement can be 'gotten rid of' when in fact its nothing of the sort.

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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Hi guys , thank you. As previously posted i cancelled my direct debit as advised on here previous. I informed welcome in writing that i had cancelled my payments until they resolve my complaint etc. So i will write another complaint in regards to yesterdays letter and see what happens, How will i go about demanding charges back then ? thank you xx

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Welcome financial services

Compliance Department

Ruddington fields business park

Ruddington

Nottingham

NG11 6NZ

 

31/07/2010

You’re Ref: Customer

 

 

 

ACCOUNT NUMBER

Re: Matthew Harrington

I would like to bring your attention to this letter I received on the 30th/7/10

Dear Ms.

Further to recent correspondence regarding your

overdue account, I am disappointed to see that I have not yet

Received a reply please telephone me TODAY to discuss this matter further.

your account has been charged with the sum of £10 being the

cost of sending this letter, yours sincerely

Matthew Harrington

As you are aware I have requested several times that my PPi and missold insurances be returned to me in full. Welcome Finance continue to ignore my requests and harrass me when I have clearly stated I will make no contractual payments UNTIL I have a full resolution on my account!

 

 

Yours Faithfully,

Can somebody help with getting a bit of punch on this letter.

Thank you

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