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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sky Subs in Advance??

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Ok, i cancelled my Sky subscription, via the internet, on 1st Feb...six days before the subs were due to be taken, informing them i no longer wanted/needed their service. I also stopped the DD via my bank, and told Sky what i had done. I went on holiday the following day.

Upon my return today, i checked my emails and had 2 emails off them. One sent the same day as mine to them saying they had a higher than usual workload (i wonder why!!!!) and would be in touch asap to deal with my email. then a further one saying the below:


Dear Mr


Thank you for your email about the cancellation of Sky account.


However I regret to inform that I am unable to cancel this account as you are not the account holder. As per the Data Protection Act, only the named account holder can cancel their account.


Please ask the account holder to contact me direct at the email address provided.


Whilst I realise that you may be disappointed with the decision made, I hope that you can appreciate our position on this matter. If you require any further assistance, you can respond to my email. You can also contact our Customer Services team on 08442 41 41 41, where one of our advisors will be happy to help.



Kind regards




Customer Relations

Not just that, though...as i waded through my snail mail, there were two letters from Sky. The first, dated 6th Feb, telling me that they tried to take a payment, but were unable to, and that they will be sending me an invoice that will cost me £4.00 etc, etc

The other one, dated 22nd, however told me i OWED them £48:50 outstanding on my account!!!!!!!

Now, in the back of my mind, i recall them setting up the direct debit and taking the first months payment out the same day. Two weeks later, another months payment was taken, meaning i was at least a month in advance.

Am i correct in stating i AM in advance and that i owe them zilch. I mean is the above the standard practice when they get a new customer?

I must admit, i am in the mood for a fight with them, but want to make sure of my facts, before going in at the deep end, and to stop me having to wade through years of bank statements


All help appreciated



I used to be "plain old Malcolm"

Then i became contented

So now i am just.. Malcontented !!!!:D

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Yes, you pay in advance. HOWEVER, you still have to give 30 days notice of cancellation, as your last bill will show no forward payment. (Providing you are outwith the minimum term).


In the situation you describe, because you did not give the required notice and cancelled the DD prematurely, you do get hit with the £4 invoice fee. (Sky don't like customer taking control of their finances).

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and just to confirm as well.., sky talek at least 14 days to set up a direct debit so they could not take a payment the same day either.


As it stands from your posts there is still no cancellation on the account.


I take it that you haven't paid it and the account is now blocked?

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