Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

series3 v MBNA/Optima


Series3
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4125 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Bloomin' heck....

 

I was worried for a minute there........a MBNA Default Notice that had given 18 days from the date of the notice.

Sadly for MBNA, they have only allowed you 12 days to rectify the notice.

 

Have look at this post which explains most of what you need to know about Default Notices and the required period allowed to rectify - http://www.consumeractiongroup.co.uk/forum/show-post/post-2166205.html

 

I do trust that you have completed the Acknowledgment of Service; you willl also need to defend all the claim as well.

Please follow the timescales below that you must adhere to -

 

How long do I have to file a response to my claim?

 

Counting from the date of issue -

Acknowledgement of Service:

5 Days (service) + 14 Days = 19 Days. (An Acknowledgement of Service gives 14 days extra from the date of service to file a defencelink8.giflink8.gif).

 

Defence, after filing Acknowledgement of Service:

5 + 14 + 14 = 33 Days in total.

 

 

 

I'd advise that you take a look at this link here as well - Legal Action: how to start off. IMPORTANT IF YOURE BEING SUED and follow the directions that pt2537 lays out if Optima do not comply with your 31.14 request.

 

You would also be do well to get a Subject access requestlink8.gif off to MBNA at Chester as well, including a specific request for the Customer Information Systems log or "Comms Log" .

This will cost £10.00 (use a postal order) and send by at least Recorded Delivery and they must respond within 40 days from receiving it.

 

A copy of a Subject Access Requestlink8.gif letter can be found here -

 

http://www.consumeractiongroup.co.uk...t-2385299.html

 

and amend it to suit including the Comms Log request.:-)

 

Link to post
Share on other sites

  • Replies 321
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

thanks Snooper

 

I haven't done anything yet.

I will read the links you have provided, (i think I have read them before) to refresh.

I can do the court Acknowledgment of Service on line ( I think.)

 

Yes you can.....all the stuff should have been enclosed with the claim...password etc...

I'd get that done ASAP if I was you.

 

 

Oh, I read the default notice link.

I still get it to 15 days...I can't find anything in the thread

about counting days. i.e. "days after service"

 

MBNA, bless their little cottons, still insist sending out their Default Notices by UKMail, which is deemed a Second Class postal service. Take a look at UKmails website for how they describe their service.

 

 

Hope my comments help.

 

Link to post
Share on other sites

Post 15 is okay.

 

Post 16 - I'd add a specific request for the MBNA Communication Log ( or MBNA Customer Information System printout.

 

Here's why as MBNA can be creative - http://www.consumeractiongroup.co.uk/forum/show-post/post-2205472.html

 

 

I'd also take a look at the excellent advice offered by pt2537 in this thread - http://www.consumeractiongroup.co.uk/forum/legal-issues/241827-legal-action-how-start.html

 

Link to post
Share on other sites

How long do you have to file the required responses to a claim?

 

Counting from the date of issue -

Acknowledgement of Service:

5 Days (service) + 14 Days = 19 Days. (An Acknowledgement of Service gives 14 days extra from the date of service to file a defencelink8.gif).

 

So, the AOS must be done by 10th February

 

Defence, after filing Acknowledgement of Service:

5 + 14 + 14 = 33 Days in total.

 

Therefore your defence must be submitted by 24th February, as you have correctly calculated.....I'd err on the safe side though and get it submitted a bit earlier. ;)

 

Link to post
Share on other sites

You need to ask the Court for a Compliance order now.

 

The Courts are tiring of seeing embarrassed defences as it is clogging up the system.

 

As you can see from what pt2537 has written, you are taking control of the situation by submitting an application for CPR 31.14 compliance and will put Restons on the back foot............it will show them that they have to put up or shut up; i.e. discontinue.

 

If you wish to submit an "embarrassed" or holding defence then this allows Restons to dictate terms and drags the case on and on.

 

You will have also noted that if there is no Agreement then there is no case to defend; you then apply for a strike out of the case.....and claim your costs.

 

Link to post
Share on other sites

  • 2 weeks later...

Oh dear, what have Optima sent you ?

 

If you look at the date codes on the two scans at the bottom right hand side.

 

In the first scan it reads DP-01-01-319-M

 

The second scan reads 12-00 and is a typical MBNA tear off agreement which doesn't fit a Virgin Agreement.

 

Have a look at this link and you'll see why - http://consumeractiongroup.co.uk/resources/templates-library/86-debt-collectors/609-mbna-agreementsapplication-forms

 

I don't see any tear-off perforations on the first scan.

Edited by supasnooper
correction

 

Link to post
Share on other sites

Unfortunately there is no "One size fits All" defence.

 

Every case is different as you've read in your pursuit of one.

 

I would re-read the pt2537 link I posted earlier in the thread and heed the advice given about defences.

 

Here's some of pt2537's defences including other defences that pt2537 has approved.

 

CL Finance Ltd. Recieved a court claim form**WON** Discontinued

 

Lloyds TSB Credit Card - Claim form received

 

Help! - AMEX No CCA and they've started court action. **DISCONTINUED**

 

This defence (below) also includes bringing a CPR 3.4 as the claim discloses no grounds and could be an abuse of the process.

 

Help - Mum being taken to court by Link Financial.

 

No agreement and the possible use of CPR3.4 and case struck out due to non production.

 

No agreement & use of Civil Procedures Rules to prevent court case happening

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...