Advent Computer Training (Hitachi Capital Finance) Discussions

[Mazzer 1968]

I have just check my account and i have reciveied my refund RIP advent & Hitachi. Good luck to the rest of you that are with Hitachi

[willy1981]

I have just check my account and i have reciveied my refund RIP advent & Hitachi. Good luck to the rest of you that are with Hitachi

 

Got a letter from HCF today thought it would be my long awaited second offer!!!! But no just a letter telling me my account is in arrears!! To say i'm furious is an understatement!!! Just called HCF and it's apparently an automated letter and I need to disregard it, I asked if anything on my credit file would be affected and they are going to write to inform me!!! Not happy

[Mannix2901]

Got a letter from HCF today thought it would be my long awaited second offer!!!! But no just a letter telling me my account is in arrears!! To say i'm furious is an understatement!!! Just called HCF and it's apparently an automated letter and I need to disregard it, I asked if anything on my credit file would be affected and they are going to write to inform me!!! Not happy

 

What a complete joke! If HCF do not provide you with a satisfactory offer and you decide to take it to the FO. Make sure that you include all these incidents in your case, the arrear letters, continuing to pay for nothing and being threaten that your crdit file will be impeached. This will most definately help your case.

[willy1981]

What a complete joke! If HCF do not provide you with a satisfactory offer and you decide to take it to the FO. Make sure that you include all these incidents in your case, the arrear letters, continuing to pay for nothing and being threaten that your crdit file will be impeached. This will most definately help your case.

 

dont worry mate ive waited long enough for my refund if its not satisfactory i'm more than willing to wait a while more and take this further.

[davidbetts]

Well I got my final offer today and it was the same as the first. Again they try to pressure in to accepting by giving you 10 days. I will now await the FOS decision as Hitachi are useless, you cant discuss anything with them as all you get are monkeys on the phones and management 'not at the desk'.

 

Oh well

[Mannix2901]

Well I got my final offer today and it was the same as the first. Again they try to pressure in to accepting by giving you 10 days. I will now await the FOS decision as Hitachi are useless, you cant discuss anything with them as all you get are monkeys on the phones and management 'not at the desk'.

 

Oh well

 

Monkeys, i agree. It's a shame really they're only making it harder on themselves and easier for us. What's another three months worth? Every last penny

[willy1981]

Monkeys, i agree. It's a shame really they're only making it harder on themselves and easier for us. What's another three months worth? Every last penny

 

I had my letter today!! it reads as follows!!!!!!!!!!

 

Dear *********

Agreement number ********

Thank you for your recent correspondence concerning our offer of settlement, regarding your loan agreement for advent.

 

You've notified us of your intention to decline our offer, and asked for this to be reviewed.

 

After careful consideration managment have reviewed your case and feel that our orriginal offer was fair and justified and such this remains unchanged.

 

Whilst your complaint is ongoing we accept that you have no access to your advent course, and will suspend your account immediately, refunding any payments made since advent went into administration on the 27th january 2010. Your CAIS recorded will also reflect no adverse data since advent went into administration.

 

A refund of £*** will be processed to bank account ending **** within the next 10 days.

 

We will continue our original offer (less any already refunded payments if applicable) for a further period of 10 days from the date of this letter. after which time this offer will be rescinded.

 

Although we appreciate that this may not be the outcome you desired, we feel that our pffer of settlement is fair under the given circumstances.

 

if you require any further assistance please contact ourselves on the above number.

 

This is our final response in respect of your complaint. if you remain dissatisfied with the outcome in this matter you have the right to refer this complaint to the financial ombudsman service, please see the enclosed leaflet for details on how to do this. You have 6 months in which to do so from the date of this letter.

 

your sincerely

Jeanette Freeman

 

Absolute joke.

contacting the FO tomorrow.

Tried calling to speak with jeanette freeman 3 times today and each time she was either in a meeting or had gone home!!! how convenient.:mad::mad::mad:

[Mannix2901]

I had my letter today!! it reads as follows!!!!!!!!!!

 

Dear *********

Agreement number ********

Thank you for your recent correspondence concerning our offer of settlement, regarding your loan agreement for advent.

 

You've notified us of your intention to decline our offer, and asked for this to be reviewed.

 

After careful consideration managment have reviewed your case and feel that our orriginal offer was fair and justified and such this remains unchanged.

 

Whilst your complaint is ongoing we accept that you have no access to your advent course, and will suspend your account immediately, refunding any payments made since advent went into administration on the 27th january 2010. Your CAIS recorded will also reflect no adverse data since advent went into administration.

 

A refund of £*** will be processed to bank account ending **** within the next 10 days.

 

We will continue our original offer (less any already refunded payments if applicable) for a further period of 10 days from the date of this letter. after which time this offer will be rescinded.

 

Although we appreciate that this may not be the outcome you desired, we feel that our pffer of settlement is fair under the given circumstances.

 

if you require any further assistance please contact ourselves on the above number.

 

This is our final response in respect of your complaint. if you remain dissatisfied with the outcome in this matter you have the right to refer this complaint to the financial ombudsman service, please see the enclosed leaflet for details on how to do this. You have 6 months in which to do so from the date of this letter.

 

your sincerely

Jeanette Freeman

 

 

Absolute joke.

contacting the FO tomorrow.

Tried calling to speak with jeanette freeman 3 times today and each time she was either in a meeting or had gone home!!! how convenient.:mad::mad::mad:

 

What The F!!!!!

 

So are they saying they're refunding you the original amount stated in the next 10 days whether you like it or not?

 

If so that's ridiculous! Who in their right mind is not going to take this further with the FO?

 

Can't wait for my letter, c'mon Mr Postman!

[willy1981]

What The F!!!!!

 

So are they saying they're refunding you the original amount stated in the next 10 days whether you like it or not?

 

If so that's ridiculous! Who in their right mind is not going to take this further with the FO?

 

Can't wait for my letter, c'mon Mr Postman!

 

Let us know when u get it mannix! I'm going to block them putting the money in as this will make it look like i'm accepting!!!

[Mannix2901]

I will do.

In the meantime I advise you to contact the FO today by phone a tell them about you situtation, they give really good advice. They'll probably suggested that you fill in a complaint form too, so get that done ASAP. FO details on the attached link

 

contact us

[willy1981]

Let us know when u get it mannix! I'm going to block them putting the money in as this will make it look like i'm accepting!!!

 

Am going to as soon as finish work.

Once again cheers everone your help an advice is greatly appreciated!!!

[davidbetts]

What The F!!!!!

 

So are they saying they're refunding you the original amount stated in the next 10 days whether you like it or not?

 

If so that's ridiculous! Who in their right mind is not going to take this further with the FO?

 

Can't wait for my letter, c'mon Mr Postman!

 

 

I got the same letter.

 

They arent forcing the full amount on to you. They are giving back anything you have paid since January 27th and 'offering' to give you the rest up to the amount the originally thought was 'fair'.

 

Amusing to say the least. I called the FOS last night to confirm they had recieved my complaint, recieved on 13th April and is waiting to be allocated.

[willy1981]

I got the same letter.

 

They arent forcing the full amount on to you. They are giving back anything you have paid since January 27th and 'offering' to give you the rest up to the amount the originally thought was 'fair'.

 

Amusing to say the least. I called the FOS last night to confirm they had recieved my complaint, recieved on 13th April and is waiting to be allocated.

 

Did the FO give any idea on how long the nxt process will take with regards to settling the dispute! Not that I'm worried I've waited long enough now anyway?

[davidbetts]

Let us know when u get it mannix! I'm going to block them putting the money in as this will make it look like i'm accepting!!!

 

 

Let them put it in Willy, it confirms in the letter this is not an agreement. To cover your back email Jeanette or send them a letter saying you note they have refunded you XXX which you have paid since January but you do not consider this an agreement, if you want to add some sarcasm tell them you accept their down payment on the money they owe you

[davidbetts]

Did the FO give any idea on how long the nxt process will take with regards to settling the dispute! Not that I'm worried I've waited long enough now anyway?

 

 

That was the bit which wasnt hopeful. The Guy said if they cannot make an agreement with Hitachi on what is fair it could take 3-9 months to give an official ruling depending on complexity of the case. He did advise that its normally closer to 3 than 9 though.

[willy1981]

That was the bit which wasnt hopeful. The Guy said if they cannot make an agreement with Hitachi on what is fair it could take 3-9 months to give an official ruling depending on complexity of the case. He did advise that its normally closer to 3 than 9 though.

 

I honestly don't care how long it takes now really. And will send an email aswell with a little bit of sarcasm!!!! They've taken the p#ss out of us!

[Mannix2901]

I honestly don't care how long it takes now really. And will send an email aswell with a little bit of sarcasm!!!! They've taken the p#ss out of us!

Very true,

 

Needless to say if they're no longer charging us on the account then at least that's one worry off our backs. Secondly if worst comes to worst and we don't get anymore than we've been originally offered then so be it but at least we tried.

 

Does anyone know if this has this gone to watchdog?

[willy1981]

Very true,

 

Needless to say if they're no longer charging us on the account then at least that's one worry off our backs. Secondly if worst comes to worst and we don't get anymore than we've been originally offered then so be it but at least we tried.

 

Does anyone know if this has this gone to watchdog?

 

Don't know been Reading BPF thread and some have had contact with them! Also on listening to radio 2 that jeremy vine bloke cane have a good argument and that might be worth a shot and really good exposure with regards to the case!

[Mannix2901]

Sweet well if anyone here is articulated enough to generate such a letter to watchdog i will be more than happy to co-sign it

[Mannix2901]

I've now received my letter and it has said the exact same thing, a basic mail merge. I recall when speaking to Jeannette Freeman that all complaints would be dealt with individually. Well it clearly has not!

 

I have yet to be allocated a account manager with the FO (within the next week or 2), however i will be contacting them tomorrow about the new light on the situtaion regarding HCF's final response. I will also ask the question that HCF clearly mis lead us to beleive. 'Will our complaints be dealt with on an individual or group basis?' As this is what was stated from HCF however we were all decieved.

 

What do you think?

[willy1981]

I've now received my letter and it has said the exact same thing, a basic mail merge. I recall when speaking to Jeannette Freeman that all complaints would be dealt with individually. Well it clearly has not!

 

I have yet to be allocated a account manager with the FO (within the next week or 2), however i will be contacting them tomorrow about the new light on the situtaion regarding HCF's final response. I will also ask the question that HCF clearly mis lead us to beleive. 'Will our complaints be dealt with on an individual or group basis?' As this is what was stated from HCF however we were all decieved.

 

What do you think?

I think things are looking worse and worse for HCF it just defies belief the arrogance and disregard they've shown, just trying to fob us off. I think they are just hoping alot of us will simply roll over! So they claimed managment were dealing with each claim individually??? What a joke! The higher up the chain you go the bigger the fiddle gets!

[davidbetts]

I've now received my letter and it has said the exact same thing, a basic mail merge. I recall when speaking to Jeannette Freeman that all complaints would be dealt with individually. Well it clearly has not!

 

I have yet to be allocated a account manager with the FO (within the next week or 2), however i will be contacting them tomorrow about the new light on the situtaion regarding HCF's final response. I will also ask the question that HCF clearly mis lead us to beleive. 'Will our complaints be dealt with on an individual or group basis?' As this is what was stated from HCF however we were all decieved.

 

What do you think?

 

Not sure, to be fair to them they have given people individual settlements and have judged each case individually as shown by the different offers. They have however based all settlements on the same, flawed, calculations.

 

To be honest they have no idea what the courses were leading on to, what was involved, or what was meant to be supplied by Advent. They are a finance company and not an IT provider so they have judged it on the only basis they know how.

 

I personally signed up for a Database specialist course, was lead to believe that the qualifications leading up to this point were all working towards that goal.

 

After the collapse of Advent Iam left with qualifications that did not help me achieve my current role in IT nor have they helped me progress into a Database Specialist Role, so on that basis, they have not provided the course objective.

 

You wouldnt sell someone a tv but only give them a remote control and say 'well we provided part of it, heres a 20% refund'

[Mannix2901]

Not sure, to be fair to them they have given people individual settlements and have judged each case individually as shown by the different offers. They have however based all settlements on the same, flawed, calculations.

 

To be honest they have no idea what the courses were leading on to, what was involved, or what was meant to be supplied by Advent. They are a finance company and not an IT provider so they have judged it on the only basis they know how.

 

I personally signed up for a Database specialist course, was lead to believe that the qualifications leading up to this point were all working towards that goal.

 

After the collapse of Advent Iam left with qualifications that did not help me achieve my current role in IT nor have they helped me progress into a Database Specialist Role, so on that basis, they have not provided the course objective.

 

You wouldnt sell someone a tv but only give them a remote control and say 'well we provided part of it, heres a 20% refund'

 

I am so ****ed off but that remote analergy made me chuckle.

[gaz1270]

Brilliant point on the remote lol,

have not yet had my next letter but after reading all of this I think I can't pretty much expect the same

They only wish to hold on for as long as possible so that cash of ours gains them more interest in their accounts. To say that they are looking at individuals differently is a complete joke as well. If everyone here had decided to fight for all money back instead of taking first offer it might be a different story, as the others have buckled they might possibly beleive they can make us to.

[gaz1270]

Hello all,

sure enough got my letter today stating exactly the same as everyone else. Did have high hopes that Hitachi were a company that would see them stick to the rule book but obviously in this day and age that is asking too much. So now my next step is to contact solicitors and claim for as much as I can. The cheek of all this is unbeleivable really and really hacks me off. Sure enough nothing has been looked into correctly and if I realised that I would have been charged for time spent on a course I would have seeked a pay as you go option if available. Hopefully the fos have sense as to the right and wrong of all this.