Advent Computer Training (Hitachi Capital Finance) Discussions

[gaz1270]

Hi mazzer I'm in exactly the same boat as you bud but I have yet to receive an offer from Hitachi, although I did start in march 2007 which is the only difference.

[Mannix2901]

:evil:Hi guys

 

I've received a repsonse from HCF not to my liking either. I've been on the course for 18 months and completed my first half of the comptia A+ module and was due to book the next exam before 'it happened'.

 

I've paid a total of £2770.74 out of £4750.00, they have offered me £923.58 back stating that due to me having access to the course for 18 months that would warrant a cost of £1847.16. That's complete and utter BS!!! I agree that on both my enrollment form and agreement there's no indication of length of time of the course so they cannot put a cost against that.

 

Secondly my reason for having the credit agreement was with aim to achieve an MSCE qualification not half a comptia, so there has been a failure of service and contract breach.

 

I have now sent an irate email to HCF as they've only given me 10 days to respond, i've now sent this and given them 5 days.

 

'Dear Jeanette

 

I writing with the utmost dissappointment in the proposed resolution to the complaint that I raised on the 2nd of February 2010.

 

It's to my knowledge that not only are you not going to provide me with a full refund of my monies paid, but also demanding that I continue to make payments to you? Where is the logic in paying for a service that I am no longer receiving?!

 

I may have been on the course for 18 months, however on the agreement that I forwarded to you I have NO start or end date indicating that i have no time limit to complete the course. You've stated that i have completed modules or received materials up to the module 3 which is a lie! I have completed the first half of a comptia A+ and was on course to finish the second before advent went bust. This would of let me at least have a qualification that i could use, however i now have been left with half a qualification that i can do nothing with. I originally signed up to do a course that would give me a MSCE qualification at the end of it and due to circumstance this has not happened so i'm left with nothing.

The credit agreement from HITACHI that supported Advent states that if there's a failure in providing this service then i am within my right to claim for all losses incurred and the resolve to my complaint that you've sent has not supported that statement. Therefore i again DEMAND that you refund my monies the FULL £2374.92 IN FULL EFFECT! If a satisfactory agreement is not reached within the full allotted time of 8 weeks so the 2nd of April I will be raising the complaint to the Financial Ombudsman and taking legal action.

 

I advise you get back to me within the next 5 days!!!

 

P.s I hope that you understand my situation and can emphasise in the disheartening stress this has caused. I do wish this matter to to be solved quickly and smoothly.

 

Regards'

 

Now awaiting a real reply as i've had a confirmation of receipt.

[Mazzer 1968]

:evil:Hi guys

 

I've received a repsonse from HCF not to my liking either. I've been on the course for 18 months and completed my first half of the comptia A+ module and was due to book the next exam before 'it happened'.

 

I've paid a total of £2770.74 out of £4750.00, they have offered me £923.58 back stating that due to me having access to the course for 18 months that would warrant a cost of £1847.16. That's complete and utter BS!!! I agree that on both my enrollment form and agreement there's no indication of length of time of the course so they cannot put a cost against that.

 

Secondly my reason for having the credit agreement was with aim to achieve an MSCE qualification not half a comptia, so there has been a failure of service and contract breach.

 

I have now sent an irate email to HCF as they've only given me 10 days to respond, i've now sent this and given them 5 days.

 

'Dear Jeanette

 

I writing with the utmost dissappointment in the proposed resolution to the complaint that I raised on the 2nd of February 2010.

 

It's to my knowledge that not only are you not going to provide me with a full refund of my monies paid, but also demanding that I continue to make payments to you? Where is the logic in paying for a service that I am no longer receiving?!

 

I may have been on the course for 18 months, however on the agreement that I forwarded to you I have NO start or end date indicating that i have no time limit to complete the course. You've stated that i have completed modules or received materials up to the module 3 which is a lie! I have completed the first half of a comptia A+ and was on course to finish the second before advent went bust. This would of let me at least have a qualification that i could use, however i now have been left with half a qualification that i can do nothing with. I originally signed up to do a course that would give me a MSCE qualification at the end of it and due to circumstance this has not happened so i'm left with nothing.

The credit agreement from HITACHI that supported Advent states that if there's a failure in providing this service then i am within my right to claim for all losses incurred and the resolve to my complaint that you've sent has not supported that statement. Therefore i again DEMAND that you refund my monies the FULL £2374.92 IN FULL EFFECT! If a satisfactory agreement is not reached within the full allotted time of 8 weeks so the 2nd of April I will be raising the complaint to the Financial Ombudsman and taking legal action.

 

I advise you get back to me within the next 5 days!!!

 

P.s I hope that you understand my situation and can emphasise in the disheartening stress this has caused. I do wish this matter to to be solved quickly and smoothly.

 

Regards'

 

Now awaiting a real reply as i've had a confirmation of receipt.

 

Good on you they have got a right cheek. Not recived my offer yet but i have not even done the A+ so wonder what they will offer me. please let us know if you get a reply to your email

Edited March 22, 2010 by Mazzer 1968
spelling mistake

[Mannix2901]

Will do

[Willum]

After discussing this with the family last night, we are of the view that Hitachi may have been looking at their records of "their" Advent students, and cherrypicking a few to see what the reaction would be to a partial settlement.

 

We also think that Hitachi, being a very large company, and particularly as the finance division with which we're dealing here is a very small proportion of the business, are sure to have insurance against such eventualities, and, if they had used actuaries / risk assessors, would have been perfectly aware of what they were letting themselves in for when reaching this arrangement with Advent. Therefore, we should be holding out for full refunds.

 

The time taken to progress on the course is irrelevant; Advent even told me, by E-mail, last autumn, that I could take an indefinite period of time to work on the course, and that they would continue to support me throughout, on the condition that I stayed in regular contact with them. Besides, I was making progress, having taken two exams towards the end of last year, and had been hoping to take a third around this Easter.

[cashins]

We also think that Hitachi, being a very large company, and particularly as the finance division with which we're dealing here is a very small proportion of the business, are sure to have insurance against such eventualities, and, if they had used actuaries / risk assessors, would have been perfectly aware of what they were letting themselves in for when reaching this arrangement with Advent. Therefore, we should be holding out for full refunds.

 

I would agree and as far as I can see their exposure is relatively small compared to say BPF.

 

I think it is encouraging however that they have started talking compensation.

 

David

[gaz1270]

Well got my letter stating a refund this morn. They are willing to return £746 of £3050 to me stating because I had 'access' to the course for a given amount of time. What a joke!! We paid for qualifications not for access to a course! To say the least I also will not be accepting the offer and if they wish to fight on the basis of access they can take into account the deposit of 1700 I initially paid to advent which should give me a refund in excess of £2200. But as stated it is good to see they are talking refunds.

[Mannix2901]

I'm contacting them this Friday to get an answer I'm hoping that i hear back from them before this time. This i think has been drawn out long enough!!

[lewandot2004]

i recived 2 letters today:

1st (dated 26th Feb) to privie them with details of modules I've finished to help them sort out my complain.

2nd (dated 22nd March ) saying that they need 28 days to sort some sort of agreement.

I gave them a ring this morning, demanding to freeze my account by the time they get my complain sorted. They said it's not possible.

I'm fed up.

[willy1981]

So they still insisting u pay money to them even though they are sorting out partial refunds??? Has anyone suspended their DD's?

[Mannix2901]

It's a very tricky situation. Thinking about it I'd advise you keep your account up to date until the matter is closed. Meanwhile still stress on a full refund

With this in mind they will have no reason not to provide a full refund i.e. credit default, contract breach etc.

[willy1981]

Thanks mannix are u still paying as u said a few weeks ago that your ac had been frozen but then there had been a mix up?

[Mannix2901]

yeah i am unfortunately bringing my account up to date tomorrow as it's only one payment. But i'm not setting up a DD and will be speaking to whoever to get the outcome of my email?

[willy1981]

Ok mate thanx for that could u keep me posted of outcome.

Regards

[willy1981]

Hi every1 recieved my offer today!!! And out of the 2750 I've paid so far they are offering to refund 770!! So that works out at 1980 paid for it fundamentals and a+ book not bad!!! Needless to say I've spoken to j freeman and told them that offer can go where the sun doesn't shine(politely tho). Speaking to solicitor later!

[Mannix2901]

good on you mate. I'm waiting until the 2nd of April when the complaint comes full circle. Then going to the FO if that doesn't work then court though i doubt it will come to that.

[Mazzer 1968]

Hi every1 recieved my offer today!!! And out of the 2750 I've paid so far they are offering to refund 770!! So that works out at 1980 paid for it fundamentals and a+ book not bad!!! Needless to say I've spoken to j freeman and told them that offer can go where the sun doesn't shine(politely tho). Speaking to solicitor later!

 

 

When you spoke to J freeman what did she say when you told her what to do with her offer.

[willy1981]

Well she seemed quite taken aback almost as though she was shocked and thought that they had offered every1 a great deal. She said I need to put in writing why blah blah and the process will start again. At least things wiv us lot(HCF) have started to happen!!!

[willy1981]

hi every1, just a thought some of us have rejected the first offer from HCF (FOR GOOD REASON) but i was just thinking if in the time between sorting out these complaints they manage to source a new provider can they push that on us instead, might sound stupid but would just like to clear it up in my head.

Regards

Willy1981:confused:

[gaz1270]

The only way this finance deal could ever truly continue is if Advent were bought and carried on trading under the same name with same staff etc. Effectively saying that the company didn't go bust. As it stands the company we bought our course from has gone completely under so we stand to get our money back. Also there is no true way they could provide another training provider either as it is not what we paid for. If we choose to go to another provider that is our decision as the contract we signed has been broken. Hope I make sense, bit overtired and v late.

[willy1981]

Yeah cheers mate I've got so many thoughts going on in my head at the moment it's driving me bloody crazy. Can't wait for this whole situation to be over!!! MANNIX have u had a reply to the email u sent jeanette freeman yet? I just could not believe what she was like yesterday!

[lewandot2004]

just got offer from HC paid 2885 over 17 months so far and they offering me 1100 back

[willy1981]

Hi everyone ive just been reading the FAQ'S on the pkf website and saw this section.

5. What about the Hitachi Students and the Cash Students?

Unfortunately, it does not appear that the buyers will be in a position to complete the training

requirements of the Hitachi Students and the Cash Students.

If, on completion of the sales to the buyers, this ultimately becomes that the case, these students will be

advised accordingly.

The buyers may ultimately be in a position to complete the training requirements of the Hitachi Students

and the Cash Students, but this is likely to be at the expense of the Hitachi Student or the Cash Student.

am i right in thinking this is because they have nothing to gain from us??? the reason barclays are insisting on a new provider for their students is because they are charging an extortionate rate and stand to make a great profit from them! am i right in thinking this?

[willy1981]

PKF - Updated Frequently Asked Question

[Willum]

Attention all Hitachi/Advent Students

 

**Please bear in mind all of you that Hitachi are probably watching this very forum and topic as well as others, so watch what you divulge.**

We have consulted a solicitor who has said he would be happy for us to share his advice with others. He would also be delighted to act for a number of claimants as he has had experience and success in this field.

 

If you want to know more, send me a Personal Message. I am not prepared to divulge details publicly, for various reasons, as I'm sure you can understand.

 

Click my username immediately to the left of this post, and then open my contact details tab.