pc world 3 week old laptop

[sparky001]

Can anyone give me some advice please?

i bought a new acer7540 laptop from pc world on boxing day, from day 1 it seems to turn the volume down of its own accord (as if possesed). after ringing the tech guys twice and uninstalling then reinstalling various software i decided to return the laptop to pc world and ask for a replacement as it is only 3 weeks old and well within the 28 days.

i have been told that unless the fault happenes when they are examining it they cant exchange for a new 1.

 

This is frustrating as the fault only happens now and again and is obviously not going to do it when im in the store with the guy watching, and i know as soon as i get it home it will do it again.

pc world have today agreed to take it for 24 hours and see if the fault happens when they test it.

Where do i stand if they find no fault?

[Renzokuken]

Well, if PCWorld find no fault, then their isn't much you can do, as PCWorld will have fulfilled their obligation to prove there is no inherent fault within the first six months of purchase.

 

PCWorld will just return the laptop to acer should they find a fault with it so they have no reason to deny you an exchange should the fault arise. The reason they won't exchange it without seeing a fault first is because there were too many cases of "buyers remorse" going on where people would buy expensive items, and find that they've changed their minds and return them with opened and used, with fake faults.

 

They should just leave it on with an audio track playing on repeat, they'll probably check on it every couple of hours, and see if the volume level has altered.