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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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IQOR started about four weeks ago constantly ringing my husband re a debt. Before that we had been paying another DCA in installments this debt and had never heard from IQOR. Despite him refusing to talk to them on the phone and telling them to put it in writing they ignored his plea's. I sent them a letter regarding "harrassment by phone" and "CCA request" with the help of this website. :D Because the debt is old and they had been ringing my husband I did all the correspondence in his name.

I have today received a letter addressed to me saying they can not deal with my husband as they do not have my authorisation. BUT they have been harrassing him by phone and telling him to pay the amount outstanding. :-x Can anyone advise me on how to respond to this letter?

Thanks.

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I am confused, I know I shouldn't be but I am?????

 

Who is the owner of this 'alleged debt'? You or your OH??

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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"postggj" - I have sent a CCA request with the telephone harrassment letter as in my post.

"Bazooka Boo" - I can not recall who's name the debt is in; it is that old. Because they had been ringing and harrassing my husband we thought it was him but it appears not!

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Well then in that case! The 'I do not acknowledge any debt to your ridiculously hilarious outfit' letter should do the trick!;)

 

Whether you should both send one???? I have no idea??

 

You could just wait until they know themselves and decide who it is they want to extort money from...when you say OLD how old?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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If you did not make any payments, or a written acknowledgement of the alleged debt during period of 6 years, then it is Statute Barred. Send them the Stat Barred letter from the template, and after that they are not allowed to chase you any more. If they persist then report them to Trading Standards and the OFT.

 

 

The Consumer Forums - Debt collectors

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Just sit and wait. If anybody else contacts you about this alleged debt you just send the "bemused" letter, which you'll find in the templates section. They are not allowed to pass on alleged debts that are in dispute, so report them to Trading Standards and the OFT as well.

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No, Send the clowns this;

http://www.consumeractiongroup.co.uk/resources/templates-library/86-debt-collectors/585-letter-following-up-after-a-debt-collection-agency-has-closed-its-files-

 

If they contacted you about a debt you have no knowledge about, then suddenly dropped it, you need to know why.

 

Make a copy of the letter they sent you saying they were not going to proceed further, but send them the above link and find out why they were even harassing you in the first place!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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