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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hi all since coming on here i have cancelled all my service cover with brighthouse, i have also told my sister in law to do the same, she is just beginning the process of doing this, however she also has goods from perfect homes and has enquired there about having there service cover removed also, they have told her she can not remove ANY cover at all unless she has house insurance, im sure this cant be right but wondered if anybody that knows more about this could help, thank you

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My partner is also a customer at perfect home and from what i can gather

it is a TAD (theft and accidental damage) agreement and that cannot be taken off unless you have home insurance that covers hire purchase agreements.

 

Brigthouse have OSC AND DLC

where as

perfect home have fixed sum loan agreement and TAD

 

Im not sure if anyone here has looked over perfect home agreement with a fine comb so at this moment in time there is nothiong to take off. Unless you have home contents insurance.

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Can't seem to find anything regarding PH fixed loan agreement for their coverplus - which, I suspect, is exactly the same as BrightHouse Optional Service Cover.

Check this post out - it may be of use to you:

http://www.consumeractiongroup.co.uk/forum/brighthouse/181650-perfect-homes-bright-house.html#post2175091

Perhaps you could get your sister to scan the terms and conditions of her agreement (removing any personal details of course) and post it up here for us to check out?

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

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I took a quick look over the agreement and i found this little bit intresting as i never knew this myself so here goes.

 

Terms of Hire-Purchase agreement

 

section 13

 

(a) "Coverplus warranty" means any optional coverplus warranty which you have agreed to purchase from us in respect of goods.

 

(b) "Fixed sum loan agreement" means the "OPTIONAL" fixed sum loan agreement which you have enetered in to with us in respect of coverplus warranty.

 

I cannot find anything thats says how to cancel, i would suspect that its the usual 7 days in writing.

 

Lefty i will scan the TERMS OF HIRE-PURCHASE and put them up for you later.

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