Lindsay V Barclays

[Lindsay Gedling]

Hi everyone now I am just starting off the proceedure of trying to reclaim excessive bank fees. I have done nothing other than post this thread & print off the letter 'Data Protection Act 1998' Subject Access request. Can anyone advise me what I need to do next? I presume that I send this off to my local branch and await the standard letter that others mention on this forum???

Cheers Lindz

[Spotted Dog]

Go to the library and read the FAQs and the Step by Step guide. Your answers are in there. Read some of the threads in this Forum. You will have lots of time to become familiar with the procedures as Barclays have 40 days in which to reply to your SAR and seem to using that time to deliberately delay things.

 

I would advise you to send all correspondence by Recorded Delivery.

 

If you have a question which is not covered then post it here and people will try and help you.

 

 

Spotty

[Lindsay Gedling]

It is quite scary taking on such a big institution isn't it? but with forums like this at least you don't feel alone I will have a good read through it all and start the process with that initial request for a list of charges made to my account over the years.

Thanks for your help so far

Lindz

[Lindsay Gedling]

OMG!!!!!! Well I hand delivered my letter asking for a full comprehensive list of bank charges that have been made on my account. I will have to sit tight and wait for 40 days now then!!!!! Give me time to read through how all the rest of you folks are doing and how your doing it!!!!!

[Lindsay Gedling]

Hi, I have received a reply from Barclays (yeh quite fast acknowledgement) the letter is from Peter Townsend and I quote.......

 

We refer to your letter of 18/08/06 which was passed to this department for comment due to your request for certain information relating to bank charges, under the terms of the data protection act (DPA)

 

Please be aware that the bank is not under an obligation to present information according to any particular format. Therefore youre request to assemble a schedule of charges is turned aside. You may of course obtain this data from copy statments and these will be supplied to you within the next few weeks without charge on this occasion. We would advise however, that some statement information arising from the period prior to and possibly during 1999 to 2000 is manually stored in the form of microfiche and does not fall within the dat subject access provisions of the DPA.

 

As regards to your mention of 'manual intervention' the DPA does not oblige the Bank to comment about internal policies and procedures. Furthermore, in the context of managing day to day transactions arising from out of order accounts, the bank does not hold the information you have requested in a form that would be covered by the DPA. Whilst aggregated information is retained for statistical purposes, this would not constitute 'personal data' under the DPA and therefore would not be covered by a s.7 DPA subject access request. For the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention.

Yours............

 

So can this be translated in to good old plain English?????? I presume I sit tight until my statements roll in then I tot up a nice little figure of charges, is that right???

Cheers friends, mucho appreciate the advise and support from you all.

Lindz

[Lindsay Gedling]

Hi everyone, I have received copies of my bank statements last week which were just on the 40 day deadline. Over the next couple of nights I will be totting up the amount that Barlcays have taken from me (ha). Once I have a figure, is that when I send the next letter to ask for a full refund of charges? My stomach is doing flips at the moment, silly question but is there a deadline when I send the next letter?

Cheers friends,

Lindsay

 

 

 

 

edit: please be careful of using potentially libleous terminology on the site, thanks

[victimnomore]

No, it's your timetable.

 

The only thing to be aware of is if you have any reclaimable charges from exactlyish (I know it's not a word, but it should be!) six years ago. If you delay you may disqualify some of those earlier charges.

[Lindsay Gedling]

Thanks victimnomore, I'm sure I speak for most when I say that I feel stronger knowing that you and the rest of you guys are not only behind me but with me on this matter - makes you stronger

Cheers