Virgin Media

[pangasius]

Hi all,

 

This is my first thread, so HI!!!!

 

My wife and I were with NTL for broadband and TV for quite a while when they changed over to Virgin Media.

 

All was fine for the first year or so, until the monthly bills gradually started to climb higher and higher until it got to a point where we both thought it was getting silly.

 

We cancelled the packages we had with them and are now with sky and BT, which is fine and cheaper. After still getting bills from them to the tune of £3 credit for a year, we (its in my wife's name, so obviously they won't talk to me) decided to collect this princely sum.

 

The next month, we had a cheque from them for £3, along with £6 admin fee. This fee has been taken off the account, but yesterday, we recieved a bill for £1.22 for paper billing!

 

How can we stop this stupidity!?

 

Thanks for listening to a rant of a desperate man!!!

[Mossycat]

When you find an answer please let me know

 

I had Virgin broadband (I started with BlueYonder, NTL took it over, then Virgin took it over), the broadband was great but the billing and customer services was a joke.

 

I cancelled with them over an argument about £1.25 (paper billing) that they over charged me, I told them they could credit my account with £1.25 or I'd change service providers and they would lose £18 a month, they said cancel because they wouldn't refund my £1.25 under any circumstances.

 

Now their cancellations team is rining me offering 3 months line rental free and a discount for a further 9 months.

 

They really are a bunch of muppets

 

Mossy

 

(Apologies to Kermit, Miss Piggy et al for the insult)

[theshuffler]

Virgin are a joke , if i miss my due date i never rush out to pay my bill , i like to get value for money for my £10 late payment charge , a phonecall and a letter , ( ok i know and you know that this doesnt amount to a tenner ) but its nice to get something in return . However i have just sent them a bill for £10.00 for the late delivery and the late phonecall reminder, seems to me if im paying a tenner for something then i should recieve it in a timely manner. Mon 9th Nov 6.10 pm phone rings , VM seeking a credit card or debit card payment from either me or friends and family , Sorry i cant help you there im afraid , though i will pay by paypoint tomorrow. Ok sir i have placed a note on your account to that effect . Tues 10th 8pm i duly pay my phone bill via paypoint as agreed . Wed 11th awoke to find my services had gone during the night , quick phonecall to VM confirms that they have indeed restricted my services for non payment , I of course mentioned the verbal agreement with their collections team , Oh im sorry sir but they must not of had enough time to stop the restriction ! So you mean they left the call too late? We are quite busy sir . Thurs 12th letter arrives dated 5th Nov " we dont seem to have recieved your payment you should pay us immediatley to stop restrictions being applied to your account. Bit late on that one as well . I have written to them pointing out that i felt i didnt get the value for my £10.00 due to their late payment letter and phonecall being too late , and i felt i had no other option than to impose a late notification charge of £10.00 . Bet it goes down like a lead balloon.