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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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MBNA offer


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They write that they are sending a cheque in the post. :mad: I don't want to accept their goodwill offer, £125 from +£2000!? :mad: Does anyone know what I should write? If the cheque arrives, I don't want them to think the matter is closed. :mad:

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Hi,

 

Send them one of these....................

 

They are having a laugh.

 

 

http://www.consumerforums.com/resources/templates-library/48-bank-templates/139-rejecting-offers-

 

Regards.

 

Scott.

Edited by maroondevo52
Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Write to them thanking them for cheque which you accept only as part payment for your claim.

 

Revise your claim by taking off part payment and adjusting the interest you are claiming up to the present date.

 

If you haven't done so already claim any £12 charges too.They will pay them.

 

State in your letter you give them fourteen days,or you will take them to court

 

Hope this helps.

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Hi,

 

Send them one of these....................

 

They are having a laugh.

 

 

http://www.consumerforums.com/resources/templates-library/48-bank-templates/139-rejecting-offers-

 

Regards.

 

Scott.

They are taking the p**s. :rolleyes:

 

Thanks for the letter link.

 

I've tried the link and it takes me back to the main forum page. I then finally found bank48 templates (shown in the quote box) and tried opening the letter. Even though I have tried logging in again (as required), it shoots me back to the main forum page again. :confused: I have tried registering on that page but it doesn't allow it. Any suggestions? :oops:

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Hi,

 

The link above should take you right to the letters :confused:

 

I'll see if I can get some help with this problem.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Write to them thanking them for cheque which you accept only as part payment for your claim.

 

Revise your claim by taking off part payment and adjusting the interest you are claiming up to the present date.

Shall I send out the letter again with the charges?

 

If you haven't done so already claim any £12 charges too.They will pay them.

I included them the first time round. ;)

 

State in your letter you give them fourteen days,or you will take them to court

Thank you.

 

Hope this helps.

It does. :)

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If i can find second letter i will post it up.

 

It was in word so may look a bit messy when i post it up.

 

Adapt it to suit if it is of any use.

 

 

Dear Sir/Madam,

 

RE:ACCOUNT NUMBER

 

I write to you with regard to the above numbered account about default fees.

 

MBNA wrote to me in ********** regarding default fees on my account. From your letter I quote’ we do value your custom and so would like to resolve the matter. I have therefore arranged for a goodwill payment of £26,to be credited to your account’.

 

From my records I am unable to find this payment. Let me also state that the value of this payment is unacceptable.

 

Therefore I would like you to pay me £25 plus interest at the contractual rate from the date of each late payment fee/default fee.

 

Furthermore I also wish to be repaid any £12 default charges that have been made to my account since June 2006,plus interest at the contractual rate

 

Attached are details of late payment fees/default fees and interest at the contractual rate.

 

Please credit my account within fourteen days from date of receipt of this letter or I shall initiate court action or ask the Financial Ombudsman to investigate my complaint,

 

Yours faithfully

 

 

My circumstances were different to yours but they paid up fully within three weeks.

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or I shall initiate court action or ask the Financial Ombudsman to investigate my complaint.

 

Finishing off my 3 page letter letter and am confused about the following.

 

Did you write that you

 

"shall initiate court action"

 

as well as

 

"or ask the Financial Ombudsman to investigate my complaint".??

 

Not sure if I should write one or the other. :confused: Thanks again and congrats on your success against MBNA. :cool:

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Finishing off my 3 page letter letter and am confused about the following.

 

Did you write that you

 

"shall initiate court action"

 

as well as

 

"or ask the Financial Ombudsman to investigate my complaint".??

 

Not sure if I should write one or the other. :confused: Thanks again and congrats on your success against MBNA. :cool:

 

Yes i did.I left both options open.

 

However if i was just writing just one, i would put "i shall initiate court without further notice unless the matter is resolved within 14 days"

 

Its really up to you.

 

Good luck,readies in time for xmas

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Yes i did.I left both options open.

 

However if i was just writing just one, i would put "i shall initiate court without further notice unless the matter is resolved within 14 days"

 

Its really up to you.

 

Good luck,readies in time for xmas

Thanks again mate. ;)

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