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    • no that is not a defence. because you don't have a photo
    • I purchased the vehicle using finance through motonovo under a HP 60 months agreement. I have now amended the document ensuring all is in black. Unfortunately, this email has now been sent. However, I have not sent a letter to big motoring world. Also, I have taken the section of the firealarm issue. I am struggling to convert to PDF. I am not tech savy at all. My mistake was that the the salesman was very fussy on a sale. We went down a quiet road for a little test drive and not for a lengthy road test. The water issue was not present at this moment of time. However, it only became prevalent after driving away, after all docs signed. I did stated to Audi I wanted a diagnostic report. However, they carried out an Audicam which is footage of the issue. Audi have diagnosed the issue as a common issue where coupes/cabriolets accumulate water in the seals. However, I did state beforehand for no issue to be rectified due to me wanting to reject the vehicle. I am awaiting a report from Audi through email from the branch manager in relation to the issue. The issue so far is the water still being present in the sills. Audi tried to fix the issue however the problem is still prevalent. Regards 
    • First begging letter received from Overdales   ;Blah blah blah, our client's are going to win this blah blah blah we supplied all your documents under CPR   PS you can stop all this by paying £1200 less in a lump sum
    • Right,  so the court hasn't send out the Directions Questionnaires/N180s yet. PE's one is a false one, meant to intimidate you into thinking your defence was rubbish and they are confident with their claim. This is par for the course.  The PPCs do this regularly. However, PE have gone further and written that "a copy has also been filed with the court" which is a lie as the court haven't even sent out the papers yet. Keep a screenshot of MCOL, later on in your WS you can draw attention to their lying and abuse of court procedure. If you've got time on your hands, then complain to the BPA about one of their members lying.    
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parked after expired time **WON**


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Hi Consumer Forum people!

Would love advice on how to proceed with Penalty Charge Notice for parking 20 min after expired time in a London Borough. Reason for being delayed was seeing an unexpected patient in a voluntary clinic I run for vulnerable people. 2 were booked, 3 turned up. My energy and attention was completely focussed on taking the case of the person in front of me, not on what time my parking might expire.

Made informal challenge which was rejected on grounds that my overstay was not for an emergency, and that I should have known I needed more time at the outset. How? I'm a homeopath, not a clairvoyant. I feel I have a reasonable case for cancellation of the PCN on compassionate grounds, and that the only reason for my presence in the Borough carpark was to give my time and professional skills for free to a Borough-supported project.

I plan to take this to the formal representation stage after receipt of Notice to Owner (NtO). I believe I risk doubling the fine if unsuccessful at that stage.

Anyone have an opinion on whether I'm wasting my time/money? I feel very strongly about this, and will go to Court if necessary, if only to stand in a place of public record to say that I consider this sort of thing nothing less than state-sponsored extortion.

In frustration, yet with love and compassion

homeopath :)

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Hi.

 

Firstly, forget this idea that you will go to court. You won't ever be taken to court over this - there's no need. The Council can enforce payment if you refuse without a court case.

 

In terms of the charge doubling, it will double automatically, 14 days after the rejection letter you received. The NtO will be sent AFTER that, and your next appeal will be after that too.

 

I think you have a good case, but only if you can back it up with paperwork which supports what you say. If you can, I would suggest fighting on. Yes, you will forfeit the chance to pay the discounted rate, but you have a good chance of winning and getting it cancelled.

 

If your next appeal fails you can ask for the case to be taken to adjudication, and here, if you have something to corroborate your appeal, is where I think you have a particularly strong argument.

 

Also, have you thought of writing to the local press or approaching your local councillor as well as appealing? These approaches can bear dividends in cases where there is a strong moral argument.

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Dear Jamberson

Many thanks for your encouraging and well-considered words. I do intend to make the formal representation, but rather fear the Borough may "have" me on a strict liability point, in that I was indeed parked beyond the ticketed time, no matter how unintentionally. I feel I have a strong moral case, however, and if such is allowed as mitigation, I should succeed in my appeal to have the PCN cancelled. I am supported by full corroboration of my situation that afternoon by the voluntary project director.

I shall post the outcome. Thank you once again for your advice.

with love and peaceful intentions :)

homeopath

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OK. When you receive the NTO and then file your representation, you will be best advised to include copies (keep originals) of any supplemetary documents you have - whether a letter of corroboration from your employer, work timesheets, anything - send them all the evidence you have and a polite letter reitterating that this situation was unforseeable and beyond your control, and that you had no pre-meditated intention of overstaying (etc. etc.).

 

Make your moral case clearly - medical emergency has to take priority and anyone would have done the same - indeed it's more or less an obligation. I think you have a good chance.

 

You are correct about a strict interpretation - you did overstay, and I don't think that's in dispute. But neither should it be the sole basis of the Council's decision in this case - they should take account of the situation you were in.

 

If they do decline it, taking it to the next stage, which is arbitration, is a right you have, so long as you filed the rep and had it rejected. So you can definitely do this and it doesn't have to be approved or accepted in any way, and I would go for it if I were you (although hopefully you won't need to). It's free. Someone on here might be able to cite a similar case which was successful at arbitration.

 

Don't forget the additional option of dropping a letter to your local councillor or MP. They can often be prompted to phone or email the parking department to enquire why a PCN is being enforced, and they are taken seriously when they do!

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Hello Jamberson

Thanks once again for your kind advice. I shall nervously await the next communication from the Borough, and hope that my moral case is strong enough to avoid the (higher) fine.

I do not live in the Borough in question, and go there only to take the homeopathy clinic. I could write to a councillor in my own Borough, but feel they might not be especially interested in such a minor matter. Perhaps if my formal representation is rejected, I'll consider a letter to my MP, or find out who the Leader of Council is in the Borough I received the parking ticket.

Sincere thanks for your very detailed advice. I have little experience of this sort of appeal, so it has been most helpful and supportive.

with love and positive intention :)

homeopath

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  • 2 months later...

Hello Consumer Forum & JambersonJust to say a huge "thank you" for your accurate and useful advice. I have just received a Notice of Acceptance of my Formal Representation, and the PCN has been cancelled. It took a while (especially with postal delays) and a steady nerve, but it was worth it. Not so much for the money, but for the sense of justice and relief.I have donated £25 in gratitude for the Forum's help, and will recommend the site to friends.with love and thanks homeopath

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Congratulations. :D

 

I will change your title to WON!

 

Thank you for the donation. It is always a wonderful feeling when you win. So who is next on your list..... :p

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