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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • ReuTheo
      EVRi lost my high value parcel - looking for mediation advice and any guidance

      By ReuTheo · Posted

      Hi. I am reading through the full thread and will continue to research. I have come across a reference to a form called N180 DQ in the thread, but I cannot see any reference to this form in my case nor can I see it on the MoneyClaim website. Should I have been sent this form? Thanks 
    • Man in the middle
      Multiple speeding tickets

      By Man in the middle · Posted

      12mph (beyond any UK limit) will certainly qualify for a Fixed Penalty. So you should received an offer of a FP for each of the remaining two offences. Be sure to submit your licence details as instructed when you accept the offer. If you don't your £100 will be returned to you and the police will prosecute you in court.
    • dx100uk
      Erudio/SLC

      By dx100uk · Posted

      and it will be also now written off under age related criteria anyway.
    • HanaK
      Multiple speeding tickets

      By HanaK · Posted

      @dx100ukThanks for this! I'm still not clear if I'm facing more than 6 points on my license though. Can you explain any further please? When I accept the 2nd speeding ticket, will they just charge me £100 and 3 points, or will they be more severe consequences since that offense took place the following day of the 1st offense? Similarly, when I accept the 3rd offense, will they look at my record or just charge me with the £100 fine and 3 points? @Man in the middleI've been searching the forum and you seem very knowledgeable. Would you mind giving a look at my query please? Thanks in advance!!
    • BankFodder
      Big motoring world/motonovo HP - faulty vehicle purchase on 31/5/24

      By BankFodder · Posted

      Yes of course. That's why it says cc:: BIg Motoring World at the bottom. Don't imagine that this solves the issue. It doesn't. He not have to force the finance company and big motoring world to accept the rejection to give your money back. I suggest that you get the letter off tomorrow. And let us know what you hear but on Friday you should then send a threat to the finance company.   Have a look what I have said here about your options and read the whole thread as well.  

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    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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      BankFodder

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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NCO Europe Debt Agency - Im Only 17! Help???

SuperDan

By SuperDan
in General Debt Issues

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SuperDan

SuperDan

Posted
Posted (edited)

Hi there; basically to cut a long story short I was victim to a pretty nasty Paypal dispute/claim which left my Paypal balance at -£275 which was a totally unjust case, resolved in a technicality in favour of the wrong person. I didn't have the funds to pay the money back and not before long I began recieving phone calls off a company called 'NCO Europe'. As of yet I haven't spoken to the company directly (partly down to me being away and partly down to the home phone being rarely answered as we get so many cold calls) they have been leaving message after message on the answerphone asking me to get in touch. I was only (and still am) 17 when the issue began and I am beginning to develop a real sense of anxiety whenever the phone rings. I need some help and advice on the best way to deal with the problem; I don't have a job as I'm in full time education and don't have and means of being able to repay the debt. The thought of people coming over to my house and taking my/my families possessions makes me feel sick but from the research I've done on NCO it seems as if they are those kind of people...

Edited by SuperDan
Spelling mistakes :(
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blueda

blueda

Posted
Posted

Hi SuperDan and welcome to CAG, No one is going to take you or your families possesions and it is unlikely that anyone will go to your house. You are best to contact NCO by letter and explain your situation, keep copys of all letters that you post and file all correspondence from them, someone with more direct experience will be along and advice you further.

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cerberusalert

cerberusalert

Posted
Posted

Because you are under 18 they cannot do anything. You have to be 18 to open a PayPal a/c and they are in breach of the Money Laundering Act by not checking your identity which includes your age.

 

There's been a couple of cases like yours just recently and it was resolved by the intervention of Trading Standards, so your best route is to contact them via Consumer Direct Consumer Direct - Contact us

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itsamomentintime

itsamomentintime

Posted
Posted

SuperDan if you write to them quoting their breach under the Money Laundering Act I am sure they will see the light....

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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phil_nottingham

phil_nottingham

Posted
Posted (edited)

NCO will shortly send you a card saying someone is calling round on Tues between 9am and 9pm (mr brown)

However ignore it, no one will call . If they did Mr brown would do a lot of traveling lol.

You may find you get a letter on solicitor headed letter paper(cant remember thier name). But ignore that to.

Edited by phil_nottingham
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DJGobby

DJGobby

Posted
Posted

As the above have said. Contact Trading Standards, Paypal broke the law by not checking you were over 18, Not sure of the implications for you setting the account up being under 18. Anyways, contact your local TS or Consumer Direct and see how it goes. I had a debt of £375 to Paypal after a gambling problem and Paypal got the money back on my mums card!

August 2010 - Debt Relief Order Ends! :)

Complaint with FOS re: Bank Charges - Financial Hardship

 

Email me for advice on DRO/DMP

 

If I have been of any help, Please tickle my scales

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SuperDan

SuperDan

Posted
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Posted

Cheers for all the replies; this is helping me a lot. I've drafted a letter to NCO stating their breach of the law and that I will only contact them by letter. Does anybody know of how NCO resolve disputes where they are ignored/not paid?

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cerberusalert

cerberusalert

Posted
Posted
And also; am I not at risk of fraud if I set up a Paypal account when I was under 18?
The fact that Paypal neglected to carry out the required checks far outways the fact that you didn't understand you had to be 18 to open it. You could write to Paypal and tell them that if they resolve your dispute & rectify your a/c you will have no need to make a complaint to the OFT and the FSA with respect to them not adhering to the Money Laundering Act.
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cerberusalert

cerberusalert

Posted
Posted

As for NCO Europe, don't worry about those muppets. Because you are under 18 you are not listed with any credit reference agency so you cannot be defaulted, nor can they take you to court for this alleged debt. Meanwhile send NCO this recorded delivery http://www.consumerforums.com/resources/templates-library/86-debt-collectors/573-general-debt-letter-if-you-know-nothing-of-the-debt

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